Heap vs Quantum Metric (2026): which should you pick?
As of Nov 12, 2026, Heap grades higher than Quantum Metric: 2.2 against 1.6 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Heap grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Quantum Metric
Enterprise digital analytics with session replay and AI agents
Paid
Which one is for you
Pick Heap if
- Fits if you never planned your event tracking and want to look back at clicks
- Works for teams already on Contentsquare who want product analytics beside it
Look elsewhere if
- Skip it if you want to see a price before you install anything
- Not for you if you want session replays on a cheaper plan, as they're a Pro and Premier add-on
- Tight if you stay free, with 10,000 sessions and data you can't view past the cap
- Watch out: Free keeps 6 months of data and Growth 12; longer is an add-on on Pro and Premier
- Watch out: the trial's length and plan aren't stated, and warehouse sync is Pro and Premier only
Pick Quantum Metric if
- Fits if you run a large site with a team to work through the findings
- Works for a company that wants replay and monitoring under one contract
Look elsewhere if
- Skip it if you want a price on the page, as plans are quoted after a demo
- Not for you if you need a free plan or self-serve trial, as there isn't one
- Skip it if you are a small site or a solo owner, as it's built for large teams
- Watch out: data streaming, contact center, employee experience and enrichment are add-ons
How we grade them
| 2.2GPAHeapFair | 1.6GPAQuantum MetricWeak | |
|---|---|---|
| Value for money | CNo published figure for this size. A site with 10,000 visitors makes at least 10,000 sessions, the free cap, so you'd tip into Growth, which is only quoted after you install the snippet. Pro and Premier go through sales. No price, so a C. | CNo prices are published. Plans are custom and priced by digital properties, session volume and support level. |
| Free plan and trial | CFree up to 10,000 sessions a month, with core charts, SSO and 6 months of history. Past the cap your data keeps arriving, but you can't see it until you upgrade. There's a trial too, though its length isn't stated. | FThe pricing page names no free plan and no self-serve trial. |
| Features | CAutocapture, funnels, journeys, retention and segments, with the Sense AI assistant from Growth up. Graded against Amplitude, Mixpanel and PostHog, which include replays even free, here replays and heatmaps are an add-on for Pro and Premier only. | CReplay and summaries, an AI assistant, journeys, monitoring and alerts, an MCP server. Data streaming and contact-center modules are paid add-ons. |
| Ease of use | CNo rating on record. You don't have to tag events up front, but you still define events afterwards and learn the charts, and paid plans start with a sales conversation. | CNo store rating on record. A quoted enterprise platform comes with onboarding and a learning curve. |
| Platforms and integrations | BWeb only, with no desktop or phone app. It connects to Salesforce, Snowflake, Segment, Shopify, Iterable, Klaviyo and Marketo, and Heap Connect sends data to your warehouse on Pro and Premier. | CWeb only, and the listing names no integrations beyond a partners page. |
| Best for | analyzing clicks you never planned to track | enterprise session replay and journeys |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Heap and Quantum Metric. How we grade
Where they differ
In commonWebAI featuresDashboardsWeb analyticsSession replay
At a glance
| Heap | Quantum Metric | |
|---|---|---|
| Pricing | Free plan | Paid |
| Starts at | Not published | Not published |
| Free plan | Up to 10,000 sessions a month, core analytics charts, unlimited enrichment sources, guides integrations, single sign-on and 6 months of data history. | None |
| Free trial | Free trial offered from the site; its length and plan are not stated | None listed |
| Web | ||
| Made by | Heap Inc. (part of Contentsquare) | Quantum Metric, Inc. |
| Price read from | heap.io | Not confirmed |
| Checked | Oct 18, 2026 | Nov 12, 2026 |
Worth knowing
Heap
- No paid prices are published: Growth is quoted after you install the snippet, and Pro and Premier are priced by monthly sessions through sales.
- Session replay, heatmaps and error analysis are an add-on for Pro and Premier only.
- Past your plan's monthly session limit, data keeps arriving but you cannot view it until you upgrade.
- Free keeps 6 months of data and Growth 12; up to 3 years is an add-on on Pro and Premier.
Quantum Metric
- No prices are published; plans are custom and quoted after a demo.
- Price follows the number of digital properties and session volume, plus the level of customer success service.
- Data streaming, contact center, employee experience and enrichment are add-ons to the base agreement.
- The pricing page names no free plan or self-serve trial.
Key features
Heap
- Automatic event capture
- Records clicks, pageviews and other interactions on web and mobile from one snippet, so you can define and analyze events after they happened.
- Funnels, journeys and retention
- Charts for funnels, retention and visual maps of the paths people take, with segments for comparing groups of users.
- Sense AI assistant
- Contentsquare's AI answers questions about your data in chat, writes summaries and suggests follow-ups. It is listed from the Growth plan up.
- Session replay and heatmaps
- The Experience Analytics add-on for Pro and Premier adds session replay, heatmaps and error analysis linked to the analytics.
- Warehouse sync
- Heap Connect sends data to your warehouse, such as Snowflake, automatically and retroactively. It is an add-on for Pro and included with Premier.
Quantum Metric
- Session replay and summaries
- Replays of individual customer sessions, plus AI-written summaries of a user's experience that Felix AI produces.
- Felix agentic AI
- Felix works as an analyst, an always-on monitoring agent and a partner that explains recommendations; it is included in every enterprise plan.
- Journeys and interactions
- Journeys show how customers move through a website or mobile app, with interaction heatmaps for page-level behavior.
- Monitoring and alerts
- Experience indicators, anomaly detection, Core Web Vitals monitoring, custom dashboards and alerts flag issues that cost conversions.
- MCP server
- The Quantum Metric MCP connects its data to AI workflows, so answers from Felix can appear in tools such as Claude and Slack.
- Add-on modules
- Employee Experience, Data Enrichment, Contact Center, Data Streaming and Voice of Customer are sold as add-ons to the base platform.
Plans
Heap
Free$0
Up to 10,000 monthly sessions, core charts, 6 months of data history and SSO.
GrowthCustom
Price estimated after you install the tracking snippet. Adds the Sense AI assistant, unlimited users and reports, CSV exports, 12 months of data.
ProCustom
Sold through sales, priced by sessions: account analytics, engagement matrix, report alerts, 2 environments; session replay as an add-on.
PremierCustom
Sold through sales: warehouse sync, behavioral targeting, unlimited projects, advanced permissions, dedicated CSM, regional storage.
Quantum Metric
Pricing could not be confirmed. See quantummetric.com.
Common questions
Which is cheaper, Heap or Quantum Metric?
As of Nov 12, 2026, Heap publishes no starting price, and Quantum Metric has no price we could confirm.
Which has a free plan, Heap or Quantum Metric?
As of Nov 12, 2026, only Heap has a free plan. Quantum Metric does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.