Krisp vs Observe.AI (2026): which should you pick?

Pick Krisp if

• Fits if you take calls from a cafe, an open office or a noisy house
• Works for notes on Zoom, Teams, Meet or a Slack huddle without a bot joining

Look elsewhere if

• Skip it if you want a free plan to stay on, as there's a 7-day trial and then recording and file import switch off
• Pricey if you pay month by month, at $16 against $8 a month on the yearly plan
• Tight if you lean on accent conversion, which Core caps at 1 hour a day
• Watch out: Salesforce, ConnectWise and 60 GB of storage need Advanced at $15; Core has 10 GB
• Not for you if you need HIPAA, a BAA or on-device transcription, which are Enterprise only, or a web app, which isn't listed

Pick Observe.AI if

• Fits if you run a contact centre and want every call evaluated
• Works for teams that want AI agents handling customer requests

Look elsewhere if

• Skip it if you want a price, as none is published and the pricing URL returns a not found page
• Not for you if you want notes from team meetings or one-to-ones
• Skip it if you want to try it free, as only a demo is offered
• Watch out: the pages don't list which CRM or contact-centre products it connects to

Krisp

• There is a 7-day free trial rather than a free plan. Krisp's App Store listing says recording and file import are disabled once the trial ends.
• Accent conversion is capped at 1 hour a day on Core.
• Salesforce and ConnectWise integrations and 60 GB of storage need Advanced; Core includes 10 GB.
• HIPAA compliance, BAA signing and on-device transcription are Enterprise only.

Observe.AI

• Prices are not published; the only action on the site is to get a demo.
• It is built for customer service calls and chats, not for internal team meetings or one-to-one notes.
• The site names integration types (CRM, CCaaS, APIs and MCP) but the pages read do not list specific products.
• The pricing URL on the site returns a not found page.

Krisp

Two-way noise cancellation

Removes background noise, other voices and room echo from your microphone and from the audio you hear. It is included without a usage cap on every plan.

Bot-free note taker

Transcribes and records from the desktop app, so no bot has to join the meeting; a bot can be enabled when you prefer one. Notes include a summary, action items and next steps.

Real-time transcription

Krisp's product pages list live transcription in 17 languages. Transcription and audio recording are unlimited on Core and Advanced.

Accent conversion

Converts accents in real time on the speaker or listener side. Core allows 1 hour a day in each direction; Advanced allows 4 hours speaker-side and unlimited listener-side.

AI chat

Ask questions about past meetings and get answers from the transcripts without replaying the recording.

CRM and workflow integrations

Core connects to Slack, Notion, Zapier, Microsoft Teams and HubSpot and includes an API. Salesforce and ConnectWise need Advanced.

Observe.AI

Voice AI and Chat AI agents

Agents that the site says resolve customer requests end-to-end over voice and over digital and messaging channels.

Real-time assist for live agents

A companion agent listens during a call and guides frontline employees, and a headless agent embeds the same intelligence in other tools.

Interaction analysis

Interaction Intelligence analyzes customer conversations, and the site says every interaction, by AI or by a human, is evaluated.

Coaching and performance

Performance tools tie coaching programs to outcomes, and an Insight analyst surfaces patterns across the operation.

Agent building and governance

An agent platform covers versioning, testing and release, and AI CoBuilder lets teams author agents in plain English.

Industry solutions

Solution pages are listed for banking and finance, healthcare providers and payers, insurance, transportation, travel and hospitality, and utilities.

Krisp

• Core$8

  per user / month, billed annually ($16 billed monthly)

  Unlimited transcription, recording, AI notes and noise cancellation, 1 hour a day of accent conversion and 10 GB of storage.

• Advanced$15

  per user / month, billed annually ($30 billed monthly)

  Adds 4 hours a day of speaker-side accent conversion, Salesforce and ConnectWise integrations, a manager view and 60 GB of storage.

• EnterpriseCustom

  Unlimited storage, on-device transcription, advanced security reports, HIPAA compliance and a dedicated account manager.

Observe.AI

Pricing could not be confirmed. See observe.ai.

Krisp

• Annual discount

  Save 50% with annual billing

  Krisp's pricing page shows Core at $8 per user per month billed annually against $16 monthly, and Advanced at $15 against $30.

Observe.AI

No public discounts listed.