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Freshdesk alternatives · Help Desks

Freshdesk alternatives with a Mac app

The Freshdesk listing does not include a Mac app. 5 of the 19 other help desk and live chat tools in this directory list a Mac app.

Freshdesk is a paid product with a free trial, starting at $19 per agent / month, billed annually. 3 of them are free or have a free plan.

5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from

How each one differs from Freshdesk

  1. Crisp

    Live chat and shared inbox priced per workspace, not per seat

    • Crisp starts at $45 per workspace / month, with 4 seats. Freshdesk starts at $19 per agent / month, billed annually.
    • Crisp has a free plan. Freshdesk does not, though it has a free trial.
    • Only Crisp lists macOS and Windows apps.
    • Crisp also covers live chat.
    Crisp pricing and details

  2. Tidio

    Live chat, ticketing and the Lyro AI agent priced by conversations

    • Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Tidio has a free plan. Freshdesk does not, though it has a free trial.
    • Only Tidio lists macOS and Windows apps.
    • Tidio also covers live chat.
    Tidio pricing and details

  3. Text by LiveChat

    Website chat, ticketing and an AI agent from the LiveChat team

    • Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Only Text by LiveChat lists macOS and Windows apps.
    • Text by LiveChat also covers live chat.
    • Freshdesk also covers shared inbox, reports and help center.
    Text by LiveChat pricing and details

  4. Richpanel

    AI agents, help desk and a self-service portal for online stores

    • Only Richpanel lists macOS and Windows apps.
    • Richpanel also covers live chat.
    • Freshdesk also covers shared inbox and reports.
    Richpanel pricing and details

  5. tawk.to

    Free live chat, ticketing and help center, with paid add-ons

    • tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. Freshdesk starts at $19 per agent / month, billed annually.
    • tawk.to has a free plan. Freshdesk does not, though it has a free trial.
    • Only tawk.to lists Windows and macOS apps.
    • tawk.to also covers live chat.
    tawk.to pricing and details

Common questions

Which Freshdesk alternatives have a Mac app?

Crisp, Tidio, Text by LiveChat, Richpanel and tawk.to list a Mac app.

Does Freshdesk have a Mac app?

The Freshdesk listing does not include a Mac app. It lists Web, iOS and Android.

Which of these help desk and live chat tools are free?

Crisp, Tidio and tawk.to are free or have a free plan.

When was this checked?

Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Freshdesk: the alternatives its listing names first, then the tools that share the most features with it.