Glassbox vs Quantum Metric (2026): which should you pick?
As of Nov 12, 2026, Glassbox grades higher than Quantum Metric: 2.0 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Glassbox grades higher on features and platforms. They get the same grade on value for money, the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Quantum Metric
Enterprise digital analytics with session replay and AI agents
Paid
Which one is for you
Pick Glassbox if
- Fits if you run a large site or app and want replay and journey analysis
- Works for teams that need on-premise or hybrid hosting
Look elsewhere if
- Not for you if you run a small site, since there's no self-serve or free option
- Skip it if you need a price up front: none is published
- Watch out: the three packages differ in sampling, retention and modules
- Watch out: compliance features are sold as add-ons
Pick Quantum Metric if
- Fits if you run a large site with a team to work through the findings
- Works for a company that wants replay and monitoring under one contract
Look elsewhere if
- Skip it if you want a price on the page, as plans are quoted after a demo
- Not for you if you need a free plan or self-serve trial, as there isn't one
- Skip it if you are a small site or a solo owner, as it's built for large teams
- Watch out: data streaming, contact center, employee experience and enrichment are add-ons
How we grade them
| 2.0GPAGlassboxFair | 1.6GPAQuantum MetricWeak | |
|---|---|---|
| Value for money | CNo price is published; cost depends on package, retention and sessions. With nothing to compare, it sits in the middle. | CNo prices are published. Plans are custom and priced by digital properties, session volume and support level. |
| Free plan and trial | FNo free plan or free trial is on record for it. | FThe pricing page names no free plan and no self-serve trial. |
| Features | BSession replay, journey analytics, mobile app analytics, heatmaps and compliance add-ons. The listing shows no gap in the core job. | CReplay and summaries, an AI assistant, journeys, monitoring and alerts, an MCP server. Data streaming and contact-center modules are paid add-ons. |
| Ease of use | CNo rating on record. Rollout goes through the vendor. | CNo store rating on record. A quoted enterprise platform comes with onboarding and a learning curve. |
| Platforms and integrations | BWeb, with Jira, Slack, Microsoft Teams, Adobe Analytics, Google Analytics, Splunk, New Relic and Qualtrics. | CWeb only, and the listing names no integrations beyond a partners page. |
| Best for | session replay for large digital teams | enterprise session replay and journeys |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Glassbox and Quantum Metric. How we grade
Where they differ
- Glassbox also covers reports.
In commonWebAI featuresDashboardsWeb analyticsSession replay
At a glance
| Glassbox | Quantum Metric | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Glassbox | Quantum Metric, Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Glassbox
- No prices are published; cost is set by package, data retention period and session volume.
- Three packages (Production Operation, Marketing/Business, Product) differ in sampling, retention and modules.
- It is sold through sales, with cloud, hybrid and on-premise options listed by the vendor.
- Aimed at enterprises, so small sites have no self-serve or free option.
Quantum Metric
- No prices are published; plans are custom and quoted after a demo.
- Price follows the number of digital properties and session volume, plus the level of customer success service.
- Data streaming, contact center, employee experience and enrichment are add-ons to the base agreement.
- The pricing page names no free plan or self-serve trial.
Key features
Glassbox
- Session replay
- Replays of web and mobile sessions. The Production Operation package records 100% of sessions; the other two packages record 10%.
- Customer journey analytics
- Journey maps, funnel analysis and struggle and error analysis to find where users run into friction.
- Mobile app analytics
- Session capture and analytics for native mobile apps as well as websites.
- Insights Assistant
- An AI assistant for asking questions of session and journey data, alongside AI-based alerts on struggles.
- Interaction maps and heatmaps
- On-page engagement maps showing where users click and scroll.
- Compliance add-ons
- Add-on solutions for financial organizations cover fraud, accessibility and call center, with digital record keeping.
Quantum Metric
- Session replay and summaries
- Replays of individual customer sessions, plus AI-written summaries of a user's experience that Felix AI produces.
- Felix agentic AI
- Felix works as an analyst, an always-on monitoring agent and a partner that explains recommendations; it is included in every enterprise plan.
- Journeys and interactions
- Journeys show how customers move through a website or mobile app, with interaction heatmaps for page-level behavior.
- Monitoring and alerts
- Experience indicators, anomaly detection, Core Web Vitals monitoring, custom dashboards and alerts flag issues that cost conversions.
- MCP server
- The Quantum Metric MCP connects its data to AI workflows, so answers from Felix can appear in tools such as Claude and Slack.
- Add-on modules
- Employee Experience, Data Enrichment, Contact Center, Data Streaming and Voice of Customer are sold as add-ons to the base platform.
Plans
Glassbox
Pricing could not be confirmed. See glassbox.com.
Quantum Metric
Pricing could not be confirmed. See quantummetric.com.
Common questions
Which is cheaper, Glassbox or Quantum Metric?
As of Nov 12, 2026, Glassbox has no price we could confirm, and Quantum Metric has no price we could confirm.
Which has a free plan, Glassbox or Quantum Metric?
As of Nov 12, 2026, neither Glassbox nor Quantum Metric has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.