Cognigy vs Rasa (2026): which should you pick?
As of Nov 13, 2026, Rasa grades higher than Cognigy: 2.4 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Cognigy grades higher on ease of use. Rasa grades higher on the free plan and features. They get the same grade on value for money and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Cognigy if
- Fits if you run a contact center and want voice and chat agents
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and the pricing page does not exist
- Not for you if you want to try it free, as no free plan or trial is shown
- Watch out: the site now uses the NiCE Cognigy name
Pick Rasa if
- Fits if you have engineers building a customer-facing chat or voice agent
- Works for small bots under 1,000 conversations a month
Look elsewhere if
- Tight if you grow: the free edition stops at one bot per company
- Skip it if you want a price list, because Enterprise is sold through sales
- Not for you if you lack engineers, since Kubernetes is the documented scale path
- Watch out: the AudioCodes phone connector is an extra purchase
How we grade them
| 1.8GPACognigyWeak | 2.4GPARasaFair | |
|---|---|---|
| Value for money | CNo prices are published and the pricing page does not exist, so it sits in the middle by default. | CThe free edition is a program you run yourself, which needs a server, so it is a C. Enterprise pricing is not published. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | BA free licence usable locally or in production, but only one bot per company and 1,000 external conversations a month. A small bot could live on that. |
| Features | CVoice, chat and messaging agents, agent assist and evaluation, with industry agents. | BCALM dialogue engine, visual and code building, testing, search and RAG, voice and channels. No gap shows in the core job, though the free edition is capped. |
| Ease of use | CNo store rating on record. Sold through demos, so rollout is a project. | DNo rating on record. Building and running agents is engineering work, with Kubernetes as the documented route to scale. |
| Platforms and integrations | BWeb only, with six named integrations and no API on record. | BWeb builder and self-hosted deployment, with Slack, WhatsApp, Kubernetes, Kafka and OpenTelemetry links. No desktop or phone app. |
| Best for | AI agents for voice and chat contact centers | building conversational AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cognigy and Rasa. How we grade
Where they differ
- Rasa is self-hostable, according to its own site.
- Cognigy also covers live chat.
- Rasa also covers workflow automation and no-code.
In commonWebAI agentsAI support agentChatbots
At a glance
| Cognigy | Rasa | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | Free Developer Edition license usable locally or in production: one bot per company, up to 1,000 external or 100 internal conversations a month, with community forum support. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Cognigy | Rasa |
| Price read from | Not confirmed | rasa.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Cognigy
- No prices are published and the pricing page does not exist; the call to action is See a Demo.
- No free plan or self-serve trial is shown.
- The site now uses the NiCE Cognigy name.
Rasa
- The free Developer Edition is limited to one bot per company and 1,000 external conversations a month.
- Enterprise pricing is not published and is sold through sales.
- Building and running agents is engineering work; Kubernetes deployment is the documented scale path.
- The AudioCodes IVR connector is sold as an additional purchase.
Key features
Cognigy
- AI agents for voice
- Voice agents are listed as a main use case, with voice connectivity as a platform capability.
- Chat and messaging agents
- Agents for chat and messaging channels, plus a live chat product.
- Agent assist
- An agent copilot that supports human agents in the contact center.
- Agent evaluation
- Platform capability for evaluating agents, alongside AI Ops and orchestration.
- Industry agents
- Pages for airlines, automotive, finance, healthcare, insurance, retail, telecom and utilities.
Rasa
- CALM dialogue engine
- Combines LLM flexibility with structured flows, deterministic business logic and built-in recovery patterns.
- Visual and code-based building
- Assistants can be designed in code or in a no-code flow builder, with a custom actions server (Rasa SDK) and open prompt editing.
- Testing and analysis
- End-to-end testing, a try-your-assistant panel, a conversation view for analysis, and change observation with rollback.
- Enterprise search and RAG
- Retrieves answers from a company's own data, with a response rephraser and multi-LLM management.
- Voice and channels
- Includes real-time voice infrastructure and REST and WebSocket channel connectors; an IVR connector to AudioCodes VoiceAI Connect is a paid extra.
- Deployment and governance
- Deploys on Kubernetes with Helm and adds SSO, role-based access control, PII management and Vault-based secrets.
Plans
Cognigy
Pricing could not be confirmed. See cognigy.com.
Rasa
Free Developer Edition$0
One bot per company with up to 1,000 external or 100 internal conversations a month and community support.
EnterpriseCustom
Full Rasa Platform with Basic or Premium Support, self-managed on premises or in a private cloud, or as a managed service; sold through sales.
Common questions
Which is cheaper, Cognigy or Rasa?
As of Nov 13, 2026, Cognigy has no price we could confirm, and Rasa publishes no starting price.
Which has a free plan, Cognigy or Rasa?
As of Nov 13, 2026, only Rasa has a free plan. Cognigy does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.