The Customer Lobby Insider’s Guide
Everything we know about Customer Lobby in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Customer Lobby
The Insider’s Guide
Review requests and customer marketing for home service businesses
Every plan, grade, refund rule and rival among customer review tools, read from Customer Lobby’s own pages.
Made by Customer Lobby · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Customer Lobby’s own pages, its app-store listings and our grades. Every fact in it is on Customer Lobby’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 1 of the 63 other customer review tools we grade
Customer Lobby started in 2008 as a review service and now sells customer retention marketing to HVAC, plumbing, electrical, carpet cleaning, auto and home improvement companies. It syncs with an invoicing system, requests reviews after each job and sends personalized emails, postcards and texts.
To get you started, here are 8 things to know about Customer Lobby, taken from its own pages and our grades.
It's built for service businesses such as HVAC and plumbing, not online stores.
- 1
Best for service businesses wanting reviews and marketing
Customer Lobby requests reviews after each job and syncs with your invoicing system.
- 2
Paid plans start at $299 a month
As its pricing page puts it: $299 per month, plus $199 activation.
- 3
It runs on Web
Web.
- 4
Review requests after every job
Follows each transaction with a review request aimed at Google, Facebook and other chosen sites.
- 5
Technician mobile app
Lets techs ask for a review in the customer's home on the spot.
- 6
Customer marketing
Uses each customer's history to send personalized emails, postcards and texts.
- 7
A 1.6 GPA, above 1 of 63
That is against the other customer review tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Customer Lobby you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one.
Customer Lobby at a glance
- Pricing
- Paid, from $299 per month, plus $199 activation
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Customer Lobby, since 2008
- Category
- Customer Review Tools
- Our grade
- 1.6 GPA, weak
The report card
Best for service businesses wanting reviews and marketing
Customer Lobby requests reviews after each job and syncs with your invoicing system. Its plans center on marketing to past customers, from $299 a month plus a $199 activation fee. It's built for service businesses such as HVAC and plumbing, not online stores.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Reviews is $299 a month plus $199 activation, and Essentials is $499. The category's dearest tenth starts at $250. |
| Free plan and trial | F | No free plan or trial is on record for this listing. |
| Features | C | Review requests after every job, a technician app, customer marketing, invoice sync and spend tracking. The marketing is most of what the price buys. |
| Ease of use | C | No rating on record, and it syncs with your invoice system before it works. |
| Platforms and integrations | B | Web, a technician mobile app and Google and Facebook review links. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Customer Lobby is for
- Fits if you run HVAC, plumbing, electrical or a similar service business
- Works for companies that want review requests tied to each invoice
Who it is not for
- Pricey if you only want reviews: $299 a month plus a $199 activation fee
- Watch out: each plan has a $199 one-time activation fee
- Skip it if you sell online, because it's built for service businesses, not online stores or healthcare
- Watch out: a page also lists Pro Marketing from $299, with exact pricing set in a demo
Good to know
Good for
- HVAC, plumbing and electrical companies that want repeat business and reviews together
- Service businesses that prefer a managed program with a dedicated success manager
Worth knowing
- Pricing is high for a reviews tool because the plans center on marketing to past customers.
- Each plan has a $199 one-time activation fee.
- A page also lists a Pro Marketing price starting at $299 with exact pricing set in a demo.
- Built for service businesses, not online stores or healthcare.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$299
A month to start
Customer Lobby is a paid product, starting at $299 per month, plus $199 activation.
No free plan or trial is on record for this listing.
Reviews
$299
per month, plus $199 one-time activation
Unlimited review requests synced with your invoice system.
Essentials
$499
per month, plus $199 one-time activation
Review requests plus marketing to up to 230 customers a month with emails and postcards.
Pro
$999
per month, plus $199 one-time activation
Targets up to 510 customers a month and includes 500 promotional texts a month.
Master
$1,999
per month, plus $199 one-time activation
Targets up to 1,200 customers a month and includes 1,000 promotional texts a month.
Read from customerlobby.com on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Review requests and customer marketing for home service businesses. Here is what it does, as its own site describes it, and what it covers: email campaigns, sMS marketing, dashboards, review collection.
Review requests after every job, a technician app, customer marketing, invoice sync and spend tracking.
- Review requests after every job
- Follows each transaction with a review request aimed at Google, Facebook and other chosen sites.
- Technician mobile app
- Lets techs ask for a review in the customer's home on the spot.
- Customer marketing
- Uses each customer's history to send personalized emails, postcards and texts.
- Invoice system sync
- Says it connects to more than 150 invoicing systems to choose which customers to contact.
- Spend tracking
- Ties marketing spend back to sold jobs in a dashboard.
Where it runs
- Web
What it works with
Customer Lobby is made by Customer Lobby, and has been around since 2008.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
1/63
Other customer review tools it is graded above
Customer Lobby's GPA of 1.6 is higher than 1 of the 63 other customer review tools we grade, and level with 6.
It stands best on platforms and integrations (B, above 12 of 63) and worst on free plan and trial (F, above 0).
Its paid plans start at $299 a month, against a middle price of $29 for the category: 47 of the 50 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less.
Each grade against the category
Every bar is all 64 customer review tools we grade, cut by the letter each got. Customer Lobby’s own letter is outlined.
- DValue for moneyAbove 0 of 63
- FFree plan and trialAbove 0 of 63
- CFeaturesAbove 0 of 63
- CEase of useAbove 0 of 63
- BPlatforms and integrationsAbove 12 of 63
Price against what you get
Each dot is one of 51 customer review tools. Further left costs less; higher up scores better on features, ease of use and platforms. Customer Lobby is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Customer Lobby you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 56 of the 63 other customer review tools grade higher. It costs $3,588 a year.
What you could make
- Review collection: an app builder makes this well.
What you could not
- Newsletters sent to thousands of people that still reach the inbox.
- Texts to thousands of numbers, registered with the carriers.
- Connections that pull numbers from dozens of other services.
What this rests on. Customer Lobby’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
NiceJob, Birdeye, Podium, GatherUp and Broadly
The 5 tools Customer Lobby is most often weighed against, with where each one differs from it.
- 2.4GPA
NiceJob
Free trial · from $95/mo
Review requests and referrals for local service businesses.
- Customer Lobby also covers sMS marketing and dashboards.
- NiceJob also covers surveys.
- 2.0GPA
Birdeye
Paid
Review management and AI agents for multi-location local businesses.
- Only Birdeye lists iOS and Android apps.
- Customer Lobby also covers email campaigns, sMS marketing and dashboards.
- Birdeye also covers AI agents, surveys, reports and chatbots.
- 2.0GPA
Podium
From $399/mo
Google review requests by text, plus a lead inbox for local businesses.
- Only Podium lists iOS and Android apps.
- Only Podium lists a browser extension.
- Customer Lobby also covers email campaigns and dashboards.
- 2.4GPA
GatherUp
Free trial · from $99/mo
Review requests, NPS surveys and review monitoring per location.
- Customer Lobby also covers email campaigns, sMS marketing and dashboards.
- GatherUp also covers surveys and reports.
- 1.6GPA
Broadly
From $79/mo
Google reviews, AI receptionist and listings for local service firms.
- Only Broadly lists iOS and Android apps.
- Customer Lobby also covers email campaigns and dashboards.
- Broadly also covers AI agents, business texting and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Customer Lobby free?
No. Customer Lobby is a paid product, starting at $299 per month, plus $199 activation.
How much does Customer Lobby cost?
Customer Lobby lists 4 plans. Reviews: $299 per month, plus $199 one-time activation.
What platforms does Customer Lobby work on?
Customer Lobby is available on Web.
Does Customer Lobby have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Customer Lobby is listed for Web.
Does Customer Lobby have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Customer Lobby is listed for Web.
Is Customer Lobby open source?
Customer Lobby is not described as open source on its own site, as read on Nov 13, 2026.
What does Customer Lobby integrate with?
Customer Lobby's listing names Google and Facebook. A listing names up to eight integrations, so it may connect to more.
Who makes Customer Lobby?
Customer Lobby is made by a company of the same name. It dates from 2008.
What are the alternatives to Customer Lobby?
The closest alternatives to Customer Lobby in our directory are NiceJob, Birdeye, Podium, GatherUp and Broadly.
How does Customer Lobby compare with other customer review tools?
Customer Lobby's GPA of 1.6 is higher than 1 of the 63 other customer review tools we grade, and level with 6.
Is Customer Lobby good value for money?
ToolGPA grades Customer Lobby D for value for money. Its paid plans start at $299 a month, against a middle price of $29 for the category: 47 of the 50 others that charge start lower.
Could I make my own version of Customer Lobby?
To replace Customer Lobby you would be making newsletters sent to thousands of people that still reach the inbox.
Where this guide comes from
The prices, plans, platforms and features were read from Customer Lobby’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Customer Lobby's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Customer Lobby. Prices change, so check customerlobby.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Customer Lobby, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/customer-lobby
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Customer Lobby: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/customer-lobby
Know someone choosing between customer review tools?
Send them this guide: toolgpa.com/tools/customer-lobby/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded customer review tools after Customer Lobby, each with an Insider's Guide of its own.
- Customer Review Tools Insider's GuideEvery one of the 64 customer review tools we grade, compared
- Judge.me Insider's GuideProduct reviews for Shopify stores with a free plan and one paid tier3.0 GPA
- Rivyo Insider's GuideProduct reviews, loyalty points and referrals for Shopify stores3.0 GPA
- Common Ninja Insider's GuideNo-code embeddable widgets, including review and testimonial walls2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Customer Lobby’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Customer Lobby is a trademark of its owner, and this guide is not made, paid for or approved by Customer Lobby. Prices and plans change: check customerlobby.com before you buy.