GuestRevu vs TrustYou (2026): which should you pick?
As of Nov 13, 2026, GuestRevu grades higher than TrustYou: 2.4 against 1.8 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
GuestRevu grades higher on the free plan and features. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
GuestRevu
Guest surveys and online review management priced per hotel property
TrustYou
Hotel guest feedback, review replies and guest data, sold by demo
Which one is for you
Pick GuestRevu if
- Fits if you run one hotel and want reviews in one place at no cost
- Works for properties that want to watch a few rivals
Look elsewhere if
- Skip it if you want long history, as LITE stops at 30 days of data
- Not for you if you are not in lodging, as it is not a product-review tool
- Pricey if you are a bigger property, as PRO+ starts at $93 and is quoted by rooms
- Watch out: extra competitors, surveys and AI replies are paid add-ons below PRO+
Pick TrustYou if
- Fits if you run a hotel group and answer reviews on many sites
- Works for teams that want replies drafted from guest data
Look elsewhere if
- Skip it if you want a price list, as the pricing page shows none
- Not for you if you sell products, as it is built for hospitality
- Watch out: the products are separate modules, so a quote may cover only part
- Watch out: no free plan or trial is listed
How we grade them
| 2.4GPAGuestRevuFair | 1.8GPATrustYouWeak | |
|---|---|---|
| Value for money | CCORE is $34.99 a property a month, between the $29 middle and the $95 dearer quarter for review tools. | CNo prices on the pricing page, which asks for a demo, so it cannot be compared with the $29 middle for review tools. |
| Free plan and trial | CLITE is free but covers the top 3 review sites and keeps only 30 days of data. | FNo free plan and no trial on the pages read. |
| Features | BGuest surveys, reviews in one dashboard, AI replies, competitor tracking, reporting and alerts. The gaps named are add-ons and plan gates. | CReview inbox, AI replies, summaries, benchmarking and guest data, but sold as separate modules and aimed at hotels only. |
| Ease of use | CNo store rating on record. Review sites and surveys have to be connected. | CNo store rating on record. Review sources and guest data have to be connected. |
| Platforms and integrations | BWeb, with Tripadvisor and Google. No desktop or phone apps. | BWeb, with Google, Booking.com, Tripadvisor and WhatsApp links. No desktop or phone apps. |
| Best for | a free hotel reviews dashboard for one property | hotel review replies and guest feedback |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: GuestRevu and TrustYou. How we grade
Where they differ
- TrustYou also covers chatbots.
At a glance
| GuestRevu | TrustYou | |
|---|---|---|
| Pricing | Free plan | Paid |
| Starts at | $34.99 per property / month | Not published |
| Free plan | LITE plan: reviews from the top 3 sites, competitor tracking, basic reporting, weekly email reports and 30 days of data. | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | GuestRevu | Trustyou GmbH |
| Price read from | guestrevu.com | Not confirmed |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
GuestRevu
- Built for hotels and similar lodging; it is not a general product-review tool.
- The free LITE plan keeps only 30 days of data and covers the top 3 review sites.
- PRO+ is quoted by property size and room count, and PRO+ and GROUP+ are bought through a quote.
- Extra competitors, extra surveys and AI-written responses are paid add-ons on plans below PRO+.
TrustYou
- The pricing page lists CXP, CDP and TrustYou Agent tabs but shows no prices; a demo is requested instead.
- It is aimed at hotels and other hospitality businesses, not online stores.
- The products are separate modules, so a quote may cover only the part you need.
Key features
GuestRevu
- Guest surveys
- Pre-stay, in-stay and post-stay surveys; CORE has a standard survey and PRO+ adds custom-branded surveys.
- Reviews in one dashboard
- Collects reviews from 40+ review sites and direct surveys; LITE and CORE cover the top 3 sites and PRO+ covers 20+.
- AI review responses
- Writes management responses to reviews. It is included in PRO+ and sold as an add-on on lower plans, per the pricing page.
- Competitor tracking
- Compares your ratings with competing properties; PRO+ tracks up to 5 competitors and more can be added.
- Reporting and alerts
- Email alerts and weekly reports, with AI-powered reporting and advanced filters from PRO+.
- Group view
- GROUP+ adds dashboards and leaderboards that compare properties across a brand.
TrustYou
- Review inbox
- CXP gathers reviews from Google, Booking.com, Tripadvisor and 55+ sources alongside TrustYou survey responses, filterable by property, sentiment and language.
- ResponseAI replies
- Drafts on-brand replies to reviews in 23 languages for a person to edit and publish.
- Summaries and questions
- SummaryAI gives on-demand and weekly summaries, and Ask TrustYou answers plain-language questions about guest feedback.
- Benchmarking
- Compares a property's scores with a competitive set, across a portfolio of properties.
- Guest data and agent
- CDP unifies guest data for direct booking, and TrustYou Agent handles guest conversations by web chat and WhatsApp.
Plans
GuestRevu
LITE$0
Reviews from the top 3 sites, competitor tracking, basic reporting, weekly email reports and 30 days of data.
CORE$34.99
per property / month
Standard survey, reviews from the top 3 sites, unlimited users, email alerts, one-click responses and 12 months of data.
PRO+$93
per month and up, by size and number of rooms
Priced at $93 to $348 a month. Adds branded surveys, 20+ review sources, AI reporting and responses, 5 competitors.
GROUP+Custom
Quoted for portfolios: group dashboards, leaderboards, property switching and custom user access.
TrustYou
Pricing could not be confirmed. See trustyou.com.
Ways to pay less
GuestRevu
- Annual discount
Two months free when paying annually
The pricing page says paying annually in advance gives two months free, with no long-term contract and a refund of unused months.
TrustYou
No public discounts listed.
Common questions
Which is cheaper, GuestRevu or TrustYou?
As of Nov 13, 2026, GuestRevu starts at $34.99 per property / month, and TrustYou has no price we could confirm.
Which has a free plan, GuestRevu or TrustYou?
As of Nov 13, 2026, only GuestRevu has a free plan. TrustYou does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.