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Freshdesk alternatives · Help Desks

Free alternatives to Freshdesk

Freshdesk has no free plan. 6 of the 19 other help desk and live chat tools in this directory are free or have a free plan.

Freshdesk is a paid product with a free trial, starting at $19 per agent / month, billed annually. All of them pair the free plan with paid ones.

6 tools · Listings checked up to Oct 17, 2026 · Where the facts come from

How each one differs from Freshdesk

  1. Zoho Desk

    Low-cost ticketing help desk with a free plan for three users

    What is free: Free edition: email ticketing for up to 3 users with one support email address. No knowledge base, automation, SLAs or AI features.

    • Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Zoho Desk has a free plan. Freshdesk does not, though it has a free trial.
    • Zoho Desk also covers live chat.
    • Freshdesk also covers shared inbox.
    Zoho Desk vs FreshdeskZoho Desk pricing and details

  2. Crisp

    Live chat and shared inbox priced per workspace, not per seat

    What is free: 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.

    • Crisp starts at $45 per workspace / month, with 4 seats. Freshdesk starts at $19 per agent / month, billed annually.
    • Crisp has a free plan. Freshdesk does not, though it has a free trial.
    • Only Crisp lists macOS and Windows apps.
    • Crisp also covers live chat.
    Crisp pricing and details

  3. Tidio

    Live chat, ticketing and the Lyro AI agent priced by conversations

    What is free: 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month.

    • Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Tidio has a free plan. Freshdesk does not, though it has a free trial.
    • Only Tidio lists macOS and Windows apps.
    • Tidio also covers live chat.
    Tidio pricing and details

  4. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    What is free: Hacker cloud plan: up to 2 agents and 500 conversations a month, live chat only, 30 days of history. The self-hosted Community Edition is also free.

    • Chatwoot starts at $19 per agent / month, billing term not stated. Freshdesk starts at $19 per agent / month, billed annually.
    • Chatwoot has a free plan. Freshdesk does not, though it has a free trial.
    • Chatwoot is open source and self-hostable, according to its own site.
    • Chatwoot also covers live chat.
    Chatwoot pricing and details

  5. tawk.to

    Free live chat, ticketing and help center, with paid add-ons

    What is free: The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee.

    • tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. Freshdesk starts at $19 per agent / month, billed annually.
    • tawk.to has a free plan. Freshdesk does not, though it has a free trial.
    • Only tawk.to lists Windows and macOS apps.
    • tawk.to also covers live chat.
    tawk.to pricing and details

  6. Smartsupp

    Live chat, WhatsApp and email inbox with the Mira AI shopping agent

    What is free: 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.

    • Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). Freshdesk starts at $19 per agent / month, billed annually.
    • Smartsupp has a free plan. Freshdesk does not, though it has a free trial.
    • Smartsupp also covers live chat.
    • Freshdesk also covers reports, help desk and help center.
    Smartsupp pricing and details

Common questions

Is there a free alternative to Freshdesk?

Yes. Zoho Desk, Crisp, Tidio, Chatwoot, tawk.to and Smartsupp are free or have a free plan.

Does Freshdesk have a free plan?

Freshdesk has no free plan. Freshdesk is a paid product with a free trial, starting at $19 per agent / month, billed annually.

When was this checked?

Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Freshdesk: the alternatives its listing names first, then the tools that share the most features with it.