ClickUp refund policy
ClickUp's longest stated refund window is 30 days.
ClickUp refunds and cancellation
Ordinary · checked Oct 12, 2026
ClickUp will refund a first purchase in full if you ask within 30 days, which on its own would earn a B. Then the terms take some of it back. Renewals aren't covered, and on a yearly plan you must give 30 days' notice before the renewal date or you're in for another twelve months. Good on the way in, sticky a year later, so it's a C.
- Refund window
- 30 days
- How you cancel
- See below
- Getting your money back
The terms give first-time purchases a satisfaction guarantee: contact ClickUp within 30 days for a full refund. An upgrade is covered for its first 30 days, by moving back to the old plan and refunding the difference. It does not cover purchases made through a sales representative or reseller, renewals or expansions, or a purchase made after a pilot or trial. Other fees are non-refundable except as the law requires.
Stated on clickup.com- How to cancel ClickUp
The pricing page's FAQ says you can cancel at any time and the plan lasts to the end of the billing cycle unless you choose to downgrade immediately. The terms add a condition for annual plans: notice of a cancellation or downgrade, including a cut in user count, must be given at least thirty days before the renewal date. Neither page says where in the product this is done.
Stated on clickup.com- What you keep afterwards
The pricing page's FAQ says the current plan lasts until the end of the billing cycle after you cancel, unless you choose to downgrade immediately. The terms say a free account with no activity for sixty days may be suspended or terminated. The pages read do not say how long data is kept or how it can be exported.
Stated on clickup.com- Renewals
Accounts renew automatically by default. On an annual plan, a cancellation or downgrade needs at least thirty days' notice before the renewal date, or the plan renews for another twelve months. The satisfaction guarantee does not apply to renewals. A change in fees is announced by email at least thirty days before the renewal date; no other reminder is mentioned.
Stated on clickup.com
In your favour
- A first purchase is refunded in full if you ask within 30 days, for any reason.
- Upgrade and regret it? Within 30 days you're moved back and refunded the difference.
- The pricing page says you can cancel at any time and keep the plan to the end of the billing cycle.
- A price rise comes with at least 30 days' email notice before your renewal date.
Watch out for
- On a yearly plan, give notice at least 30 days before the renewal date or it renews for twelve more months.
- The guarantee doesn't cover renewals, expansions of what you already bought, or a plan bought through a ClickUp salesperson.
- Did a trial or a pilot first? The terms say the guarantee doesn't apply.
- You have to contact ClickUp to get the refund. It isn't described as a button in the settings.
Getting help from ClickUp
Good · checked Oct 12, 2026
The pricing page lists 24/7 support on every plan, the free one included, and live chat support on every paid plan. That's more than most put in writing, so it's a B. We've stopped short of an A because the help centre and the contact page turned our reader away, so we couldn't see whether a person answers that chat or how you reach it.
Ways to get help
Live chat
The pricing page's plan comparison lists Live Chat Support on every paid plan and not on Free Forever. It does not say whether a person or an assistant answers first.
Stated on clickup.comAccount manager
The Enterprise plan lists a Customer Success Manager and live onboarding training.
Stated on clickup.comHelp centre
A help centre of support docs, which the pricing page's FAQ links to for more detail.
Stated on clickup.com
Not listed on ClickUp’s pages: phone, email, contact form or ticket.
- When people answer
The pricing page lists 24/7 Support as a feature of every plan, Free Forever included.
Stated on clickup.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
24/7 Support is listed on every plan. Live Chat Support is listed on every paid plan but not on Free Forever. Priority Support starts at the Enterprise plan, which also lists a Customer Success Manager and live onboarding training.
Stated on clickup.com
In your favour
- 24/7 support is listed on every plan, including Free Forever.
- Every paid plan is listed with live chat support.
- Enterprise adds priority support, a Customer Success Manager and live onboarding training.
Watch out for
- Free Forever isn't listed with live chat.
- The page doesn't say how fast anyone replies, or whether a person or an assistant answers the chat first.
- Priority support starts at Enterprise. The cheaper paid plans don't get it.
What these two grades rest on. Read on 12 October 2026: ClickUp's terms of service and its pricing page, with the plan comparison and the FAQ. Its help centre and contact page turned our reader away, so nothing here rests on them, including where in the product a plan is cancelled. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
ClickUp refund and cancellation questions
Does ClickUp give refunds?
The terms give first-time purchases a satisfaction guarantee: contact ClickUp within 30 days for a full refund. An upgrade is covered for its first 30 days, by moving back to the old plan and refunding the difference. It does not cover purchases made through a sales representative or reseller, renewals or expansions, or a purchase made after a pilot or trial. Other fees are non-refundable except as the law requires. This is ClickUp's own policy, as read on Oct 12, 2026.
How do I cancel ClickUp?
The pricing page's FAQ says you can cancel at any time and the plan lasts to the end of the billing cycle unless you choose to downgrade immediately. The terms add a condition for annual plans: notice of a cancellation or downgrade, including a cut in user count, must be given at least thirty days before the renewal date. Neither page says where in the product this is done.
What happens to my data if I cancel ClickUp?
The pricing page's FAQ says the current plan lasts until the end of the billing cycle after you cancel, unless you choose to downgrade immediately. The terms say a free account with no activity for sixty days may be suspended or terminated. The pages read do not say how long data is kept or how it can be exported.
How do I contact ClickUp support?
ClickUp's pages list these ways to get help: live chat, account manager and help centre. The pricing page lists 24/7 Support as a feature of every plan, Free Forever included. No phone, email or contact form or ticket was listed, as read on Oct 12, 2026.
Does ClickUp renew automatically?
Accounts renew automatically by default. On an annual plan, a cancellation or downgrade needs at least thirty days' notice before the renewal date, or the plan renews for another twelve months. The satisfaction guarantee does not apply to renewals. A change in fees is announced by email at least thirty days before the renewal date; no other reminder is mentioned.
Before paying for a year, check what ClickUp costs month to month on its pricing page. We read these policies; we haven’t asked ClickUp for a refund or contacted its support.
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