Freshdesk reviews
Freshdesk's iPhone and iPad app averages 4.5 out of 5 from 2,996 ratings on the App Store in the United States, as read on Oct 17, 2026.
The rating
4.5
out of 5 for the iPhone and iPad app
2,996 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
We have not yet read enough reviews of Freshdesk to say what people praise and criticise. The links below go to where the reviews are.
Check for yourself
- App Store listingEvery rating and review, at the source
- G2Reviews from people who use it at work
- RedditThreads where people discuss it
- Hacker NewsDiscussions among developers
These open each site’s own pages. Nothing on this page is copied from G2 or Reddit.
What Freshdesk's own pages show
Suits
- Support teams that work mainly from email
- Teams wanting a help center and ticket portal on the entry plan
- Companies that bring in occasional helpers on cheap day passes
Limits worth knowing
- Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
- Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
- Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
- The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
Read from the vendor’s pages, not from reviews. The tool page lists them.
Common questions
How is Freshdesk rated?
Freshdesk's iPhone and iPad app averages 4.5 out of 5 from 2,996 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from ToolGPA.
Are these ToolGPA's own reviews of Freshdesk?
No. This page reports what other people say. Any rating shown is the store's, and any praise or complaint listed is a theme from public reviews and discussions, summarised in our words with a link to where it was said. Where ToolGPA has reviewed Freshdesk itself, that review and its grades are on Freshdesk's main page.
Where can I read more reviews of Freshdesk?
This page links to Freshdesk's App Store listing where it has one, and to searches for it on G2, Reddit and Hacker News, so you can read what people wrote in full.