Skip to content
ToolGPA

Alternatives · Help Desks

Freshdesk alternatives

Freshdesk compared with 11 alternatives: Zendesk, Zoho Desk, Help Scout, Intercom, LiveAgent and 6 more.

Freshdesk is a paid product with a free trial, starting at $19 per agent / month, billed annually. 2 of the 11 alternatives are free or have a free plan. 8 more offer a free trial.

11 tools · Listings checked up to Oct 17, 2026 · Where the facts come from

At a glance

ToolPriceFree planRuns on
FreshdeskThis toolFree trial · from $19/moTrial onlyWeb, iOS, Android
ZendeskFree trial · from $19/moTrial onlyWeb, iOS, Android
Zoho DeskFree plan · from $7/moYesWeb, iOS, Android
Help ScoutFree plan · from $25/moYesWeb, iOS, Android
IntercomFree trial · from $29/moTrial onlyWeb, iOS, Android
LiveAgentFree trial · from $15/moTrial onlyWeb, iOS, Android
DeskproFrom $39/moNoWeb, iOS, Android
eDeskFree trial · from $39/moTrial onlyWeb
HelpwiseFree trial · from $12/moTrial onlyWeb, iOS, Android
KommunicateFree trial · from $34/moTrial onlyWeb
Re:amazeFree trial · from $26.10/moTrial onlyWeb, iOS, Android
TrengoFree trial · from €299/moTrial onlyWeb

Price against what you get

Freshdesk starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 10 alternatives on this chart scores higher and starts lower: Zoho Desk.

Zendesk scores higher without starting lower. LiveAgent and Helpwise start lower without scoring higher.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50$100$200$500More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessFreshdeskZendeskZoho DeskIntercomLiveAgentDeskproeDeskHelpwiseKommunicateTrengo

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from Freshdesk

  1. Zendesk

    Ticketing, messaging, help center and AI agents for support teams

    • Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Zendesk also covers live chat.
    • Freshdesk also covers shared inbox.

    Suits: Support teams handling email, chat and phone in one queue

    Zendesk vs FreshdeskZendesk pricing and details

  2. Zoho Desk

    Low-cost ticketing help desk with a free plan for three users

    • Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Zoho Desk has a free plan. Freshdesk does not, though it has a free trial.
    • Zoho Desk also covers live chat.
    • Freshdesk also covers shared inbox.

    Suits: Small teams wanting a free or low-cost ticketing system

    Zoho Desk vs FreshdeskZoho Desk pricing and details

  3. Help Scout

    Shared inbox and help desk with a knowledge base and AI answers

    • Help Scout starts at $25 per user / month, billed annually ($30 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Help Scout has a free plan. Freshdesk does not, though it has a free trial.
    • Help Scout also covers workflow automation and AI agents.
    • Freshdesk also covers help desk, help center and AI support agent.

    Suits: Support teams moving off a shared Gmail or Outlook mailbox

    Help Scout vs FreshdeskHelp Scout pricing and details

  4. Intercom

    Helpdesk with live chat and the Fin AI agent priced per outcome

    • Intercom starts at $29 per seat / month, billed annually ($39 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Intercom also covers live chat.

    Suits: Software and app companies that support customers through in-app chat

    Intercom vs FreshdeskIntercom pricing and details

  5. LiveAgent

    Help desk with email tickets, live chat, call center and AI agents

    • LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • LiveAgent also covers live chat.
    • Freshdesk also covers shared inbox.

    Suits: Teams that answer email, chat and phone from one help desk

    LiveAgent vs FreshdeskLiveAgent pricing and details

  6. Deskpro

    Help desk for cloud or self-hosted use, with seat minimums

    • Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Freshdesk starts at $19 per agent / month, billed annually.
    • Deskpro is self-hostable, according to its own site.
    • Deskpro also covers live chat.
    • Freshdesk also covers shared inbox and reports.

    Suits: Organizations that must keep support data on their own servers

    Deskpro vs FreshdeskDeskpro pricing and details

  7. eDesk

    Help desk for sellers on Amazon, eBay and online stores

    • eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Only Freshdesk lists iOS and Android apps.
    • eDesk also covers live chat.
    • Freshdesk also covers reports and help center.

    Suits: Sellers on Amazon, eBay or Walmart as well as their own web store

    eDesk vs FreshdeskeDesk pricing and details

  8. Helpwise

    Shared inbox for email, chat, WhatsApp and SMS with a help center

    • Helpwise starts at $12 per user / month, billed annually ($15 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Helpwise also covers live chat.
    • Freshdesk also covers reports and AI support agent.

    Suits: Small teams moving support off a shared Gmail or Outlook address

    Helpwise vs FreshdeskHelpwise pricing and details

  9. Kommunicate

    AI agents for chat, email and voice with live chat hand-off

    • Kommunicate starts at $34 per month for 250 conversations, billed annually ($40 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Only Freshdesk lists iOS and Android apps.
    • Kommunicate also covers live chat.
    • Freshdesk also covers shared inbox, reports and help center.

    Suits: Teams putting an AI agent in front of an existing help desk

    Kommunicate vs FreshdeskKommunicate pricing and details

  10. Re:amaze

    Shared inbox help desk with live chat, FAQ and an AI agent

    • Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Re:amaze also covers live chat.
    • Freshdesk also covers reports.

    Suits: Online stores on Shopify or BigCommerce

    Re:amaze vs FreshdeskRe:amaze pricing and details

  11. Trengo

    Shared inbox for WhatsApp, email and chat with AI agents, in euros

    • Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Only Freshdesk lists iOS and Android apps.
    • Trengo also covers live chat.
    • Freshdesk also covers reports and help desk.

    Suits: European businesses that handle much of their service over WhatsApp

    Trengo vs FreshdeskTrengo pricing and details

Limits worth knowing in Freshdesk

  • Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
  • Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
  • Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
  • The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
Freshdesk pricing and details

Common questions

What are the alternatives to Freshdesk?

The alternatives to Freshdesk in this directory are Zendesk, Zoho Desk, Help Scout, Intercom, LiveAgent, Deskpro, eDesk, Helpwise, Kommunicate, Re:amaze and Trengo. Each one has a side-by-side comparison with Freshdesk.

Is there a free alternative to Freshdesk?

Yes. Zoho Desk and Help Scout have a free plan alongside paid ones.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 5, 2026 to Oct 17, 2026. Vendors change prices without notice, so confirm on their site before you buy.