Genesys Cloud CX pricing
Genesys Cloud CX is a paid product, starting at $75 per user / month, billed annually.
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Plans and prices
- Starts at
- $75 per user / month, billed annually
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Genesys Cloud CX 1 | $75per user / month, billed annually | Voice contact centers: voice channel, call routing, speech IVR, outbound campaigns, recording and virtual agents. Named licenses. |
| Genesys Cloud CX 2 | $115per user / month, billed annually | Adds digital channels, omnichannel routing, knowledge, quality assurance and compliance. Named licenses. |
| Genesys Cloud CX 3 | $155per user / month, billed annually | Adds workforce management, forecasting and scheduling and employee performance. Named licenses. |
| Genesys Cloud CX 4 | $240per user / month, billed annually | Adds journey management, with Agent Copilot features included and 30 Experience Units per named agent. |
Read from genesys.com on Nov 13, 2026. Prices change, so confirm with Genesys Cloud CX before you buy.
How Genesys Cloud CX's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| Genesys Cloud CX | $75 per user / month, billed annually | No | |
| NICE CXone | $110 per agent / month | No | Compare |
| Five9 | $119 per concurrent seat / month, 50-seat minimum | No | Compare |
| Talkdesk | $85 per user / month (billing basis not stated) | Yes | Compare |
| LivePerson | Paid | No | Compare |
| Zendesk | $19 per agent / month, billed annually ($25 billed monthly) | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
Genesys Cloud CX pricing questions
Is Genesys Cloud CX free?
No. Genesys Cloud CX is a paid product, starting at $75 per user / month, billed annually.
How much does Genesys Cloud CX cost?
Genesys Cloud CX lists 4 plans. Genesys Cloud CX 1: $75 per user / month, billed annually. Genesys Cloud CX 2: $115 per user / month, billed annually. Genesys Cloud CX 3: $155 per user / month, billed annually. Genesys Cloud CX 4: $240 per user / month, billed annually. Prices were read from genesys.com on Nov 13, 2026.
Does Genesys Cloud CX have a free trial?
No free trial was listed on genesys.com when it was checked on Nov 13, 2026.
When were Genesys Cloud CX's prices last checked?
On Nov 13, 2026, against genesys.com. Vendors change prices without notice, so confirm on their site before you buy.