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Freshdesk alternatives · Help Desks

Open-source alternatives to Freshdesk

Freshdesk is not described as open source on its own site. 6 of the 66 other help desk and live chat tools in this directory are open source, according to their own sites.

Freshdesk is a paid product with a free trial, starting at $19 per agent / month, billed annually. All of them are free or have a free plan.

6 tools · Listings checked up to Nov 12, 2026 · Where the facts come from

How each one differs from Freshdesk

  1. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot starts at $19 per agent / month, billing term not stated. Freshdesk starts at $19 per agent / month, billed annually.
    • Chatwoot has a free plan. Freshdesk does not, though it has a free trial.
    • Chatwoot is open source and self-hostable, according to its own site.
    • Chatwoot also covers live chat.
    Chatwoot pricing and details

  2. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Zammad has a free plan. Freshdesk does not, though it has a free trial.
    • Only Freshdesk lists iOS and Android apps.
    • Zammad is open source and self-hostable, according to its own site.
    Zammad pricing and details

  3. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout is free. Freshdesk starts at $19 per agent / month, billed annually.
    • FreeScout has a free plan. Freshdesk does not, though it has a free trial.
    • FreeScout is open source and self-hostable, according to its own site.
    • FreeScout also covers live chat.
    FreeScout pricing and details

  4. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • UVdesk has a free plan. Freshdesk does not, though it has a free trial.
    • Only Freshdesk lists iOS and Android apps.
    • UVdesk is open source and self-hostable, according to its own site.
    UVdesk pricing and details

  5. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Faveo Helpdesk has a free plan. Freshdesk does not, though it has a free trial.
    • Only Freshdesk lists iOS and Android apps.
    • Faveo Helpdesk is open source and self-hostable, according to its own site.
    Faveo Helpdesk pricing and details

  6. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated). Freshdesk starts at $19 per agent / month, billed annually.
    • osTicket has a free plan. Freshdesk does not, though it has a free trial.
    • Only Freshdesk lists iOS and Android apps.
    • osTicket is open source and self-hostable, according to its own site.
    osTicket pricing and details

Common questions

Is there an open-source alternative to Freshdesk?

Yes. Chatwoot, Zammad, FreeScout, UVdesk, Faveo Helpdesk and osTicket are open source, according to their own sites.

Is Freshdesk open source?

Freshdesk is not described as open source on its own site. The listing was checked on Oct 17, 2026 against the pages it cites.

When was this checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Freshdesk: the alternatives its listing names first, then the tools that share the most features with it.