Calendly refund policy
Calendly states a refund policy with no set window, and you cancel in your own settings.
Calendly refunds and cancellation
Ordinary · checked Oct 12, 2026
Calendly's terms say every fee is non-refundable, and cancelling gets you no credit for unused time. The exit itself is fine: you switch to the Free plan in Billing, keep what you paid for until the cycle ends, and your account lives on. That's the standard deal, so a C. One line in the terms deserves a look, though: a renewal can come with a price rise of inflation plus 3%.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The Customer Terms say all fees are non-cancellable and non-refundable, and that on cancellation or termination you are not entitled to any refunds or credits. The one exception is a pro-rated refund of unused fees if Calendly cannot correct a material fault in the service within 30 days of written notice. A help page sends refund questions to the billing team through support, without promising one.
Stated on calendly.com- How to cancel Calendly
An owner or admin goes to Settings, then Billing, selects Change plan and switches to the Free plan, which is how a paid plan is cancelled. The downgrade starts at the end of the billing period and can be undone from a banner on the Billing page until then. Customers billed by invoice or on Enterprise must give 30 days' written notice before the term ends, under the Customer Terms.
- Go to Settings, then Billing
- Select Change plan, then Upgrade / Downgrade
- Choose the Free plan to cancel the paid one
- What you keep afterwards
You keep the paid plan's features until the billing cycle ends, then move to the Free plan: you are not billed again, can still schedule meetings, and can reverse the change. Deleting the account is a separate step under Settings and Profile, and permanently removes the account and all its data.
Stated on calendly.com- Renewals
The Customer Terms say the service renews automatically for a term equal to the last one, charged to the payment method on file at the fees then applicable. They add that each renewal may include a price increase of the Consumer Price Index plus 3%, unless Calendly notifies you of a different rate before it starts. No reminder before a renewal is mentioned.
Stated on calendly.com
In your favour
- You cancel yourself: Settings, Billing, switch to the Free plan.
- You keep the paid features until the billing cycle ends.
- The account stays on the Free plan afterwards, and you can reverse the downgrade if you change your mind.
Watch out for
- All fees are non-refundable, and the terms say cancelling earns no refund or credit.
- The terms allow a price rise of inflation plus 3% at each renewal unless Calendly tells you otherwise.
- It renews by itself, and no reminder is promised.
- On Enterprise or invoice billing you have to give 30 days' written notice before the term ends.
Getting help from Calendly
Excellent · checked Oct 12, 2026
On paper this is about as good as support gets. Every paid plan can chat with a real agent at any hour, email is open to everyone including free users, and Calendly puts numbers on it: most chats sorted in minutes, emails generally answered within 24 hours. There's a phone line too, but only on Enterprise. Live help on every paid plan, with hours and a reply time in writing, is an A.
Ways to get help
Live chat
Chat opens with an assistant that answers common questions and can connect you to the support team. Live chat with an agent is available on Standard, Teams and Enterprise, at any hour, and not on Free.
Stated on calendly.comPhone
Owners and admins on the Enterprise plan can call the support team Monday to Friday, 9am to 5pm EST.
Stated on calendly.comEmail
The pricing comparison lists 24/7 email support on every plan, Free included.
Stated on calendly.comContact form or ticket
A ticket form on the contact page takes your email, a subject, a description and an issue type, and the team follows up by email.
Stated on calendly.comAccount manager
Enterprise includes dedicated account support, described as a dedicated team for ongoing account guidance, and guided onboarding and implementation.
Stated on calendly.comHelp centre
The Help Center has articles on accounts, billing, integrations, scheduling and admin tools, open to everyone.
Stated on calendly.comCommunity or forum
The Calendly Community is a public forum for asking other users. The pricing comparison lists access to it on every plan.
Stated on community.calendly.com
- When people answer
The contact page says support is available 24/7 through chat and email. Phone support, for Enterprise owners and admins, runs Monday to Friday, 9am to 5pm EST.
Stated on calendly.com- How fast it says it replies
The contact page says chats resolve most issues in a few minutes and that email requests are generally answered within 24 hours. It does not tie either figure to a plan.
Stated on calendly.com- What depends on your plan
Free gets email support, the Help Center and the Community. Live chat with an agent starts at Standard and is included in Teams and Enterprise. Phone support, dedicated account support and guided onboarding are Enterprise only.
Stated on calendly.com
In your favour
- Live chat with an agent, at any hour, on every paid plan.
- Email support is open to everyone, free users included.
- It states a reply time: emails generally answered within 24 hours.
- The Help Center walks through cancelling and deleting your account step by step.
Watch out for
- Chat starts with an assistant, and it decides whether to connect you to a person.
- Free users get the assistant and email, not a live agent.
- Phone support is Enterprise only, weekdays 9 to 5 Eastern, and only for owners and admins.
- The 24-hour email reply is described as what generally happens, not as a guarantee.
What these two grades rest on. Read on 12 October 2026: Calendly's Customer Terms and Conditions, its help articles on billing, changing a plan, deleting an account and contacting support, and the support comparison on its pricing page. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Calendly refund and cancellation questions
Does Calendly give refunds?
The Customer Terms say all fees are non-cancellable and non-refundable, and that on cancellation or termination you are not entitled to any refunds or credits. The one exception is a pro-rated refund of unused fees if Calendly cannot correct a material fault in the service within 30 days of written notice. A help page sends refund questions to the billing team through support, without promising one. This is Calendly's own policy, as read on Oct 12, 2026.
How do I cancel Calendly?
An owner or admin goes to Settings, then Billing, selects Change plan and switches to the Free plan, which is how a paid plan is cancelled. The downgrade starts at the end of the billing period and can be undone from a banner on the Billing page until then. Customers billed by invoice or on Enterprise must give 30 days' written notice before the term ends, under the Customer Terms. The steps its help page gives: 1. Go to Settings, then Billing. 2. Select Change plan, then Upgrade / Downgrade. 3. Choose the Free plan to cancel the paid one.
What happens to my data if I cancel Calendly?
You keep the paid plan's features until the billing cycle ends, then move to the Free plan: you are not billed again, can still schedule meetings, and can reverse the change. Deleting the account is a separate step under Settings and Profile, and permanently removes the account and all its data.
How do I contact Calendly support?
Calendly's pages list these ways to get help: live chat, phone, email, contact form or ticket, account manager, help centre and community or forum. The contact page says support is available 24/7 through chat and email. Phone support, for Enterprise owners and admins, runs Monday to Friday, 9am to 5pm EST. The contact page says chats resolve most issues in a few minutes and that email requests are generally answered within 24 hours. It does not tie either figure to a plan.
Does Calendly renew automatically?
The Customer Terms say the service renews automatically for a term equal to the last one, charged to the payment method on file at the fees then applicable. They add that each renewal may include a price increase of the Consumer Price Index plus 3%, unless Calendly notifies you of a different rate before it starts. No reminder before a renewal is mentioned.
Can I try Calendly before paying?
Yes. Two-week free trial of Teams Plus for new users; the account then moves to the Free plan. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Calendly costs month to month on its pricing page. We read these policies; we haven’t asked Calendly for a refund or contacted its support.
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