InMoment vs Medallia (2026): which should you pick?
As of Nov 13, 2026, InMoment and Medallia share a 1.8 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick InMoment if
- Fits if you run customer feedback and review management for a large organisation
- Makes sense if you also want contact-centre call analysis in the same place
Look elsewhere if
- Skip it if you want a simple form or poll builder, as it targets large organisations
- Not for you if you need to see prices first, because none are published
- Watch out: advisory and strategic services cost extra on top of the platform
- Tight if you want to try it yourself, since there's no trial, only a demo
Pick Medallia if
- Fits if you run feedback programs across a contact centre, digital channels and staff
- Works for large companies that want one contract covering several experience programs
Look elsewhere if
- Skip it if you want a quick survey or form, since this is built for enterprise programs
- Not for you if you need a price before talking to sales, because none is published
- Watch out: pricing is by experience data records in annual tiers, which is hard to estimate in advance
- Too light for nothing, but too heavy for small teams that just need a few surveys
How we grade them
| 1.8GPAInMomentWeak | 1.8GPAMedalliaWeak | |
|---|---|---|
| Value for money | CNo prices or plans are published, so it sits in the middle by default. Services from its own experts are sold separately from the platform. | CNo price is published. The pricing page describes annual tiers based on experience data records, not seats or surveys, so there's nothing to compare against the forms category's $19 middle. |
| Free plan and trial | FNothing free and no trial on the listing. Access starts with a demo request. | FNo free plan and no trial are listed. Access starts with a conversation with the vendor. |
| Features | BFeedback surveys, reputation management, conversation intelligence, text analytics and employee and market research. The listing shows no gap in the core job. | BFeedback capture across channels, text analytics with alerts, role-based reports and employee programs. The listing shows no gap in the job, only that it's a bigger job than a form tool does. |
| Ease of use | CNo store rating on record. A multi-product platform with programs to set up, so there's a learning curve. | CNo store rating on record. It's an enterprise platform with programs to set up, roles to assign and alerts to route, so expect a learning curve. |
| Platforms and integrations | CWeb on the listing, plus a mobile application mentioned. No integrations are named. | CWeb only on the listing, and no integrations are named. |
| Best for | customer and employee feedback at big companies | enterprise feedback programs across many channels |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: InMoment and Medallia. How we grade
Where they differ
- Medallia also covers dashboards.
In commonWebAI featuresSurveysReports
At a glance
| InMoment | Medallia | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | InMoment | Medallia, Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
InMoment
- No prices or plans are published; access starts with a demo request.
- It targets large organizations and is not a quick form or poll builder.
- Strategic and advisory services are sold separately from the platform.
Medallia
- No prices are published; the pricing page says to contact the company.
- Pricing is described as an experience data record model in annual tiers, not per seat or per survey.
- It is built for enterprise programs, so it is heavier than a form or small-survey tool.
Key features
InMoment
- Customer feedback collection
- Gathers feedback from many channels, then reports, analyzes and drives follow-up on at-risk customers.
- Reputation management
- Brings social ratings and online reviews into the same platform as survey feedback.
- Conversational intelligence
- Looks at why customers contact a business, aimed at contact center leaders.
- Text analytics and AI
- Natural language processing and AI are listed under the platform's enterprise architecture.
- Employee experience and market research
- Separate solution areas cover employee engagement surveys and market research.
- Mobile application
- A mobile app is listed for reading and acting on feedback away from a desk.
Medallia
- Feedback capture across channels
- Collects surveys and signals from digital journeys, contact centers and employee programs into one platform.
- AI and text analytics
- Medallia says all data is analyzed with its AI-powered analytics, which drive alerts and closed-loop workflows.
- Role-based reporting
- Reports are shaped by role so that frontline teams and executives see the feedback relevant to them.
- Employee experience programs
- Listening programs cover the employee journey from candidate to exit.
- Agile Research
- Pre-built surveys for quick market insights, a product line that now also answers at the former CheckMarket address.
Plans
InMoment
Pricing could not be confirmed. See inmoment.com.
Medallia
Pricing could not be confirmed. See medallia.com.
Common questions
Which is cheaper, InMoment or Medallia?
As of Nov 13, 2026, InMoment has no price we could confirm, and Medallia has no price we could confirm.
Which has a free plan, InMoment or Medallia?
As of Nov 13, 2026, neither InMoment nor Medallia has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.