Evernote refund policy
Evernote's longest stated refund window is 60 days, and you cancel in your own settings.
Evernote refunds and cancellation
Excellent · checked Oct 12, 2026
Evernote puts real numbers on it. Ask within 60 days of a yearly payment, or 20 days of a monthly one, and its refund policy says you get your money back. You cancel yourself under Billing, and your notes stay put afterwards on the free plan, where you can still read and export them. Sixty days is generous, and that's what an A is for. Just don't miss the window, because after it there's nothing.
- Refund window
- 60 days
- How you cancel
- Yourself, in settings
- Getting your money back
The refund policy says Evernote will process a refund on a Starter or Advanced subscription if the request arrives within 20 days of a monthly payment or 60 days of an annual one, and the same for Enterprise. After that there are no prorated refunds or credits. Its refund guide says you ask through a refund option under Billing, where that has reached your account, or through the contact form.
Stated on help.evernote.com- How to cancel Evernote
For a plan paid by card, PayPal or SEPA, you cancel in Account Settings on Evernote Web, under Billing, and get a confirmation email. A subscription bought through Apple or Google Play is cancelled with that store, and the refund policy says Evernote may be unable to refund store payments. Enterprise subscriptions have their own article on cancelling.
- Log in to your Account Settings on Evernote Web
- Select Billing in the left-hand menu
- Next to Your plan, select Manage
- At the bottom of the page, select Cancel plan
- Scroll to the bottom and click Cancel and lose all benefits
- If more than one device is connected, disconnect all but one, then click Disconnect and cancel plan
- What you keep afterwards
The account reverts to the Free plan at the end of the billing cycle. The help page says no notes or data are lost: you can still view, edit, export and delete existing notes and notebooks. On Free you cannot create new notes while the account holds more than 50 notes or more than one notebook, and you can use Evernote on one device at a time.
Stated on help.evernote.com- Renewals
The Commercial Terms say a monthly or annual subscription renews automatically, charged on or near the same calendar day, until you cancel. They promise advance notice of a price change but no reminder before an ordinary renewal, and a help article suggests setting your own. The refund policy counts its 20 and 60 days from the date of the payment and does not set renewals apart.
Stated on evernote.com
In your favour
- Sixty days to ask for your money back on a yearly plan, and twenty on a monthly one.
- You cancel yourself under Billing, and an email confirms it.
- Nothing is deleted when you leave. Your notes stay, and you can still read, edit and export them.
- The refund window is counted from each payment, and the policy doesn't carve out renewals.
Watch out for
- Miss the 20 or 60 days and that's it: no partial refunds for the time left.
- Paid through Apple or Google Play? Evernote says it may not be able to refund you, so you go to the store.
- Back on Free with more than 50 notes, you can't add new ones.
- No reminder before a renewal is promised. Its own help page tells you to set one.
Getting help from Evernote
Ordinary · checked Oct 12, 2026
You can file a ticket on any plan, free included, and there's a big help centre and a forum. That's the lot, though. Evernote says outright that it has no phone support, it gives no hours and no reply time, and the first answer you get is an automated one. There is a priority queue, but only on the top Enterprise plan. Ordinary stuff, so a C.
Ways to get help
Contact form or ticket
A contact form on the help centre takes tickets once you log in. The first reply is automated, with troubleshooting steps, and you answer that email to reach a team member. A ticket left unanswered closes by itself.
Stated on help.evernote.comAccount manager
A dedicated Customer Success Manager is listed for the Unlimited tier of Enterprise only.
Stated on evernote.comHelp centre
The Help & Learning center, with written articles on billing, accounts and features, is listed for every plan, Free included.
Stated on evernote.comCommunity or forum
A community forum is listed for every plan in the plan comparison, Free included.
Stated on evernote.com
Not listed on Evernote’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The plan comparison gives every plan, Free included, the Help & Learning center, the community forum and support tickets. A priority queue and a dedicated Customer Success Manager are marked for the Unlimited tier of Enterprise only, and not for Starter or Advanced.
Stated on evernote.com
In your favour
- Anyone can file a ticket, even on the Free plan.
- The help centre is thorough: cancelling, refunds and exporting each get their own article.
- There's a community forum on every plan.
Watch out for
- No phone support at all. Evernote's own support page says so.
- No hours and no reply time are stated anywhere.
- The first reply is automated, and the ticket closes by itself if you don't answer it.
- Paying for Starter or Advanced doesn't move you up the queue. Priority is for the top Enterprise tier.
What these two grades rest on. Read on 12 October 2026: Evernote's terms of service and Commercial Terms, its refund policy, its help articles on cancelling, requesting a refund, what happens to notes on the Free plan, closing an account and contacting support, and its plan comparison. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Evernote refund and cancellation questions
Does Evernote give refunds?
The refund policy says Evernote will process a refund on a Starter or Advanced subscription if the request arrives within 20 days of a monthly payment or 60 days of an annual one, and the same for Enterprise. After that there are no prorated refunds or credits. Its refund guide says you ask through a refund option under Billing, where that has reached your account, or through the contact form. This is Evernote's own policy, as read on Oct 12, 2026.
How do I cancel Evernote?
For a plan paid by card, PayPal or SEPA, you cancel in Account Settings on Evernote Web, under Billing, and get a confirmation email. A subscription bought through Apple or Google Play is cancelled with that store, and the refund policy says Evernote may be unable to refund store payments. Enterprise subscriptions have their own article on cancelling. The steps its help page gives: 1. Log in to your Account Settings on Evernote Web. 2. Select Billing in the left-hand menu. 3. Next to Your plan, select Manage. 4. At the bottom of the page, select Cancel plan. 5. Scroll to the bottom and click Cancel and lose all benefits. 6. If more than one device is connected, disconnect all but one, then click Disconnect and cancel plan.
What happens to my data if I cancel Evernote?
The account reverts to the Free plan at the end of the billing cycle. The help page says no notes or data are lost: you can still view, edit, export and delete existing notes and notebooks. On Free you cannot create new notes while the account holds more than 50 notes or more than one notebook, and you can use Evernote on one device at a time.
How do I contact Evernote support?
Evernote's pages list these ways to get help: contact form or ticket, account manager, help centre and community or forum. No live chat or phone was listed, as read on Oct 12, 2026.
Does Evernote renew automatically?
The Commercial Terms say a monthly or annual subscription renews automatically, charged on or near the same calendar day, until you cancel. They promise advance notice of a price change but no reminder before an ordinary renewal, and a help article suggests setting your own. The refund policy counts its 20 and 60 days from the date of the payment and does not set renewals apart.
Can I try Evernote before paying?
Yes. 7-day free trial of paid plans; Evernote Enterprise can be tried free for 14 days. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Evernote costs month to month on its pricing page. We read these policies; we haven’t asked Evernote for a refund or contacted its support.
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