The Hellotext Insider’s Guide
Everything we know about Hellotext in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Hellotext
The Insider’s Guide
Online-store messaging on WhatsApp, SMS and Instagram, with AI agents
Every plan, grade, refund rule and rival among SMS and chat marketing tools, read from Hellotext’s own pages.
Made by Hellotext · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Hellotext’s own pages, its app-store listings and our grades. Every fact in it is on Hellotext’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 47 of the 77 other SMS and chat marketing tools we grade
Hellotext is a messaging platform for online stores. It connects to store platforms and runs ready-made playbooks such as cart recovery, back-in-stock alerts and order tracking over WhatsApp, SMS, Instagram, Messenger and webchat. Plans can be paid as a monthly fee or as a share of the sales Hellotext is credited with.
To get you started, here are 9 things to know about Hellotext, taken from its own pages and our grades.
No store rating on record, and a store connection and playbooks need setting up.
- 1
Best for WhatsApp and SMS playbooks for online stores
Hellotext runs ready-made playbooks such as cart recovery over WhatsApp, SMS and Instagram.
- 2
Paid plans start at $67 a month
As its pricing page puts it: $67 per month, billed yearly ($74 billed monthly).
- 3
There is a free plan
Starter: no monthly fee, 5% of attributed sales, 1 WhatsApp line, 1 Instagram account, single-user workspace and 2 months of history.
- 4
It runs on Web
Web.
- 5
Playbooks
Prebuilt automations for cart saving, price-drop alerts, back-in-stock notices, order tracking and win-back; 38 in total, with the count rising by plan.
- 6
Multiple channels
Reach shoppers on WhatsApp, Instagram DM, Messenger, webchat and SMS, with email and push on the Pro plan.
- 7
AI agents
Custom AI agents answer customer questions and recommend products; Grow allows 2, and Pro unlimited with external API access.
- 8
A 2.2 GPA, above 47 of 77
That is against the other SMS and chat marketing tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Hellotext you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
Hellotext at a glance
- Pricing
- Free plan, from $67 per month, billed yearly ($74 billed monthly)
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web
- Made by
- Hellotext
- Category
- SMS & Chat Marketing
- Our grade
- 2.2 GPA, fair
The report card
Best for WhatsApp and SMS playbooks for online stores
Hellotext runs ready-made playbooks such as cart recovery over WhatsApp, SMS and Instagram. But the free plan costs 5% of attributed sales and has one user, and the paid plans start at $67 a month.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $67 a month on yearly billing is above the middle of the category's $36; the free plan takes 5% of sales. |
| Free plan and trial | C | A free Starter plan with no monthly fee, but it has one user, one WhatsApp line and 2 months of history. |
| Features | C | Playbooks, an inbox and AI agents over several channels, with email and push only on Pro. |
| Ease of use | C | No store rating on record, and a store connection and playbooks need setting up. |
| Platforms and integrations | B | Web service connecting to store platforms and WhatsApp, SMS and Instagram. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Hellotext is for
- Fits if you run an online store and want cart recovery by WhatsApp
- Works for stores that would rather pay a share of sales than a fee
Who it is not for
- Tight if you have a team: collaborators start on the Small plan
- Pricey if you grow: $269 and $629 a month on yearly billing
- Watch out: Meta's WhatsApp fees are billed to you, and SMS is $0.01 each after the allowance
- Watch out: prices and SMS rates vary by country
Good to know
Good for
- Online stores on Shopify, WooCommerce, VTEX or Wix that want WhatsApp and SMS follow-ups
- Small shops that prefer paying a share of sales to a fixed fee
Worth knowing
- Starter is limited to a single-user workspace; collaborators start on the Small plan.
- WhatsApp conversation fees are Meta's and are billed to you; SMS is billed at $0.01 each in the US once the included amount is used.
- Messages beyond the plan allowance on WhatsApp, Instagram, Messenger and webchat are billed at $2 per 1,000.
- Prices and SMS rates vary by country; the US page was read. Email and push are only on Pro.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$67
A month to start. There is a free plan too
Hellotext has a free plan. Paid plans start at $67 per month, billed yearly ($74 billed monthly).
Starter
$0
No monthly fee; pays 5% of sales Hellotext is credited with. Single-user workspace, 1 WhatsApp line, basic reporting.
Small
$67
per month, billed yearly ($74 billed monthly)
Or 4% of attributed sales above $2K. Unlimited collaborators, 8 playbooks, 37K messages, up to 7K US SMS.
Grow
$269
per month, billed yearly ($299 billed monthly)
Or 3% of attributed sales above $10K. 25 playbooks, 150K AI messages, 2 custom AI agents, 2 WhatsApp lines.
Pro
$629
per month, billed yearly ($699 billed monthly)
Or 2.5% of attributed sales above $30K. All 38 playbooks, 350K AI messages, email and push, unlimited AI agents.
The free plan
Starter: no monthly fee, 5% of attributed sales, 1 WhatsApp line, 1 Instagram account, single-user workspace and 2 months of history.
Read from hellotext.com on Nov 13, 2026.
Ways to pay less
Annual discount
Save 10% when paid yearly
Hellotext's pricing page has a Paid yearly option marked 'Save 10%'.
Stated on hellotext.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Online-store messaging on WhatsApp, SMS and Instagram, with AI agents. Here is what it does, as its own site describes it, and what it covers: AI features, shared inbox, marketing automation, sMS marketing, whatsApp messaging, chatbots, popups.
Playbooks, an inbox and AI agents over several channels, with email and push only on Pro.
- Playbooks
- Prebuilt automations for cart saving, price-drop alerts, back-in-stock notices, order tracking and win-back; 38 in total, with the count rising by plan.
- Multiple channels
- Reach shoppers on WhatsApp, Instagram DM, Messenger, webchat and SMS, with email and push on the Pro plan.
- AI agents
- Custom AI agents answer customer questions and recommend products; Grow allows 2, and Pro unlimited with external API access.
- Subscriber capture
- Webchat and WhatsApp widgets, popups, forms and QR codes collect SMS and WhatsApp subscribers.
- Shared inbox
- A team inbox for selling and support, with AI assignment and reporting on Grow and above.
- Attributed-revenue reporting
- Reports show orders credited to Hellotext using stated attribution windows of 7 days from a click and 24 hours from a delivery.
Where it runs
- Web
What it works with
- Shopify
- VTEX
- WooCommerce
- Wix
Hellotext is made by Hellotext.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
47/77
Other SMS and chat marketing tools it is graded above
Hellotext's GPA of 2.2 is higher than 47 of the 77 other SMS and chat marketing tools we grade, and level with 20.
It stands best on platforms and integrations (B, above 19 of 77) and worst on features (C, above 3).
Its paid plans start at $67 a month, against a middle price of $36 for the category: 39 of the 50 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 6 tools score higher and cost less.
Each grade against the category
Every bar is all 78 SMS and chat marketing tools we grade, cut by the letter each got. Hellotext’s own letter is outlined.
- CValue for moneyAbove 15 of 77
- CFree plan and trialAbove 41 of 77
- CFeaturesAbove 3 of 77
- CEase of useAbove 5 of 77
- BPlatforms and integrationsAbove 19 of 77
Price against what you get
Each dot is one of 51 SMS and chat marketing tools. Further left costs less; higher up scores better on features, ease of use and platforms. Hellotext is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Hellotext you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
It costs $804 a year.
What you could make
- Popups: an app builder makes this well.
What you could not
- The WhatsApp Business API, which Meta opens only through approved partners.
- Texts to thousands of numbers, registered with the carriers.
- One mailbox that several people work at once.
- Email sent in volume that still reaches the inbox.
- A chatbot builder hooked into the messaging apps.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. Hellotext’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Postscript, Attentive, Recart, Emotive and Manychat
The 5 tools Hellotext is most often weighed against, with where each one differs from it.
- 2.2GPA
Postscript
Free trial · from $49/mo
SMS and RCS marketing for Shopify stores, billed per message sent.
- Hellotext has a free plan. Postscript does not, though it has a free trial.
- Hellotext also covers shared inbox, whatsApp messaging and chatbots.
- 2.0GPA
Attentive
Paid
SMS, email, RCS and push marketing for retail brands, sold by quote.
- Hellotext has a free plan. Attentive does not.
- Hellotext also covers shared inbox, whatsApp messaging and chatbots.
- Attentive also covers email campaigns.
- 1.4GPA
Recart
From $200/mo
SMS marketing and popup list growth for Shopify stores.
- Hellotext has a free plan. Recart does not.
- Hellotext also covers shared inbox, whatsApp messaging and chatbots.
- Recart also covers online store.
- 1.8GPA
Emotive
Free trial
SMS marketing and ad attribution for ecommerce brands.
- Hellotext has a free plan. Emotive does not, though it has a free trial.
- Hellotext also covers shared inbox, whatsApp messaging, chatbots and popups.
- Emotive also covers ad creative and online store.
- 2.4GPA
Manychat
Free plan · from $169/yr
Instagram, WhatsApp and Messenger DM automation for creators and shops.
- Only Manychat lists iOS and Android apps.
- Hellotext also covers shared inbox, sMS marketing and popups.
- Manychat also covers live chat.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Hellotext free?
Hellotext has a free plan. Starter: no monthly fee, 5% of attributed sales, 1 WhatsApp line, 1 Instagram account, single-user workspace and 2 months of history.
How much does Hellotext cost?
Hellotext lists 4 plans. Starter: $0.
What platforms does Hellotext work on?
Hellotext is available on Web.
Does Hellotext offer any discounts?
Hellotext publicly lists the following: Save 10% when paid yearly.
Does Hellotext have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Hellotext is listed for Web.
Does Hellotext have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Hellotext is listed for Web.
Is Hellotext open source?
Hellotext is not described as open source on its own site, as read on Nov 13, 2026.
What does Hellotext integrate with?
Hellotext's listing names Shopify, VTEX, WooCommerce and Wix. A listing names up to eight integrations, so it may connect to more.
Who makes Hellotext?
Hellotext is made by a company of the same name.
What are the alternatives to Hellotext?
The closest alternatives to Hellotext in our directory are Postscript, Attentive, Recart, Emotive and Manychat.
How does Hellotext compare with other SMS and chat marketing tools?
Hellotext's GPA of 2.2 is higher than 47 of the 77 other SMS and chat marketing tools we grade, and level with 20.
Is Hellotext good value for money?
ToolGPA grades Hellotext C for value for money. Its paid plans start at $67 a month, against a middle price of $36 for the category: 39 of the 50 others that charge start lower.
Could I make my own version of Hellotext?
To replace Hellotext you would be making the WhatsApp Business API, which Meta opens only through approved partners.
Where this guide comes from
The prices, plans, platforms and features were read from Hellotext’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Hellotext's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Hellotext. Prices change, so check hellotext.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Hellotext, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/hellotext
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Hellotext: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/hellotext
Know someone choosing between SMS and chat marketing tools?
Send them this guide: toolgpa.com/tools/hellotext/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded SMS and chat marketing tools after Hellotext, each with an Insider's Guide of its own.
- SMS & Chat Marketing Insider's GuideEvery one of the 78 SMS and chat marketing tools we grade, compared
- Chatfuel Insider's GuideAI chatbots for WhatsApp, Instagram and Facebook with a usage wallet2.6 GPA
- Interakt Insider's GuideWhatsApp and Instagram marketing, inbox and chatbots for Indian brands2.6 GPA
- AiSensy Insider's GuideWhatsApp API for broadcasts, retargeting and click-to-WhatsApp ads2.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Hellotext’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Hellotext is a trademark of its owner, and this guide is not made, paid for or approved by Hellotext. Prices and plans change: check hellotext.com before you buy.