Freshdesk Enterprise
The Freshdesk Enterprise plan costs $89 per agent / month, billed annually.
What the plan includes
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
As stated on freshworks.comThe plans either side of it
- Pro$55 per agent / month, billed annuallyone below
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| respond.io | $79 a month | No |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Freshdesk Enterprise questions
How much is the Freshdesk Enterprise plan?
The Freshdesk Enterprise plan costs $89 per agent / month, billed annually. Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
What is the difference between Freshdesk Pro and Enterprise?
Pro costs $55 per agent / month, billed annually and gives you adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators. Enterprise costs $89 per agent / month, billed annually and gives you adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
Does Freshdesk have a free plan or a trial?
There is no free plan, but there is a 14-day free trial of the Enterprise plan, no credit card needed.
When was this checked?
Oct 17, 2026, against https://www.freshworks.com/freshdesk/pricing/. Vendors change prices and plans without notice, so confirm on their site before you buy.