Medallia vs Netigate (2026): which should you pick?
As of Nov 13, 2026, Medallia grades higher than Netigate: 1.8 against 1.4 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Medallia grades higher on value for money and features. Netigate grades higher on platforms. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Netigate
European feedback and experience platform sold to enterprises
From €7,000/yr
Which one is for you
Pick Medallia if
- Fits if you run feedback programs across a contact centre, digital channels and staff
- Works for large companies that want one contract covering several experience programs
Look elsewhere if
- Skip it if you want a quick survey or form, since this is built for enterprise programs
- Not for you if you need a price before talking to sales, because none is published
- Watch out: pricing is by experience data records in annual tiers, which is hard to estimate in advance
- Too light for nothing, but too heavy for small teams that just need a few surveys
Pick Netigate if
- Fits if you run ongoing feedback programmes across many channels
- Works for organisations that can budget €7,000 a year or more
Look elsewhere if
- Skip it if you are an individual or small team, as the price starts at €7,000 a year
- Not for you if you want to sign up and try it, because there is no free plan or self-serve
- Watch out: the final price depends on usage, AI and integrations, so you only get it by asking
- Too heavy for a one-off survey
How we grade them
| 1.8GPAMedalliaWeak | 1.4GPANetigateWeak | |
|---|---|---|
| Value for money | CNo price is published. The pricing page describes annual tiers based on experience data records, not seats or surveys, so there's nothing to compare against the forms category's $19 middle. | FFrom €7,000 a year, about €580 a month, which is many times the $19.99 middle of forms tools. The page gives no per-seat price to set against that. |
| Free plan and trial | FNo free plan and no trial are listed. Access starts with a conversation with the vendor. | FNo free plan, no trial and no self-serve sign-up. The calls to action are book a demo and get a quote. |
| Features | BFeedback capture across channels, text analytics with alerts, role-based reports and employee programs. The listing shows no gap in the job, only that it's a bigger job than a form tool does. | COmnichannel feedback, AI analysis, dashboards and CRM links. Aimed at larger programmes, and the price depends on add-ons such as AI and integrations. |
| Ease of use | CNo store rating on record. It's an enterprise platform with programs to set up, roles to assign and alerts to route, so expect a learning curve. | CNo store rating on record. Rollout goes through a demo and a quote, then you set up programmes. |
| Platforms and integrations | CWeb only on the listing, and no integrations are named. | BWeb only, with CRM and data integrations and EU data hosting. No desktop or phone app is listed. |
| Best for | enterprise feedback programs across many channels | large feedback programmes across many channels |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Medallia and Netigate. How we grade
Where they differ
In commonWebAI featuresSurveysReportsDashboards
At a glance
| Medallia | Netigate | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | €7,000 per year and up, billed annually |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Medallia, Inc. | Netigate AB |
| Price read from | Not confirmed | netigate.net |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Medallia
- No prices are published; the pricing page says to contact the company.
- Pricing is described as an experience data record model in annual tiers, not per seat or per survey.
- It is built for enterprise programs, so it is heavier than a form or small-survey tool.
Netigate
- Pricing is a quote; the page shows only a starting figure of €7,000 a year, billed annually.
- The page says pricing depends on usage, platform capabilities and organizational needs such as AI and integrations.
- No free plan or self-serve sign-up is shown; the calls to action are book a demo and get a quote.
- The page lists English, German and Swedish site versions.
Key features
Medallia
- Feedback capture across channels
- Collects surveys and signals from digital journeys, contact centers and employee programs into one platform.
- AI and text analytics
- Medallia says all data is analyzed with its AI-powered analytics, which drive alerts and closed-loop workflows.
- Role-based reporting
- Reports are shaped by role so that frontline teams and executives see the feedback relevant to them.
- Employee experience programs
- Listening programs cover the employee journey from candidate to exit.
- Agile Research
- Pre-built surveys for quick market insights, a product line that now also answers at the former CheckMarket address.
Netigate
- Omnichannel feedback
- Collects feedback by email, web, app, SMS and employee touchpoints, with surveys triggered by events or behavior.
- AI analysis
- Open-text analysis, topic detection, sentiment analysis and an Ask AI conversational layer; availability depends on the package.
- Real-time dashboards
- Dashboards update as responses arrive, with segment filters and exports.
- CRM and data integration
- Two-way transfer with CRM and HR systems, combining feedback with operational data.
- EU data hosting
- The vendor says data is processed on EU-based servers and the company is ISO 27001 certified.
- Multi-language programs
- Feedback programs can run across markets and languages in one platform.
Plans
Medallia
Pricing could not be confirmed. See medallia.com.
Netigate
Enterprise€7,000
per year and up, billed annually
Sold through sales by quote. Unlimited users, responses and projects per the page, with onboarding and a customer success team; AI features vary by package.
Common questions
Which is cheaper, Medallia or Netigate?
As of Nov 13, 2026, Medallia has no price we could confirm, and Netigate starts at €7,000 per year and up, billed annually.
Which has a free plan, Medallia or Netigate?
As of Nov 13, 2026, neither Medallia nor Netigate has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.