Freshservice reviews
Freshservice's iPhone and iPad app averages 4.5 out of 5 from 2,440 ratings on the App Store in the United States, as read on Oct 18, 2026.
The rating
4.5
out of 5 for the iPhone and iPad app
- 5 stars79%
- 4 stars9%
- 3 stars4%
- 2 stars2%
- 1 star6%
2,440 ratings on the App Store in the United States, read Oct 18, 2026. It rates the app, not everything the product does. See the listing
We have not yet read enough reviews of Freshservice to say what people praise and criticise. The links below go to where the reviews are.
Check for yourself
- App Store listingEvery rating and review, at the source
- G2Reviews from people who use it at work
- RedditThreads where people discuss it
- Hacker NewsDiscussions among developers
These open each site’s own pages. Nothing on this page is copied from G2 or Reddit.
What Freshservice's own pages show
Suits
- IT teams handling employee incidents, requests and changes
- Companies that want ITIL processes and asset tracking in one tool
- Service providers running IT support for several client companies
Limits worth knowing
- It is an IT service desk for a company's own staff, narrower than the customer help desks here; Freshworks sells Freshdesk for customer support.
- There is no free plan: a 14-day trial, then Starter at $19 per agent / month billed annually. Enterprise is priced through sales.
- Problem, change and release management start on Pro at $99 per agent / month billed annually; Freddy AI Copilot is $29 per agent / month on top.
- Orchestration past the monthly allowance costs $250 per 1,000 actions. Occasional agents use Day Passes from $3 after 3 free ones.
Read from the vendor’s pages, not from reviews. The tool page lists them.
Common questions
How is Freshservice rated?
Freshservice's iPhone and iPad app averages 4.5 out of 5 from 2,440 ratings on the App Store in the United States, as read on Oct 18, 2026. That is the store's rating of the app, not a score from ToolGPA.
Are these ToolGPA's own reviews of Freshservice?
No. This page reports what other people say. Any rating shown is the store's, and any praise or complaint listed is a theme from public reviews and discussions, summarised in our words with a link to where it was said. Where ToolGPA has reviewed Freshservice itself, that review and its grades are on Freshservice's main page.
Where can I read more reviews of Freshservice?
This page links to Freshservice's App Store listing where it has one, and to searches for it on G2, Reddit and Hacker News, so you can read what people wrote in full.