Planhat vs Odie (formerly Totango) (2026): which should you pick?

Pick Planhat if

• Fits if you sell to other businesses and want sales and renewals in one system
• Works for account teams that manage customers over years, not one-off deals

Look elsewhere if

• Not for you if you want a price before talking to sales, as none is published
• Skip it if you have no budget for add-ons, because AI, advanced service, email marketing and portals cost extra
• Not for you if you are a very small team or sell to consumers, as it is built for account-based B2B
• Watch out: onboarding, technical deployment and AI deployment are separate paid services

Pick Odie (formerly Totango) if

• Fits if you run a customer success team that wants one view built from your other systems
• Works for AI agents that can use an MCP server for customer data

Look elsewhere if

• Pricey if you are small: $500 a month and up, sold through sales
• Skip it if you want to pay monthly, as terms start at one year
• Watch out: it was renamed from Totango, and the old pricing page returns an error
• Watch out: AI work in the higher plan draws on a pool of tokens and hours sized with the vendor

Planhat

• No prices are published: every plan and add-on on the pricing page is an enquiry.
• Several capabilities are paid add-ons: upgraded AI platform, advanced service, email marketing and advanced portals.
• Onboarding, technical deployment and AI deployment are sold as separate services.
• It is built for account-based B2B work rather than very small teams or consumer sales.

Odie (formerly Totango)

• The company says Totango is now Odie; totango.com shows a rebrand notice and the old pricing page returns an error.
• Sold through sales only: the pricing page shows starting prices of $500 a month and $1,500 a month, and the final price depends on scope.
• There is no month-to-month option; terms start at one year, and the vendor says most customers sign for two.
• On-demand AI work in the Customer Operating System draws from an AI Success pool of tokens and service hours that is sized with the vendor.

Planhat

Pipeline and forecasting

The CRM page lists pipeline management, lead routing, lead scoring, deal rooms, funnel analytics and forecasting.

Email sequencing

Email sequences and email analytics are listed for sales and account management teams.

Pi, the customer agent

Planhat's AI agent works across sales, success, renewals and professional services using your connected customer data.

Auto-enriched records

Records are filled in with firmographic, intent and product-usage data to cut manual entry, according to the vendor.

Automations and playbooks

Templated and advanced automations, task management and custom pages are in the plan comparison.

Customer portals

An Advanced Portals add-on provides a shared space for collaboration with prospects and customers.

Odie (formerly Totango)

Customer knowledge graphs

Builds a living knowledge graph for each customer, business unit and employee from company data and the team's own knowledge, and keeps it current.

Interview agents

Purpose-built agents interview team members during setup to capture how they decide what to do for a customer.

Daily AI analysis

Analyzes CRM, usage, email, call and meeting data every day to predict outcomes and surface signals.

MCP server

Lets a company's own AI agents and enterprise LLM read from Odie's customer knowledge.

Customer Operating System

An optional workspace with embedded agents, predictive renewal-risk models, workflow automation, a campaign engine and a chat copilot.

Planhat

Pricing could not be confirmed. See planhat.com.

Odie (formerly Totango)

• Customer Knowledge Engine$500

  per month and up

  Knowledge graphs for customers, business units and employees, plus an MCP server. Priced by graphs kept current and the MCP access fee; sold through sales.

• Customer Operating System$1,500

  per month and up

  AI-guided workspace, renewal-risk models and workflow automation on top of the engine. Priced by portfolio size and analysis depth; sold through sales.