Alternatives · Help Desks
Genesys Cloud CX alternatives
As of Nov 13, 2026, the highest-graded Genesys Cloud CX alternative is Zendesk (2.4 GPA). The best free one is Talkdesk (1.8 GPA).
Genesys Cloud CX compared with 6 alternatives: NICE CXone, Five9, Talkdesk, LivePerson, Zendesk and 1 more.
Genesys Cloud CX is a paid product, starting at $75 per user / month, billed annually. 1 of the 6 alternatives is free or has a free plan. One more offers a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a Genesys Cloud CX sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| Genesys Cloud CXThis tool | From $75/mo | No | Web |
| NICE CXone | From $110/mo | No | Web |
| Five9 | From $119/mo | No | Web |
| Talkdesk | Free plan · from $85/mo | Yes | Web |
| LivePerson | Paid | No | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Cresta | Paid | No | Web |
Price against what you get
Genesys Cloud CX starts at $75 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 4 alternatives on this chart scores higher and starts lower: Zendesk.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Genesys Cloud CX
NICE CXone
Cloud contact center suite for voice, digital and AI agents
- NICE CXone starts at $110 per agent / month.
- NICE CXone also covers AI support agent.
- NICE CXone does not cover whatsApp messaging, which Genesys Cloud CX does.
Suits: Enterprise contact centers that want one suite for voice, digital and workforce tools
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 also covers live chat, AI support agent and business phone line.
- Five9 does not cover AI agents, whatsApp messaging and chatbots, which Genesys Cloud CX does.
Suits: Contact centers with 50 or more concurrent seats
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
- Talkdesk starts at $85 per user / month (billing basis not stated).
- Talkdesk has a free plan, which Genesys Cloud CX lacks.
- Talkdesk also covers live chat, AI support agent and business phone line.
- Talkdesk does not cover AI agents, whatsApp messaging and chatbots, which Genesys Cloud CX does.
Suits: Contact centers that handle both phone calls and digital channels
LivePerson
Messaging and AI agent platform for enterprise customer service
- LivePerson also covers AI support agent and business texting.
- LivePerson does not cover workflow automation, which Genesys Cloud CX does.
Suits: Large brands running customer service over messaging apps
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers help desk, live chat, help center and AI support agent.
- Zendesk does not cover workflow automation, AI agents, whatsApp messaging and chatbots, which Genesys Cloud CX does.
Suits: Support teams handling email, chat and phone in one queue
Cresta
AI platform for contact centers: agents, live assist and analytics
- Cresta also covers transcription and AI support agent.
- Cresta does not cover whatsApp messaging and chatbots, which Genesys Cloud CX does.
Suits: Large contact centers with voice and chat volume
Limits worth knowing in Genesys Cloud CX
- Prices are for named licenses billed annually; concurrent and hourly-interacting licenses are also offered and priced separately on request.
- Many AI features need Experience Units: 250 named units per org per month are included, plus 30 per agent on CX 4.
- Digital channels and some analytics are add-ons on CX 1, and messaging add-ons vary by edition.
- The page says prices are subject to change, and usage-based charges may apply.
Common questions
What are the alternatives to Genesys Cloud CX?
The alternatives to Genesys Cloud CX in this directory are NICE CXone, Five9, Talkdesk, LivePerson, Zendesk and Cresta. Each one has a side-by-side comparison with Genesys Cloud CX.
Is there a free alternative to Genesys Cloud CX?
Yes. Talkdesk has a free plan alongside paid ones.
Which Genesys Cloud CX alternatives work on Android?
The Genesys Cloud CX listing does not include an Android app. Zendesk lists one.
Which Genesys Cloud CX alternatives work on iOS?
The Genesys Cloud CX listing does not include an iOS app. Zendesk lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.