Kore.ai vs Rasa (2026): which should you pick?
As of Nov 13, 2026, Rasa grades higher than Kore.ai: 2.4 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Kore.ai grades higher on ease of use. Rasa grades higher on the free plan, features and platforms. They get the same grade on value for money.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Kore.ai if
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Look elsewhere if
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
Pick Rasa if
- Fits if you have engineers building a customer-facing chat or voice agent
- Works for small bots under 1,000 conversations a month
Look elsewhere if
- Tight if you grow: the free edition stops at one bot per company
- Skip it if you want a price list, because Enterprise is sold through sales
- Not for you if you lack engineers, since Kubernetes is the documented scale path
- Watch out: the AudioCodes phone connector is an extra purchase
How we grade them
| 1.6GPAKore.aiWeak | 2.4GPARasaFair | |
|---|---|---|
| Value for money | CNo price is published; the calls to action are Get demo and Contact us. | CThe free edition is a program you run yourself, which needs a server, so it is a C. Enterprise pricing is not published. |
| Free plan and trial | FNothing free is offered: no free plan and no self-serve trial. | BA free licence usable locally or in production, but only one bot per company and 1,000 external conversations a month. A small bot could live on that. |
| Features | CCovers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. | BCALM dialogue engine, visual and code building, testing, search and RAG, voice and channels. No gap shows in the core job, though the free edition is capped. |
| Ease of use | CNo store rating on record, and the platform needs agents built, connected and governed. | DNo rating on record. Building and running agents is engineering work, with Kubernetes as the documented route to scale. |
| Platforms and integrations | CWeb only, with no integrations listed on the pages read. | BWeb builder and self-hosted deployment, with Slack, WhatsApp, Kubernetes, Kafka and OpenTelemetry links. No desktop or phone app. |
| Best for | big companies running service, HR and IT agents together | building conversational AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Kore.ai and Rasa. How we grade
Where they differ
- Rasa is self-hostable, according to its own site.
- Kore.ai also covers AI search.
- Rasa also covers no-code.
In commonWebWorkflow automationAI agentsAI support agentChatbots
At a glance
| Kore.ai | Rasa | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | Free Developer Edition license usable locally or in production: one bot per company, up to 1,000 external or 100 internal conversations a month, with community forum support. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Kore.ai Inc. | Rasa |
| Price read from | Not confirmed | rasa.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Kore.ai
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Rasa
- The free Developer Edition is limited to one bot per company and 1,000 external conversations a month.
- Enterprise pricing is not published and is sold through sales.
- Building and running agents is engineering work; Kubernetes deployment is the documented scale path.
- The AudioCodes IVR connector is sold as an additional purchase.
Key features
Kore.ai
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Rasa
- CALM dialogue engine
- Combines LLM flexibility with structured flows, deterministic business logic and built-in recovery patterns.
- Visual and code-based building
- Assistants can be designed in code or in a no-code flow builder, with a custom actions server (Rasa SDK) and open prompt editing.
- Testing and analysis
- End-to-end testing, a try-your-assistant panel, a conversation view for analysis, and change observation with rollback.
- Enterprise search and RAG
- Retrieves answers from a company's own data, with a response rephraser and multi-LLM management.
- Voice and channels
- Includes real-time voice infrastructure and REST and WebSocket channel connectors; an IVR connector to AudioCodes VoiceAI Connect is a paid extra.
- Deployment and governance
- Deploys on Kubernetes with Helm and adds SSO, role-based access control, PII management and Vault-based secrets.
Plans
Kore.ai
Pricing could not be confirmed. See kore.ai.
Rasa
Free Developer Edition$0
One bot per company with up to 1,000 external or 100 internal conversations a month and community support.
EnterpriseCustom
Full Rasa Platform with Basic or Premium Support, self-managed on premises or in a private cloud, or as a managed service; sold through sales.
Common questions
Which is cheaper, Kore.ai or Rasa?
As of Nov 13, 2026, Kore.ai has no price we could confirm, and Rasa publishes no starting price.
Which has a free plan, Kore.ai or Rasa?
As of Nov 13, 2026, only Rasa has a free plan. Kore.ai does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.