Alternatives · Help Desks
Freshservice alternatives
Freshservice compared with 4 alternatives: Freshdesk, Zendesk, Zoho Desk and Deskpro.
Freshservice is a paid product with a free trial, starting at $19 per agent / month, billed annually ($29 billed monthly). 1 of the 4 alternatives is free or has a free plan. 2 more offer a free trial.
4 tools · Listings checked up to Oct 18, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| FreshserviceThis tool | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Zoho Desk | Free plan · from $7/mo | Yes | Web, iOS, Android |
| Deskpro | From $39/mo | No | Web, iOS, Android |
Price against what you get
Freshservice starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 4 alternatives on this chart scores higher and starts lower: Zoho Desk.
Zendesk scores higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Freshservice
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Freshdesk also covers shared inbox and reports.
- Freshservice also covers workflow automation.
Suits: Support teams that work mainly from email
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Zendesk also covers reports and live chat.
- Freshservice also covers workflow automation.
Suits: Support teams handling email, chat and phone in one queue
- Free plan · from $7/mo
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
- Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly). Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Zoho Desk has a free plan. Freshservice does not, though it has a free trial.
- Zoho Desk also covers reports and live chat.
- Freshservice also covers workflow automation.
Suits: Small teams wanting a free or low-cost ticketing system
- From $39/mo
Deskpro
Help desk for cloud or self-hosted use, with seat minimums
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers live chat.
- Freshservice also covers workflow automation.
Suits: Organizations that must keep support data on their own servers
Limits worth knowing in Freshservice
- It is an IT service desk for a company's own staff, narrower than the customer help desks here; Freshworks sells Freshdesk for customer support.
- There is no free plan: a 14-day trial, then Starter at $19 per agent / month billed annually. Enterprise is priced through sales.
- Problem, change and release management start on Pro at $99 per agent / month billed annually; Freddy AI Copilot is $29 per agent / month on top.
- Orchestration past the monthly allowance costs $250 per 1,000 actions. Occasional agents use Day Passes from $3 after 3 free ones.
Common questions
What are the alternatives to Freshservice?
The alternatives to Freshservice in this directory are Freshdesk, Zendesk, Zoho Desk and Deskpro. Each one has a side-by-side comparison with Freshservice.
Is there a free alternative to Freshservice?
Yes. Zoho Desk has a free plan alongside paid ones.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Oct 18, 2026. Vendors change prices without notice, so confirm on their site before you buy.