Alchemer vs InMoment (2026): which should you pick?

Pick Alchemer if

• Fits if you're a researcher who needs conjoint, card sort or heatmap questions
• Works for teams of one to three building long surveys full of branching, with answers going to Salesforce or HubSpot

Look elsewhere if

• Pricey if you just want a contact form, since paid plans start at $315 per user a year
• Pricey if you need advanced logic or file uploads, as those start at $1,075 per user a year
• Not for you if there are more than 3 of you, because that means a custom-priced Platform plan
• Tight if you're staying free, with 3 surveys at a time, 100 responses on each and basic question types
• Watch out: the API and single sign-on are Platform only, and kiosk mode and SPSS export need Full Access

Pick InMoment if

• Fits if you run customer feedback and review management for a large organisation
• Makes sense if you also want contact-centre call analysis in the same place

Look elsewhere if

• Skip it if you want a simple form or poll builder, as it targets large organisations
• Not for you if you need to see prices first, because none are published
• Watch out: advisory and strategic services cost extra on top of the platform
• Tight if you want to try it yourself, since there's no trial, only a demo

Alchemer

• Professional and Full Access allow at most 3 users; larger teams need a custom-priced Platform plan.
• The pricing page limits API access, single sign-on and security assessments to Platform plans.
• The Free account stops at 3 surveys and 100 responses per survey, with a short list of question types.
• Offline or kiosk mode, SPSS export and the market research question types all require Full Access.

InMoment

• No prices or plans are published; access starts with a demo request.
• It targets large organizations and is not a quick form or poll builder.
• Strategic and advisory services are sold separately from the platform.

Alchemer

43 question types

Alchemer Survey lists 43 question types. File uploads need Professional, and card sort, heatmap and conjoint questions need Full Access.

Logic, piping and merge codes

Survey logic is on every paid license. Multiple conditions, piping and repeating count as advanced logic and start on Professional.

Link, email, SMS and QR distribution

Share a survey by link, QR code or SMS. Sending email campaigns to a contact list from inside Alchemer starts on Professional.

Reports and exports

Paid licenses share reports by URL, download them as PDF, PowerPoint, Excel or Word and export raw data to Excel. SPSS export is Full Access only.

Integration catalog

A catalog of integrations pushes survey data to, or pulls records from, Salesforce, HubSpot, Google Sheets, Tableau and other systems.

AI survey tools

An AI Survey Builder drafts a survey from a plain-language description, and AI Smart Question generates follow-up questions for respondents.

InMoment

Customer feedback collection

Gathers feedback from many channels, then reports, analyzes and drives follow-up on at-risk customers.

Reputation management

Brings social ratings and online reviews into the same platform as survey feedback.

Conversational intelligence

Looks at why customers contact a business, aimed at contact center leaders.

Text analytics and AI

Natural language processing and AI are listed under the platform's enterprise architecture.

Employee experience and market research

Separate solution areas cover employee engagement surveys and market research.

Mobile application

A mobile app is listed for reading and acting on feedback away from a desk.

Alchemer

• Free$0

  Up to 3 surveys at a time and 100 responses per survey, with basic question types such as radio buttons, checkboxes, text boxes and ratings.

• Collaborator$315

  per user / year ($55 per user / month billed monthly)

  Unlimited surveys and questions, 75,000 responses a year per account, survey logic, report downloads and email support.

• Professional$1,075

  per user / year ($165 per user / month billed monthly)

  Up to 3 users and 100,000 responses a year, plus advanced logic, email campaigns, file uploads and phone support on annual plans.

• Full Access$1,895

  per user / year ($275 per user / month billed monthly)

  Up to 3 users and 125,000 responses a year, plus market research question types, SPSS export, open-text analysis and offline or kiosk mode.

• Platform PlansCustom

  For more than 3 users: API access, single sign-on, 24/7 support, a customer success manager and feedback collection across other channels.

InMoment

Pricing could not be confirmed. See inmoment.com.

Alchemer

• Annual discount

  Save 43% to 52% with annual billing

  The pricing page marks annual billing as saving 52% on Collaborator ($315 a year against $55 a month), 46% on Professional and 43% on Full Access.

• Nonprofit

  25% off annual plans for non-profits

  Registered non-profit organizations get 25% off annual accounts after entering an EIN or international equivalent at checkout. Monthly accounts are excluded.

InMoment

No public discounts listed.