Superchat review (2026): is the free plan enough?
Shared inbox for WhatsApp, Instagram, email, SMS and live chat
Black Friday: is there a Superchat sale?
Superchat report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for a WhatsApp and social shared inbox
Superchat puts WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS in one inbox. There's a free plan, but it stops at 1 WhatsApp number and 30 active contacts. Paid plans start at 89 euros a month with a 12-month minimum, and AI agents and web chat wait for the 149 euro plan.
Who Superchat is for
- Fits if customers reach you on WhatsApp and Instagram and you want one inbox
- Works for small teams that can start on the free plan
Who Superchat is not for
- Tight if you're staying free: 30 active contacts and 1 WhatsApp number
- Pricey if you want AI agents or web chat, which start at 149 euros a month
- Watch out: a 12-month minimum contract, with prices shown net of tax
- Watch out: WhatsApp conversations you start cost 0.01 to 0.07 euros each
Why Superchat gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money89 euros a month for Basic, about the dearest tenth of the category. AI agents, the web chat widget and more automations sit on the 149 euro plan, and there is a 12-month minimum.
- CFree plan and trialFree plan: 1 WhatsApp number, 1 employee and 30 active contacts a month. That is a cap you will hit with any real customer list.
- CFeaturesShared inbox across seven channels, with automations, AI agents and review requests. Basic gets only 1 automation, and extra agents, automations and credits are paid add-ons.
- CEase of useNo store rating on record. A web inbox where you connect each channel and build automations.
- BPlatforms and integrationsWeb, iPhone and Android, with Zapier, Make and HubSpot. No desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Superchat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/superchat#review"><img src="https://toolgpa.com/badge/superchat.svg" alt="Superchat: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Superchat stands among SMS and chat marketing tools
Superchat's GPA of 2.0 is higher than 7 of the 31 other SMS and chat marketing tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 5 of 31) and worst on value for money (D, above 0).
Its paid plans start at about $99.43 a month, against a middle price of $38.25 for the category: 17 of the 19 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 5 tools score higher and cost less.
Each grade against the category
Every bar is all 32 SMS and chat marketing tools we grade, cut by the letter each got. Superchat’s own letter is outlined.
- DValue for moneyAbove 0 of 31, level with 5
- CFree plan and trialAbove 15 of 31, level with 16
- CFeaturesAbove 2 of 31, level with 20
- CEase of useAbove 0 of 31, level with 29
- BPlatforms and integrationsAbove 5 of 31, level with 26
Price against what you get
Each dot is one of 20 SMS and chat marketing tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Superchat, or make your own?
Keep it
To replace Superchat you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 31 other SMS and chat marketing tools grade higher. It costs $1,193.17 a year.
What you could not
- The WhatsApp Business API, which Meta opens only through approved partners.
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- Hooks into the device itself: widgets.
What this rests on. Superchat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Superchat?
Superchat is a messaging platform that puts WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS into one shared inbox. Higher plans add automations, AI agents that answer customer questions, review requests and analytics. Plans are priced per month with a 12-month minimum contract.
Worth knowing
- Prices are shown in euros and are net of tax; the page notes a minimum contract term of 12 months.
- The page did not show the annual prices behind its Monthly/Annually toggle, so the billing basis of the figures above is unconfirmed.
- WhatsApp conversations started by you cost EUR 0.01 to EUR 0.07 each; conversations started by the contact are free for the first 1,000 a month.
- Add-ons: extra employees EUR 5 a month, extra AI agents EUR 49 a month, extra automations EUR 10 a month, and credits from EUR 10 a month for 2,500 credits.
Key features
- Unified inbox
- One inbox for WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS, with templates, labels, assignment and internal notes.
- AI agents
- AI agents answer customer inquiries around the clock: 1 on Professional and 3 on Advanced. Each plan includes a credit balance for AI functions and automations.
- Automations
- Rule-based automations: 1 on Basic, 2 on Professional, 6 on Advanced.
- WhatsApp newsletter
- Send broadcast messages to WhatsApp contacts; the included range is 30 on Free and 100 on paid plans, and larger ranges are an add-on.
- Review management
- Send feedback requests and manage ratings, including a Google integration, from Basic upward.
- Web chat widget
- A live chat widget for a website, from Professional; removing the Superchat logo is also gated by plan.
Superchat pricing
As of Nov 12, 2026, Superchat has a free plan, and paid plans start at €89 per month (Basic); billing basis not confirmed.
- Starts at
- €89 per month (Basic); billing basis not confirmed
- Free plan
- 1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Free | €0 | 1 WhatsApp number, 1 account and 30 active contacts a month, with the unified inbox. |
| Basic | €89per month, monthly or annual basis not stated | Unlimited contacts and conversations, 3 accounts, review management and 1 automation. |
| Professional | €149per month, monthly or annual basis not stated | Adds 1 AI agent, automations (2 included), the web chat widget, onboarding and 2 WhatsApp numbers; 6 accounts. |
| Advanced | €299per month, monthly or annual basis not stated | 3 AI agents, integrations and analytics, 12 accounts, 4 WhatsApp numbers, an account manager and priority chat support. |
| Custom | Custom | Quoted on request and billed annually; adds SSO, 2FA enforcement, an individual SLA and tailored support. Sold through sales. |
Read from superchat.com on Nov 12, 2026. Prices change, so confirm with Superchat before you buy.
Works with
Superchat alternatives
- Superchat vs Manychat
Free plan · from $169/yr
- Superchat vs Wati
Free trial · from $59/mo
- Superchat vs SleekFlow
Free trial · from $49/mo
- Superchat vs respond.io
Free trial · from $79/mo
- Superchat vs Gallabox
Free trial · from $112/mo
Common questions
Does Superchat have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Superchat is listed for Web, iOS and Android.
Does Superchat have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Superchat is listed for Web, iOS and Android.
Is Superchat open source?
Superchat is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.