respond.io vs Superchat (2026): which should you pick?
As of Nov 12, 2026, respond.io grades higher than Superchat: 2.6 against 2.0 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
respond.io grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
respond.io
Team inbox for WhatsApp, social chats, email and calls with AI agents
Superchat
Shared inbox for WhatsApp, Instagram, email, SMS and live chat
Which one is for you
Pick respond.io if
- Fits if most of your customers reach you on WhatsApp, Instagram or TikTok
- Works for teams who answer chats and calls from their phones as well as the web
Look elsewhere if
- Not for you if you want automations on the cheapest plan, as workflows, broadcasts and AI agents begin on Growth at $159
- Pricey if you're on your own, as Starter's $79 a month is priced for up to 5 users
- Tight if your contact count jumps, as contacts past the tier cost $12 per 100 on Growth and $15 on Advanced
- Watch out: Meta charges WhatsApp fees on top, SMS and calls are billed at provider rates, and extra AI credits are $15 per 1,000
- Watch out: the trial lasts 7 days, and extra users cost $12 to $24 a month each billed yearly
Pick Superchat if
- Fits if customers reach you on WhatsApp and Instagram and you want one inbox
- Works for small teams that can start on the free plan
Look elsewhere if
- Tight if you're staying free: 30 active contacts and 1 WhatsApp number
- Pricey if you want AI agents or web chat, which start at 149 euros a month
- Watch out: a 12-month minimum contract, with prices shown net of tax
- Watch out: WhatsApp conversations you start cost 0.01 to 0.07 euros each
How we grade them
| 2.6GPArespond.ioGood | 2.0GPASuperchatFair | |
|---|---|---|
| Value for money | BStarter is $79 a month for up to 5 users billed annually ($99 monthly), so a team of five pays a price per head inside the cheaper quarter of help desks. One person pays the whole $79. Workflows, AI agents and the API start on Growth at $159, and Meta's WhatsApp fees come on top. | D89 euros a month for Basic, about the dearest tenth of the category. AI agents, the web chat widget and more automations sit on the 149 euro plan, and there is a 12-month minimum. |
| Free plan and trial | CNo free plan, but a 7-day free trial of Growth for 5 users and 1,000 contacts, with no credit card needed. A week is short, but it's enough to plug in WhatsApp and see how the inbox feels. | CFree plan: 1 WhatsApp number, 1 employee and 30 active contacts a month. That is a cap you will hit with any real customer list. |
| Features | BThe whole job, with more channels than most: WhatsApp, Instagram, Messenger, TikTok, Telegram, Viber, LINE, WeChat, chat, email and SMS in one inbox, calls in the same thread, AI agents, workflows, broadcasts and lifecycle stages. Starter leaves the automation out. | CShared inbox across seven channels, with automations, AI agents and review requests. Basic gets only 1 automation, and extra agents, automations and credits are paid add-ons. |
| Ease of use | CNo App Store rating on record. Each channel needs connecting, WhatsApp included, then there are workflows, AI agents and lifecycle stages to set up, and a contact tier to keep an eye on. | CNo store rating on record. A web inbox where you connect each channel and build automations. |
| Platforms and integrations | BWeb, iPhone and Android, with the full inbox on every plan, plus HubSpot, Salesforce, Pipedrive, Shopify, Zapier, Make, Calendly and Google Sheets, and a developer API from Growth. No desktop app, which an A needs. | BWeb, iPhone and Android, with Zapier, Make and HubSpot. No desktop app. |
| Best for | support and sales over WhatsApp and social chat | a WhatsApp and social shared inbox |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: respond.io and Superchat. How we grade
Where they differ
- Superchat also covers whatsApp messaging.
At a glance
| respond.io | Superchat | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $79 per month for up to 5 users, billed annually ($99 billed monthly) | €89 per month (Basic); billing basis not confirmed |
| Free plan | None | 1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox. |
| Free trial | 7-day free trial of Growth for 5 users and 1,000 contacts, no credit card needed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Rocketbots Limited (respond.io) | SuperX GmbH |
| Price read from | respond.io | superchat.com |
| Checked | Oct 18, 2026 | Nov 12, 2026 |
Worth knowing
respond.io
- WhatsApp fees are charged by Meta on top of the plan, and SMS and VoIP are billed at the provider's rates.
- Contacts past the tier cost $12 per 100 on Growth and $15 per 100 on Advanced; extra AI credits are $15 per 1,000.
- Extra users cost $12, $20 and $24 a month on Starter, Growth and Advanced billed yearly ($15, $25 and $30 monthly).
- Starter has no broadcasts, workflows, AI agents or developer API; those start on Growth.
Superchat
- Prices are shown in euros and are net of tax; the page notes a minimum contract term of 12 months.
- The page did not show the annual prices behind its Monthly/Annually toggle, so the billing basis of the figures above is unconfirmed.
- WhatsApp conversations started by you cost EUR 0.01 to EUR 0.07 each; conversations started by the contact are free for the first 1,000 a month.
- Add-ons: extra employees EUR 5 a month, extra AI agents EUR 49 a month, extra automations EUR 10 a month, and credits from EUR 10 a month for 2,500 credits.
Key features
respond.io
- One inbox for messaging channels
- WhatsApp, Instagram, Messenger, TikTok, Telegram, Viber, LINE, WeChat, a website chat widget, email (Gmail, Outlook, Yahoo, SMTP) and SMS through providers, in one shared inbox.
- Calls in the same thread
- WhatsApp Business calls, Messenger calls and VoIP calls sit beside the chats with that contact; recording, transcripts and summaries come from Growth.
- AI agents
- From Growth, AI agents answer questions, qualify leads, follow up and route conversations to people, drawing on AI credits that grow with the contact tier.
- Workflows and broadcasts
- Automations for routing, assignment and follow-ups, and bulk messages to segments of contacts, both from the Growth plan.
- Lifecycle stages and CRM sync
- Track each contact through lifecycle stages; HubSpot sync starts on Growth and Salesforce on Advanced.
- Native mobile apps
- iOS and Android apps with the full inbox, calls, assignments and team activity, included on every plan.
Superchat
- Unified inbox
- One inbox for WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS, with templates, labels, assignment and internal notes.
- AI agents
- AI agents answer customer inquiries around the clock: 1 on Professional and 3 on Advanced. Each plan includes a credit balance for AI functions and automations.
- Automations
- Rule-based automations: 1 on Basic, 2 on Professional, 6 on Advanced.
- WhatsApp newsletter
- Send broadcast messages to WhatsApp contacts; the included range is 30 on Free and 100 on paid plans, and larger ranges are an add-on.
- Review management
- Send feedback requests and manage ratings, including a Google integration, from Basic upward.
- Web chat widget
- A live chat widget for a website, from Professional; removing the Superchat logo is also gated by plan.
Plans
respond.io
Starter$79
per month for up to 5 users, billed annually ($99 billed monthly)
Team and custom inboxes, mobile app, AI Assist and prompts, basic reports and 2FA. The comparison table shows unlimited monthly active contacts and 5,000 AI credits.
Growth$159
per month for up to 1,000 contacts, billed annually ($199 monthly)
10 users. Adds broadcasts, workflows, AI agents, advanced reports, Zapier and Make, and the developer API. The price rises with the contact tier you pick.
Advanced$279
per month for up to 1,000 contacts, billed annually ($349 monthly)
10 users. Adds masked phone numbers and emails, multiple workspaces, webhooks, HTTP requests, SSO and custom channels. Sold through sales; price rises with contacts.
EnterpriseCustom
Unlimited users, more workspaces, higher API rate limits and a custom contact allowance. Priced on request.
Superchat
Free€0
1 WhatsApp number, 1 account and 30 active contacts a month, with the unified inbox.
Basic€89
per month, monthly or annual basis not stated
Unlimited contacts and conversations, 3 accounts, review management and 1 automation.
Professional€149
per month, monthly or annual basis not stated
Adds 1 AI agent, automations (2 included), the web chat widget, onboarding and 2 WhatsApp numbers; 6 accounts.
Advanced€299
per month, monthly or annual basis not stated
3 AI agents, integrations and analytics, 12 accounts, 4 WhatsApp numbers, an account manager and priority chat support.
CustomCustom
Quoted on request and billed annually; adds SSO, 2FA enforcement, an individual SLA and tailored support. Sold through sales.
Ways to pay less
respond.io
- Annual discount
Save up to 20% with yearly billing
respond.io's pricing page says yearly billing saves up to 20%: Starter is $948 a year against $1,188 billed monthly, Growth $1,908 against $2,388.
Superchat
No public discounts listed.
Common questions
Which is cheaper, respond.io or Superchat?
As of Nov 12, 2026, respond.io is cheaper to start with: $79 a month, against about $99.43 a month for Superchat. respond.io starts at $79 per month for up to 5 users, billed annually ($99 billed monthly), and Superchat starts at €89 per month (Basic); billing basis not confirmed.
Which has a free plan, respond.io or Superchat?
As of Nov 12, 2026, only Superchat has a free plan. respond.io does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.