Fireflies.ai refund policy
Fireflies.ai's longest stated refund window is 7 days, and you cancel in your own settings.
Fireflies.ai refunds and cancellation
Good · checked Oct 18, 2026
Fireflies writes its refund rules down, which is more than most AI tools do, and even shows the arithmetic. Seven days to change your mind, full money back if you have barely used it, pro-rated on monthly if you have. The catch is that the window is short, you have to ask support for it, and AI credits are never refundable. Cancelling is four clicks in Settings and your transcripts stay. That is a B.
- Refund window
- 7 days
- How you cancel
- Yourself, in settings
- Getting your money back
Fireflies states a full refund on a monthly plan active for 7 days or less with 3 meetings or fewer logged, and a pro-rated one if either condition is missed. On an annual plan a full refund needs 7 days or less and 20 meetings or fewer, and pro-rated refunds are not offered. Refunds cover subscription plans only, not AI credits add-ons, take 5 to 10 business days, and need a card saved on the account.
Stated on guide.fireflies.ai- How to cancel Fireflies.ai
A subscription is cancelled in the Fireflies web app under Settings, then Account, then the Subscriptions section. The terms add that you may cancel at any time through your account settings, that cancellation takes effect at the end of the current subscription period, and that you must cancel at least 24 hours before the period ends to avoid the next charge. An AI credits subscription is cancelled separately.
- Open the Fireflies web app and click Settings in the left-hand menu
- Go to Account in the left panel
- Scroll to the Subscriptions section and click Cancel beside your active plan
- Choose a reason for cancelling from the drop-down, add any feedback, then click Continue
- Skip or read the suggestions the AI assistant offers, then click Proceed With Cancellation
- Click Cancel Subscription, or Cancel Team Subscription on a team plan, to confirm
- What you keep afterwards
Paid features stay until the end of the billing cycle and then the account switches to the Free plan, with no further charge. Fireflies says cancelling does not delete anything: existing meetings, transcripts and recordings stay in the notebook within Free plan limits. Deleting the account is a different thing and permanently removes the workspace and its data.
Stated on guide.fireflies.ai- Renewals
The terms say a recurring subscription continues until you cancel, and that you authorise Fireflies to charge the fee at the start of each subsequent period. They add that you must cancel at least 24 hours before the end of the current period to avoid the next charge, and that price changes come with at least 30 days' notice. No reminder before a renewal is mentioned.
Stated on fireflies.ai
In your favour
- The refund policy is published in full, with worked examples of what you would get back.
- Seven days and few meetings logged means your money back in full, monthly or annual.
- You cancel yourself in Settings, and the paid features run to the end of the cycle.
- Cancelling keeps your meetings, transcripts and recordings, within the free plan's limits.
Watch out for
- Seven days is a short window, and you have to ask support rather than click a button.
- AI credits are never refundable, whatever the state of your subscription.
- Annual plans get nothing pro-rated: it is a full refund in the first week or nothing.
- The terms want the cancellation at least 24 hours before the period ends.
Getting help from Fireflies.ai
Ordinary · checked Oct 18, 2026
You can always get a message to Fireflies, through the chat widget in the app or by writing in, and the knowledge base behind it is genuinely large. What is missing is any promise about the answer: no hours, no reply time, and the only thing the pricing table says is that priority support starts on Business. That is where most software sits, and it is a C.
Ways to get help
Email
The pricing page's FAQ invites remaining questions to the Fireflies support address and says the team will respond as quickly as it can, without giving a time.
Stated on fireflies.aiHelp inside the app
A purple chat widget at the bottom right of the Fireflies dashboard. The help centre says to open it and choose Contact Support to start a conversation, and gives it as the way to ask for a refund.
Stated on guide.fireflies.aiAccount manager
The pricing comparison lists a dedicated account manager on the Enterprise plan, marked with an asterisk, along with a dedicated support entry and an onboarding programme.
Stated on fireflies.aiHelp centre
The Fireflies knowledge base is split into collections on getting started, integrations, billing and refunds, features, teams, security and troubleshooting, with well over three hundred articles, open to anyone.
Stated on guide.fireflies.ai
Not listed on Fireflies.ai’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing comparison marks priority support as included on Business and Enterprise and not on Free or Pro. Dedicated support, an onboarding programme and payment by invoice are listed for Enterprise only. The page does not say what priority changes in practice.
Stated on fireflies.ai
In your favour
- The chat widget sits inside the app, so you report a problem where it happened.
- The knowledge base is unusually deep and open to anyone without signing in.
- Free users can write in too, not only people who pay.
Watch out for
- No page states when support works or how quickly it aims to reply.
- Priority support starts on Business: Free and Pro are in the ordinary queue.
- A dedicated account manager and onboarding are Enterprise-only, and Enterprise has no public price.
- There is no phone number anywhere, and no promise that a person answers the widget at once.
What these two grades rest on. Read on 18 October 2026: Fireflies' terms of service, its knowledge-base articles on the refund policy, cancelling a subscription and how billing works, its pricing page and plan comparison, and the knowledge-base home. The support rows in the plan comparison were read from the page's own data. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Fireflies.ai refund and cancellation questions
Does Fireflies.ai give refunds?
Fireflies states a full refund on a monthly plan active for 7 days or less with 3 meetings or fewer logged, and a pro-rated one if either condition is missed. On an annual plan a full refund needs 7 days or less and 20 meetings or fewer, and pro-rated refunds are not offered. Refunds cover subscription plans only, not AI credits add-ons, take 5 to 10 business days, and need a card saved on the account. This is Fireflies.ai's own policy, as read on Oct 18, 2026.
How do I cancel Fireflies.ai?
A subscription is cancelled in the Fireflies web app under Settings, then Account, then the Subscriptions section. The terms add that you may cancel at any time through your account settings, that cancellation takes effect at the end of the current subscription period, and that you must cancel at least 24 hours before the period ends to avoid the next charge. An AI credits subscription is cancelled separately. The steps its help page gives: 1. Open the Fireflies web app and click Settings in the left-hand menu. 2. Go to Account in the left panel. 3. Scroll to the Subscriptions section and click Cancel beside your active plan. 4. Choose a reason for cancelling from the drop-down, add any feedback, then click Continue. 5. Skip or read the suggestions the AI assistant offers, then click Proceed With Cancellation. 6. Click Cancel Subscription, or Cancel Team Subscription on a team plan, to confirm.
What happens to my data if I cancel Fireflies.ai?
Paid features stay until the end of the billing cycle and then the account switches to the Free plan, with no further charge. Fireflies says cancelling does not delete anything: existing meetings, transcripts and recordings stay in the notebook within Free plan limits. Deleting the account is a different thing and permanently removes the workspace and its data.
How do I contact Fireflies.ai support?
Fireflies.ai's pages list these ways to get help: email, help inside the app, account manager and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does Fireflies.ai renew automatically?
The terms say a recurring subscription continues until you cancel, and that you authorise Fireflies to charge the fee at the start of each subsequent period. They add that you must cancel at least 24 hours before the end of the current period to avoid the next charge, and that price changes come with at least 30 days' notice. No reminder before a renewal is mentioned.
Can I try Fireflies.ai before paying?
Yes. 7-day free trial of the Business plan, once per account; a credit or debit card is required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Fireflies.ai costs month to month on its pricing page. We read these policies; we haven’t asked Fireflies.ai for a refund or contacted its support.
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