The Assembled Insider’s Guide
Everything we know about Assembled in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Assembled
The Insider’s Guide
Forecasting and scheduling for customer support teams, human and AI
Every plan, grade, refund rule and rival among shift scheduling apps, read from Assembled’s own pages.
Made by Assembled · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Assembled’s own pages, its app-store listings and our grades. Every fact in it is on Assembled’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 4 of the 49 other shift scheduling apps we grade
Assembled is workforce management software for customer support teams. It forecasts contact volume, builds agent schedules, manages time off and tracks real-time adherence. The same vendor sells AI agents and an AI copilot for support, and each product can be bought separately.
To get you started, here are 8 things to know about Assembled, taken from its own pages and our grades.
It needs a platform fee quote, integrations and an onboarding process.
- 1
Best for customer support and contact-center teams
Assembled does forecasting and scheduling for support teams, and plans for AI agents too.
- 2
Paid plans start at $25 a month for each person
As its pricing page puts it: $25 per agent / month, plus a platform fee.
- 3
It runs on Web
Web.
- 4
Forecasting
Machine-learning forecasts for each support channel, with N-week, seasonal and Prophet options or an uploaded forecast.
- 5
Schedule building
Recurring templates on every plan; AI-powered schedule generation and shift swaps start on Pro.
- 6
Real-time management
Adherence monitoring and intraday adjustments, with live and historical staffing analytics.
- 7
A 1.8 GPA, above 4 of 49
That is against the other shift scheduling apps we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
The plain part of Assembled you could make: time off and reports. What surrounds it you could not. The 5 things listed below take a company, not a weekend.
Assembled at a glance
- Pricing
- Paid, from $25 per agent / month, plus a platform fee
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Assembled
- Category
- Shift Scheduling
- Our grade
- 1.8 GPA, weak
The report card
Best for customer support and contact-center teams
Assembled does forecasting and scheduling for support teams, and plans for AI agents too. The useful parts (AI scheduling, automated time off, swaps) start on a $45 per agent plan, plus a platform fee the page doesn't state.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Core is $25 per agent a month, but AI scheduling, ML forecasting and shift swaps start on Pro at $45, plus a platform fee that is not stated. That is above the category's dearer quarter of $37.50. |
| Free plan and trial | F | Nothing free is listed: no free plan and no trial on the pages we read. |
| Features | B | Forecasting, scheduling, real-time adherence, automated time off and planning for human and AI agents. It covers the job for support teams. |
| Ease of use | C | No store rating on record. It needs a platform fee quote, integrations and an onboarding process. |
| Platforms and integrations | B | Web, with integrations such as Amazon Connect, Dixa, evaluagent, Slack and Confluence, plus API access on Enterprise. No desktop app on the listing. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Assembled is for
- Fits if you run a support team and want forecasts and schedules from one tool
- Works for teams planning staffing across human and AI agents
Who it is not for
- Pricey if you want AI scheduling or swaps, which start on Pro at $45 per agent
- Skip it if you roster restaurants or shops, as it's for contact centers
- Watch out: a platform fee is added and its amount is not shown
- Watch out: AI Agents ($0.65 per conversation) and AI Copilot ($35 a month) are sold separately
Good to know
Good for
- Customer support teams planning staffing around ticket and call volume
- Teams that run a helpdesk or contact-center platform and want forecasts from its data
- Support operations outsourcing to several BPO vendors
Worth knowing
- Workforce management is priced per agent plus a platform fee that the page does not state; a quote is needed.
- The page does not say whether the per-agent prices are billed monthly or annually.
- AI Agents start at $0.65 per conversation and AI Copilot at $35 per month, both sold separately.
- Built for support and contact-center teams, not hourly retail or restaurant rostering.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$25
A month to start, for each person
Assembled is a paid product, starting at $25 per agent / month, plus a platform fee.
Nothing free is listed: no free plan and no trial on the pages we read.
WFM Core
$25
per agent / month, plus a platform fee
Essential scheduling, time tracking, real-time adherence monitoring and staffing analytics.
WFM Pro
$45
per agent / month, plus a platform fee
Adds AI schedule generation, ML forecasting, event optimizations, automated time off, shift swaps and QA reporting.
WFM Enterprise
$75
per agent / month, plus a platform fee
Everything in Pro plus custom API integrations, white-glove onboarding, an account manager and a shared Slack channel.
Read from assembled.com on Nov 13, 2026.
Ways to pay less
Nonprofit
Flexible pricing for non-profits
The pricing FAQ says non-profits can get flexible pricing and should contact the team; no figure is given.
Stated on assembled.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Forecasting and scheduling for customer support teams, human and AI. Here is what it does, as its own site describes it, and what it covers: public API, AI features, reports, shift scheduling, time off.
Forecasting, scheduling, real-time adherence, automated time off and planning for human and AI agents.
- Forecasting
- Machine-learning forecasts for each support channel, with N-week, seasonal and Prophet options or an uploaded forecast.
- Schedule building
- Recurring templates on every plan; AI-powered schedule generation and shift swaps start on Pro.
- Real-time management
- Adherence monitoring and intraday adjustments, with live and historical staffing analytics.
- Automated time off
- Pro and above approve or deny time-off requests against staffing needs and SLA thresholds.
- Human and AI planning
- Workforce plans can cover both human agents and the vendor's AI agents, which are sold as a separate product.
Where it runs
- Web
What it works with
- Amazon Connect
- Confluence
- Dixa
- evaluagent
- Slack
Assembled is made by Assembled.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
4/49
Other shift scheduling apps it is graded above
Assembled's GPA of 1.8 is higher than 4 of the 49 other shift scheduling apps we grade, and level with 12.
It stands best on features (B, above 23 of 49) and worst on free plan and trial (F, above 0).
Its paid plans start at $25 a month for each person, against a middle price of $16.76 for the category: 18 of the 28 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 50 shift scheduling apps we grade, cut by the letter each got. Assembled’s own letter is outlined.
- DValue for moneyAbove 0 of 49
- FFree plan and trialAbove 0 of 49
- BFeaturesAbove 23 of 49
- CEase of useAbove 0 of 49
- BPlatforms and integrationsAbove 16 of 49
Price against what you get
Each dot is one of 29 shift scheduling apps. Further left costs less; higher up scores better on features, ease of use and platforms. Assembled is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of Assembled you could make: time off and reports. What surrounds it you could not. The 5 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 33 of the 49 other shift scheduling apps grade higher. It costs $300 a year.
What you could make
- Time off and reports: an app builder makes these well.
What you could not
- A rota the whole staff sees on their phones, with swaps and alerts.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Amazon Connect, Confluence and Dixa among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Assembled’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Verint Workforce Management, Legion, Quinyx and Workforce.com
The 4 tools Assembled is most often weighed against, with where each one differs from it.
- 1.8GPA
Verint Workforce Management
Paid
Contact center forecasting, scheduling and intraday management.
- Verint Workforce Management also covers auto-scheduling.
- 1.8GPA
Legion
Paid
Enterprise workforce management with AI schedule optimization.
- Legion also covers time clock.
- 1.6GPA
Quinyx
Paid
Enterprise workforce management with forecasting and scheduling.
- Quinyx also covers time clock.
- 1.8GPA
Workforce.com
Paid
Scheduling, HR and payroll for hourly, shift-based teams.
- Assembled also covers reports.
- Workforce.com also covers payroll, time clock, applicant tracking and employee records.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Assembled free?
No. Assembled is a paid product, starting at $25 per agent / month, plus a platform fee.
How much does Assembled cost?
Assembled lists 3 plans. WFM Core: $25 per agent / month, plus a platform fee.
What platforms does Assembled work on?
Assembled is available on Web.
Does Assembled offer any discounts?
Assembled publicly lists the following: Flexible pricing for non-profits.
Does Assembled have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Assembled is listed for Web.
Does Assembled have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Assembled is listed for Web.
Is Assembled open source?
Assembled is not described as open source on its own site, as read on Nov 13, 2026.
Does Assembled have an API?
Yes. Assembled offers a public API, according to its own site.
What does Assembled integrate with?
Assembled's listing names Amazon Connect, Confluence, Dixa, evaluagent and Slack.
Who makes Assembled?
Assembled is made by a company of the same name.
What are the alternatives to Assembled?
The closest alternatives to Assembled in our directory are Verint Workforce Management, Legion, Quinyx and Workforce.com.
How does Assembled compare with other shift scheduling apps?
Assembled's GPA of 1.8 is higher than 4 of the 49 other shift scheduling apps we grade, and level with 12.
Is Assembled good value for money?
ToolGPA grades Assembled D for value for money. Its paid plans start at $25 a month for each person, against a middle price of $16.76 for the category: 18 of the 28 others that charge start lower.
Could I make my own version of Assembled?
The plain part of Assembled you could make: time off and reports. What surrounds it you could not.
Where this guide comes from
The prices, plans, platforms and features were read from Assembled’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Assembled's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Assembled. Prices change, so check assembled.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Assembled, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/assembled
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Assembled: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/assembled
Know someone choosing between shift scheduling apps?
Send them this guide: toolgpa.com/tools/assembled/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded shift scheduling apps after Assembled, each with an Insider's Guide of its own.
- Shift Scheduling Insider's GuideEvery one of the 50 shift scheduling apps we grade, compared
- Connecteam Insider's GuideEmployee app for shifts, time clock, chat and HR, free up to 10 users3.2 GPA
- Homebase Insider's GuideSmall-business scheduling, time clock and payroll, priced per location3.2 GPA
- 7shifts Insider's GuideRestaurant scheduling, time clock, tips and payroll, per location3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Assembled’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Assembled is a trademark of its owner, and this guide is not made, paid for or approved by Assembled. Prices and plans change: check assembled.com before you buy.