1Password refund policy

1Password states a refund policy with no set window, and you cancel in your own settings.

Refund window: No set windowYourself, in settingsRead Oct 12, 2026 on support.1password.com

1Password refunds and cancellation

CGrade

Ordinary · checked Oct 12, 2026

1Password doesn't do refunds. Its policy says it can't give money back for past charges or for time left on your plan, and the terms leave any exception to its own discretion. What keeps this from a worse grade is the way out: you cancel yourself on the Billing page, keep what you paid for to the end of the period, and can still view and export everything afterwards. That's the ordinary deal, so it's a C.

Refund window: No set window
How you cancel: Yourself, in settings

Getting your money back: The refund policy says 1Password is unable to refund past charges or any time remaining on the account when you cancel, and that gift card purchases are final. Cancelling during the free trial means no charge. Its terms of service call all amounts paid non-refundable, and add that certain refund requests may be considered case by case and granted at the company's sole discretion.
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How to cancel 1Password: For a subscription started on 1Password.com, you sign in, open Billing and select Cancel subscription, at any time. A subscription started as an in-app purchase is managed with Apple or Google instead. If your last payment failed, the page says to contact support to cancel, and an account managed by a 1Password Business representative is referred to its account manager.
Sign in to your account on 1Password.com
Select Billing in the sidebar
Select Cancel subscription, scrolling down if the button is out of view, and follow the instructions on screen
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What you keep afterwards: The billing page says that after you cancel and the account is frozen you can still sign in to 1Password.com or the apps to view and export your data, as long as you do not delete the account. The subscription stays active until the end of the current billing period first. Its page on frozen accounts adds that you cannot add or edit items, invite people or fill items in the browser until you subscribe again.
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Renewals: The terms say a subscription renews automatically at the end of each billing cycle, monthly or yearly, unless you cancel it. They promise reasonable prior notice of a change in fees, but say nothing of a reminder before a renewal, and they make no exception to the no-refund rule for a renewal you did not want.
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In your favour

You cancel yourself on the Billing page, any time you like.
Cancel and you keep everything you paid for until the billing period runs out.
A frozen account still lets you sign in, look up your passwords and export the lot.
Cancel during the free trial and you're never charged.

Watch out for

No refunds: not for past charges, and not for the months left on a yearly plan.
The only exception is case by case and entirely up to 1Password, so don't count on it.
It renews by itself, and nothing in the terms promises a reminder first.
Bought it inside the iPhone or Android app? Then you cancel with Apple or Google, not on 1Password.com.

Getting help from 1Password

BGrade

Good · checked Oct 12, 2026

Everyone who pays can write to 1Password's support team, and its pricing pages say that team answers by email around the clock. That's better than most. There's a phone line too, but only on the Business plan and only on weekdays, and no page says how long a reply takes. The chat on the contact page is a bot. So it's a B, not an A.

Ways to get help

Live chat
The contact page offers a chatbot, available 24 hours a day. It is described as a virtual assistant, not a person, and the page does not say it passes you to one.
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Phone
Business plan customers can call the support team Monday to Friday, 9 AM to 5 PM Eastern time. The plan comparison marks phone support as not included in the Teams Starter Pack.
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Email
The business plan comparison lists support by email, 24 hours a day, on both the Teams Starter Pack and Business. The personal pricing page says the same of its plans.
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Contact form or ticket
The contact page has a form that goes to the support team. You give your name, the email on your account, your account type and the problem, and the page says an expert will be in touch.
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Account manager
Business organisations with 101 or more users get a dedicated Customer Success Manager and personalised training, according to the plan comparison.
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Help centre
The support site has written guides on every app, on billing and subscriptions, on families and on running 1Password in a business. It is open to everyone.
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Community or forum
The 1Password Community is a public forum where, the site says, you can get help from the 1Password support team and from other members.
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When people answer: The plan comparison says support by email, forum and social media is available 24 hours a day, every day. Phone support, on the Business plan, runs Monday to Friday, 9 AM to 5 PM Eastern time.
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How fast it says it replies: Its pages do not say.
What depends on your plan: Every business plan gets support by email, forum and social media and the help library. Phone support is included in Business and not in the Teams Starter Pack. A dedicated Customer Success Manager and personalised training are for Business organisations with 101 or more users, and quarterly and annual business reviews are for enterprise customers.
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In your favour

Email support is stated as 24 hours a day, every day, on every plan.
Business customers get a phone line on weekdays, 9 to 5 Eastern.
The help site is large and covers billing, every app and the admin side.
There's a public forum where 1Password says its own support team answers.

Watch out for

No reply time is promised anywhere, only that someone will be in touch.
The chat on the contact page is a chatbot, not a person.
Phone support is listed for Business only, so the personal plans and the Teams Starter Pack write in.
A dedicated success manager only arrives once a Business account passes 100 users.

What these two grades rest on. Read on 12 October 2026: 1Password's terms of service, its refund policy, its help pages on managing a subscription, subscription billing, frozen accounts and deleting an account, its contact page and its personal and business pricing pages. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

1Password refund and cancellation questions

Does 1Password give refunds?

The refund policy says 1Password is unable to refund past charges or any time remaining on the account when you cancel, and that gift card purchases are final. Cancelling during the free trial means no charge. Its terms of service call all amounts paid non-refundable, and add that certain refund requests may be considered case by case and granted at the company's sole discretion. This is 1Password's own policy, as read on Oct 12, 2026.

How do I cancel 1Password?

For a subscription started on 1Password.com, you sign in, open Billing and select Cancel subscription, at any time. A subscription started as an in-app purchase is managed with Apple or Google instead. If your last payment failed, the page says to contact support to cancel, and an account managed by a 1Password Business representative is referred to its account manager. The steps its help page gives: 1. Sign in to your account on 1Password.com. 2. Select Billing in the sidebar. 3. Select Cancel subscription, scrolling down if the button is out of view, and follow the instructions on screen.

What happens to my data if I cancel 1Password?

The billing page says that after you cancel and the account is frozen you can still sign in to 1Password.com or the apps to view and export your data, as long as you do not delete the account. The subscription stays active until the end of the current billing period first. Its page on frozen accounts adds that you cannot add or edit items, invite people or fill items in the browser until you subscribe again.

How do I contact 1Password support?

1Password's pages list these ways to get help: live chat, phone, email, contact form or ticket, account manager, help centre and community or forum. The plan comparison says support by email, forum and social media is available 24 hours a day, every day. Phone support, on the Business plan, runs Monday to Friday, 9 AM to 5 PM Eastern time.

Does 1Password renew automatically?

The terms say a subscription renews automatically at the end of each billing cycle, monthly or yearly, unless you cancel it. They promise reasonable prior notice of a change in fees, but say nothing of a reminder before a renewal, and they make no exception to the no-refund rule for a renewal you did not want.

Can I try 1Password before paying?

Yes. 14-day free trial on any plan. Trying first is the surest way to avoid needing a refund.

Before paying for a year, check what 1Password costs month to month on its pricing page. We read these policies; we haven’t asked 1Password for a refund or contacted its support.

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