Freshdesk Pro
The Freshdesk Pro plan costs $55 per agent / month, billed annually.
What the plan includes
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
As stated on freshworks.comThe plans either side of it
- Growth$19 per agent / month, billed annuallyone below
Email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles.
- Enterprise$89 per agent / month, billed annuallyone above
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| Crisp | $45 a month | Yes |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Freshdesk Pro questions
How much is the Freshdesk Pro plan?
The Freshdesk Pro plan costs $55 per agent / month, billed annually. Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
What is the difference between Freshdesk Growth and Pro?
Growth costs $19 per agent / month, billed annually and gives you email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles. Pro costs $55 per agent / month, billed annually and gives you adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
Is it worth moving from Pro to Enterprise?
That depends on what you need. Enterprise costs $89 per agent / month, billed annually and adds adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles. The listing is what each plan states; neither plan is graded on its own.
Does Freshdesk have a free plan or a trial?
There is no free plan, but there is a 14-day free trial of the Enterprise plan, no credit card needed.
When was this checked?
Oct 17, 2026, against https://www.freshworks.com/freshdesk/pricing/. Vendors change prices and plans without notice, so confirm on their site before you buy.