Glassbox vs Contentsquare (2026): which should you pick?
As of Nov 12, 2026, Contentsquare grades higher than Glassbox: 2.8 against 2.0 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Contentsquare grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Contentsquare
Heatmaps, session replays and surveys, formerly sold as Hotjar
Free plan · from $39/mo
Which one is for you
Pick Glassbox if
- Fits if you run a large site or app and want replay and journey analysis
- Works for teams that need on-premise or hybrid hosting
Look elsewhere if
- Not for you if you run a small site, since there's no self-serve or free option
- Skip it if you need a price up front: none is published
- Watch out: the three packages differ in sampling, retention and modules
- Watch out: compliance features are sold as add-ons
Pick Contentsquare if
- Fits if you're a marketer who wants to see where visitors click and scroll
- Works for small sites that fit in 200k sessions and don't need every visit recorded
Look elsewhere if
- Skip it if you want every visit recorded for free, which Clarity does
- Pricey if you want lots of survey answers, as more than 100 a month is a plan from $79 a month
- Tight if you're on Growth, which records only 15% of sessions and starts at 7k sessions for $39 a month
- Watch out: recording every session, APIs, alerts and form analysis need Pro or Enterprise, priced through sales
- Watch out: the free plan keeps 1 month of data for 1 project, and new Hotjar accounts can't be created
How we grade them
| 2.0GPAGlassboxFair | 2.8GPAContentsquareGood | |
|---|---|---|
| Value for money | CNo price is published; cost depends on package, retention and sessions. With nothing to compare, it sits in the middle. | B$0: the free plan covers up to 200k sessions, so a 10,000-visitor site fits, but it records only 5% of visits. Recording more starts with Growth at $39 a month billed yearly for just 7k sessions, fewer than this site has. Graded against Clarity, which records everything free, that's a B. |
| Free plan and trial | FNo free plan or free trial is on record for it. | BFree forever up to 200k sessions, with heatmaps, funnels, error monitoring and basic surveys, enough for one person to run on. The limits: 5% of sessions recorded, up to 10k, 1 project and 1 month of data. |
| Features | BSession replay, journey analytics, mobile app analytics, heatmaps and compliance add-ons. The listing shows no gap in the core job. | BHeatmaps, attention maps, replays, funnels, journeys, error and Core Web Vitals monitoring, surveys and Sense AI summaries. That's the whole experience analytics job, though Free and Growth record only a share of visits and APIs need Pro. |
| Ease of use | CNo rating on record. Rollout goes through the vendor. | CNo rating on record. A snippet starts the heatmaps and replays, but Hotjar now sits inside Contentsquare's bigger platform, new users sign up there, and journeys, projects and surveys take some learning. |
| Platforms and integrations | BWeb, with Jira, Slack, Microsoft Teams, Adobe Analytics, Google Analytics, Splunk, New Relic and Qualtrics. | BWeb only, with no desktop or phone app. It connects to Google Analytics, Jira, HubSpot, Slack, Microsoft Teams, Unbounce, Optimizely and AB Tasty, and AI assistants can plug in through MCP on every plan. |
| Best for | session replay for large digital teams | heatmaps and replays of a marketing site |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Glassbox and Contentsquare. How we grade
Where they differ
- Glassbox also covers reports and dashboards.
- Contentsquare also covers surveys.
In commonWebAI featuresWeb analyticsSession replay
At a glance
| Glassbox | Contentsquare | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $39 per month for up to 7k sessions, billed yearly ($49 billed monthly) |
| Free plan | None | Free forever: up to 200k sessions a month with replays of 5% of them (max 10k), heatmaps, funnels, error monitoring, basic surveys, 1 project and 1 month of data. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Glassbox | Contentsquare |
| Price read from | Not confirmed | contentsquare.com |
| Checked | Nov 12, 2026 | Oct 18, 2026 |
Worth knowing
Glassbox
- No prices are published; cost is set by package, data retention period and session volume.
- Three packages (Production Operation, Marketing/Business, Product) differ in sampling, retention and modules.
- It is sold through sales, with cloud, hybrid and on-premise options listed by the vendor.
- Aimed at enterprises, so small sites have no self-serve or free option.
Contentsquare
- New Hotjar accounts can no longer be created; new users sign up for Contentsquare, and existing Hotjar users log in there.
- Free and Growth record only a share of sessions (5% up to 10k, and 15%); recording every session needs Pro or Enterprise.
- Surveys beyond 100 responses a month are a separate Voice of Customer plan starting at $79 a month.
- APIs, alerts, form analysis and Adobe Analytics integration need Pro or Enterprise, priced through sales.
Key features
Glassbox
- Session replay
- Replays of web and mobile sessions. The Production Operation package records 100% of sessions; the other two packages record 10%.
- Customer journey analytics
- Journey maps, funnel analysis and struggle and error analysis to find where users run into friction.
- Mobile app analytics
- Session capture and analytics for native mobile apps as well as websites.
- Insights Assistant
- An AI assistant for asking questions of session and journey data, alongside AI-based alerts on struggles.
- Interaction maps and heatmaps
- On-page engagement maps showing where users click and scroll.
- Compliance add-ons
- Add-on solutions for financial organizations cover fraud, accessibility and call center, with digital record keeping.
Contentsquare
- Heatmaps and attention maps
- Shows where visitors click, hover and scroll, with attention maps for engagement; zone heatmaps and side-by-side comparisons start on Growth.
- Session replays
- Replays of real visits to spot struggles and errors. Free records 5% of sessions and Growth 15%; Pro and Enterprise can record all of them.
- Funnels and journeys
- Funnels on every plan show where people drop off; Growth links funnels to replays and adds journey analysis and impact estimates.
- Error and performance monitoring
- Catches JavaScript errors and shows Core Web Vitals and how slow pages affect behavior, included on the free plan.
- Sense AI
- AI summaries of heatmaps and replays and a chat for questions about your data on Growth and up; every plan can connect AI assistants through MCP.
- Surveys and feedback
- Feedback widgets and surveys tied to replays, sold as Voice of Customer: 100 responses a month free, more from $79 a month.
Plans
Glassbox
Pricing could not be confirmed. See glassbox.com.
Contentsquare
Free$0
Up to 200k monthly sessions, 5% recorded, 1 month of data, 1 project, 7 integrations and an MCP connection for AI assistants.
Growth$39
per month for up to 7k sessions, billed yearly ($49 billed monthly)
13 months of data, 3 projects, zone heatmaps, journeys, Sense AI chat; 15% of sessions recorded. $409 a month at 100k sessions, billed monthly.
ProCustom
Sold through sales: up to 6 projects, up to 100% of sessions recorded, APIs, alerts, form analysis, revenue attribution.
EnterpriseCustom
Sold through sales: unlimited projects, real-time error troubleshooting, synthetic monitoring, A/B testing analysis, SLAs.
Ways to pay less
Glassbox
No public discounts listed.
Contentsquare
- Annual discount
Save 20% with yearly billing
Paying yearly saves 20%: Growth at 7k sessions is $39 a month instead of $49.
Common questions
Which is cheaper, Glassbox or Contentsquare?
As of Nov 12, 2026, Glassbox has no price we could confirm, and Contentsquare starts at $39 per month for up to 7k sessions, billed yearly ($49 billed monthly).
Which has a free plan, Glassbox or Contentsquare?
As of Nov 12, 2026, only Contentsquare has a free plan. Glassbox does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.