The Superchat Insider’s Guide
Everything we know about Superchat in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Superchat
The Insider’s Guide
Shared inbox for WhatsApp, Instagram, email, SMS and live chat
Every plan, grade, refund rule and rival among SMS and chat marketing tools, read from Superchat’s own pages.
Made by SuperX GmbH · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Superchat’s own pages, its app-store listings and our grades. Every fact in it is on Superchat’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 7 of the 31 other SMS and chat marketing tools we grade
Superchat is a messaging platform that puts WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS into one shared inbox. Higher plans add automations, AI agents that answer customer questions, review requests and analytics. Plans are priced per month with a 12-month minimum contract.
To get you started, here are 9 things to know about Superchat, taken from its own pages and our grades.
A web inbox where you connect each channel and build automations.
- 1
Best for a WhatsApp and social shared inbox
Superchat puts WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS in one inbox.
- 2
Paid plans start at about $99.43 a month
As its pricing page puts it: €89 per month (Basic); billing basis not confirmed.
- 3
There is a free plan
1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Unified inbox
One inbox for WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS, with templates, labels, assignment and internal notes.
- 6
AI agents
AI agents answer customer inquiries around the clock: 1 on Professional and 3 on Advanced. Each plan includes a credit balance for AI functions and automations.
- 7
Automations
Rule-based automations: 1 on Basic, 2 on Professional, 6 on Advanced.
- 8
A 2.0 GPA, above 7 of 31
That is against the other SMS and chat marketing tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Superchat you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
Superchat at a glance
- Pricing
- Free plan, from €89 per month (Basic); billing basis not confirmed
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- SuperX GmbH
- Category
- SMS & Chat Marketing
- Our grade
- 2.0 GPA, fair
The report card
Best for a WhatsApp and social shared inbox
Superchat puts WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS in one inbox. There's a free plan, but it stops at 1 WhatsApp number and 30 active contacts. Paid plans start at 89 euros a month with a 12-month minimum, and AI agents and web chat wait for the 149 euro plan.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | 89 euros a month for Basic, about the dearest tenth of the category. AI agents, the web chat widget and more automations sit on the 149 euro plan, and there is a 12-month minimum. |
| Free plan and trial | C | Free plan: 1 WhatsApp number, 1 employee and 30 active contacts a month. That is a cap you will hit with any real customer list. |
| Features | C | Shared inbox across seven channels, with automations, AI agents and review requests. Basic gets only 1 automation, and extra agents, automations and credits are paid add-ons. |
| Ease of use | C | No store rating on record. A web inbox where you connect each channel and build automations. |
| Platforms and integrations | B | Web, iPhone and Android, with Zapier, Make and HubSpot. No desktop app. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Superchat is for
- Fits if customers reach you on WhatsApp and Instagram and you want one inbox
- Works for small teams that can start on the free plan
Who it is not for
- Tight if you're staying free: 30 active contacts and 1 WhatsApp number
- Pricey if you want AI agents or web chat, which start at 149 euros a month
- Watch out: a 12-month minimum contract, with prices shown net of tax
- Watch out: WhatsApp conversations you start cost 0.01 to 0.07 euros each
Good to know
Good for
- Small businesses that talk to customers mainly on WhatsApp
- Teams that want several messaging channels in one shared inbox
- German and wider European businesses that need GDPR-oriented tooling
Worth knowing
- Prices are shown in euros and are net of tax; the page notes a minimum contract term of 12 months.
- The page did not show the annual prices behind its Monthly/Annually toggle, so the billing basis of the figures above is unconfirmed.
- WhatsApp conversations started by you cost EUR 0.01 to EUR 0.07 each; conversations started by the contact are free for the first 1,000 a month.
- Add-ons: extra employees EUR 5 a month, extra AI agents EUR 49 a month, extra automations EUR 10 a month, and credits from EUR 10 a month for 2,500 credits.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
~$99.43
A month to start. There is a free plan too
Superchat has a free plan. Paid plans start at €89 per month (Basic); billing basis not confirmed.
That is a cap you will hit with any real customer list.
Free
€0
1 WhatsApp number, 1 account and 30 active contacts a month, with the unified inbox.
Basic
€89
per month, monthly or annual basis not stated
Unlimited contacts and conversations, 3 accounts, review management and 1 automation.
Professional
€149
per month, monthly or annual basis not stated
Adds 1 AI agent, automations (2 included), the web chat widget, onboarding and 2 WhatsApp numbers; 6 accounts.
Advanced
€299
per month, monthly or annual basis not stated
3 AI agents, integrations and analytics, 12 accounts, 4 WhatsApp numbers, an account manager and priority chat support.
Custom
Custom
Quoted on request and billed annually; adds SSO, 2FA enforcement, an individual SLA and tailored support. Sold through sales.
The free plan
1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox.
Read from superchat.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Shared inbox for WhatsApp, Instagram, email, SMS and live chat. Here is what it does, as its own site describes it, and what it covers: shared inbox, workflow automation, live chat, AI support agent, whatsApp messaging.
Shared inbox across seven channels, with automations, AI agents and review requests.
- Unified inbox
- One inbox for WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS, with templates, labels, assignment and internal notes.
- AI agents
- AI agents answer customer inquiries around the clock: 1 on Professional and 3 on Advanced. Each plan includes a credit balance for AI functions and automations.
- Automations
- Rule-based automations: 1 on Basic, 2 on Professional, 6 on Advanced.
- WhatsApp newsletter
- Send broadcast messages to WhatsApp contacts; the included range is 30 on Free and 100 on paid plans, and larger ranges are an add-on.
- Review management
- Send feedback requests and manage ratings, including a Google integration, from Basic upward.
- Web chat widget
- A live chat widget for a website, from Professional; removing the Superchat logo is also gated by plan.
Where it runs
- Web
- iOS
- Android
What it works with
- Zapier
- Make
- HubSpot
Superchat is made by SuperX GmbH.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
7/31
Other SMS and chat marketing tools it is graded above
Superchat's GPA of 2.0 is higher than 7 of the 31 other SMS and chat marketing tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 5 of 31) and worst on value for money (D, above 0).
Its paid plans start at about $99.43 a month, against a middle price of $38.25 for the category: 17 of the 19 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 5 tools score higher and cost less.
Each grade against the category
Every bar is all 32 SMS and chat marketing tools we grade, cut by the letter each got. Superchat’s own letter is outlined.
- DValue for moneyAbove 0 of 31
- CFree plan and trialAbove 15 of 31
- CFeaturesAbove 2 of 31
- CEase of useAbove 0 of 31
- BPlatforms and integrationsAbove 5 of 31
Price against what you get
Each dot is one of 20 SMS and chat marketing tools. Further left costs less; higher up scores better on features, ease of use and platforms. Superchat is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Superchat you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 31 other SMS and chat marketing tools grade higher. It costs $1,193.17 a year.
What you could not
- The WhatsApp Business API, which Meta opens only through approved partners.
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- Hooks into the device itself: widgets.
What this rests on. Superchat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Manychat, Wati, SleekFlow, respond.io and Gallabox
The 5 tools Superchat is most often weighed against, with where each one differs from it.
- 2.4GPA
Manychat
Free plan · from $169/yr
Instagram, WhatsApp and Messenger DM automation for creators and shops.
- Superchat also covers shared inbox, workflow automation and AI support agent.
- Manychat also covers marketing automation and chatbots.
- 2.4GPA
Wati
Free trial · from $59/mo
WhatsApp Business API inbox with broadcasts, chatbots and ad flows.
- Superchat has a free plan. Wati does not, though it has a free trial.
- Superchat also covers workflow automation, live chat and AI support agent.
- Wati also covers marketing automation and chatbots.
- 2.2GPA
SleekFlow
Free trial · from $49/mo
Shared inbox and AI agents for WhatsApp, social chats, SMS and email.
- Superchat has a free plan. SleekFlow does not, though it has a free trial.
- Superchat also covers workflow automation and live chat.
- SleekFlow also covers marketing automation.
- 2.6GPA
respond.io
Free trial · from $79/mo
Team inbox for WhatsApp, social chats, email and calls with AI agents.
- Superchat has a free plan. respond.io does not, though it has a free trial.
- Superchat also covers whatsApp messaging.
- 2.2GPA
Gallabox
Free trial · from $112/mo
WhatsApp, Instagram and web chat with AI agents for lead follow-up.
- Superchat has a free plan. Gallabox does not, though it has a free trial.
- Superchat also covers workflow automation and live chat.
- Gallabox also covers marketing automation and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Superchat free?
Superchat has a free plan. 1 WhatsApp number, 1 employee access and 30 active contacts a month, in the unified inbox.
How much does Superchat cost?
Superchat lists 5 plans. Free: €0.
What platforms does Superchat work on?
Superchat is available on Web, iOS and Android.
Does Superchat have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Superchat is listed for Web, iOS and Android.
Does Superchat have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Superchat is listed for Web, iOS and Android.
Is Superchat open source?
Superchat is not described as open source on its own site, as read on Nov 12, 2026.
What does Superchat integrate with?
Superchat's listing names Zapier, Make and HubSpot. A listing names up to eight integrations, so it may connect to more.
Who makes Superchat?
Superchat is made by SuperX GmbH.
What are the alternatives to Superchat?
The closest alternatives to Superchat in our directory are Manychat, Wati, SleekFlow, respond.io and Gallabox.
How does Superchat compare with other SMS and chat marketing tools?
Superchat's GPA of 2.0 is higher than 7 of the 31 other SMS and chat marketing tools we grade, and level with 10.
Is Superchat good value for money?
ToolGPA grades Superchat D for value for money. Its paid plans start at about $99.43 a month, against a middle price of $38.25 for the category: 17 of the 19 others that charge start lower.
Could I make my own version of Superchat?
To replace Superchat you would be making the WhatsApp Business API, which Meta opens only through approved partners.
Where this guide comes from
The prices, plans, platforms and features were read from Superchat’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Superchat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SuperX GmbH. Prices change, so check superchat.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Superchat, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/superchat
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Superchat: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/superchat
Know someone choosing between SMS and chat marketing tools?
Send them this guide: toolgpa.com/tools/superchat/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded SMS and chat marketing tools after Superchat, each with an Insider's Guide of its own.
- SMS & Chat Marketing Insider's GuideEvery one of the 32 SMS and chat marketing tools we grade, compared
- Chatfuel Insider's GuideAI chatbots for WhatsApp, Instagram and Facebook with a usage wallet2.6 GPA
- Interakt Insider's GuideWhatsApp and Instagram marketing, inbox and chatbots for Indian brands2.6 GPA
- AiSensy Insider's GuideWhatsApp API for broadcasts, retargeting and click-to-WhatsApp ads2.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Superchat’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Superchat is a trademark of its owner, and this guide is not made, paid for or approved by SuperX GmbH. Prices and plans change: check superchat.com before you buy.