Hellotext review (2026): is the free plan enough?
Online-store messaging on WhatsApp, SMS and Instagram, with AI agents
Black Friday: is there a Hellotext sale?
Hellotext report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for WhatsApp and SMS playbooks for online stores
Hellotext runs ready-made playbooks such as cart recovery over WhatsApp, SMS and Instagram. But the free plan costs 5% of attributed sales and has one user, and the paid plans start at $67 a month.
Who Hellotext is for
- Fits if you run an online store and want cart recovery by WhatsApp
- Works for stores that would rather pay a share of sales than a fee
Who Hellotext is not for
- Tight if you have a team: collaborators start on the Small plan
- Pricey if you grow: $269 and $629 a month on yearly billing
- Watch out: Meta's WhatsApp fees are billed to you, and SMS is $0.01 each after the allowance
- Watch out: prices and SMS rates vary by country
Why Hellotext gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$67 a month on yearly billing is above the middle of the category's $36; the free plan takes 5% of sales.
- CFree plan and trialA free Starter plan with no monthly fee, but it has one user, one WhatsApp line and 2 months of history.
- CFeaturesPlaybooks, an inbox and AI agents over several channels, with email and push only on Pro.
- CEase of useNo store rating on record, and a store connection and playbooks need setting up.
- BPlatforms and integrationsWeb service connecting to store platforms and WhatsApp, SMS and Instagram.
What these grades rest on. Graded from this listing, whose facts were read from Hellotext's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/hellotext#review"><img src="https://toolgpa.com/badge/hellotext.svg" alt="Hellotext: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Hellotext stands among SMS and chat marketing tools
Hellotext's GPA of 2.2 is higher than 47 of the 77 other SMS and chat marketing tools we grade, and level with 20.
It stands best on platforms and integrations (B, above 19 of 77) and worst on features (C, above 3).
Its paid plans start at $67 a month, against a middle price of $36 for the category: 39 of the 50 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 6 tools score higher and cost less.
Each grade against the category
Every bar is all 78 SMS and chat marketing tools we grade, cut by the letter each got. Hellotext’s own letter is outlined.
- CValue for moneyAbove 15 of 77, level with 50
- CFree plan and trialAbove 41 of 77, level with 36
- CFeaturesAbove 3 of 77, level with 61
- CEase of useAbove 5 of 77, level with 70
- BPlatforms and integrationsAbove 19 of 77, level with 58
Price against what you get
Each dot is one of 51 SMS and chat marketing tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Hellotext, or make your own?
Keep it
To replace Hellotext you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one.
It costs $804 a year.
What you could make
- Popups: an app builder makes this well.
What you could not
- The WhatsApp Business API, which Meta opens only through approved partners.
- Texts to thousands of numbers, registered with the carriers.
- One mailbox that several people work at once.
- Email sent in volume that still reaches the inbox.
- A chatbot builder hooked into the messaging apps.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. Hellotext’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Hellotext?
Hellotext is a messaging platform for online stores. It connects to store platforms and runs ready-made playbooks such as cart recovery, back-in-stock alerts and order tracking over WhatsApp, SMS, Instagram, Messenger and webchat. Plans can be paid as a monthly fee or as a share of the sales Hellotext is credited with.
Worth knowing
- Starter is limited to a single-user workspace; collaborators start on the Small plan.
- WhatsApp conversation fees are Meta's and are billed to you; SMS is billed at $0.01 each in the US once the included amount is used.
- Messages beyond the plan allowance on WhatsApp, Instagram, Messenger and webchat are billed at $2 per 1,000.
- Prices and SMS rates vary by country; the US page was read. Email and push are only on Pro.
Key features
- Playbooks
- Prebuilt automations for cart saving, price-drop alerts, back-in-stock notices, order tracking and win-back; 38 in total, with the count rising by plan.
- Multiple channels
- Reach shoppers on WhatsApp, Instagram DM, Messenger, webchat and SMS, with email and push on the Pro plan.
- AI agents
- Custom AI agents answer customer questions and recommend products; Grow allows 2, and Pro unlimited with external API access.
- Subscriber capture
- Webchat and WhatsApp widgets, popups, forms and QR codes collect SMS and WhatsApp subscribers.
- Shared inbox
- A team inbox for selling and support, with AI assignment and reporting on Grow and above.
- Attributed-revenue reporting
- Reports show orders credited to Hellotext using stated attribution windows of 7 days from a click and 24 hours from a delivery.
Hellotext pricing
As of Nov 13, 2026, Hellotext has a free plan, and paid plans start at $67 per month, billed yearly ($74 billed monthly).
- Starts at
- $67 per month, billed yearly ($74 billed monthly)
- Free plan
- Starter: no monthly fee, 5% of attributed sales, 1 WhatsApp line, 1 Instagram account, single-user workspace and 2 months of history.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Starter | $0 | No monthly fee; pays 5% of sales Hellotext is credited with. Single-user workspace, 1 WhatsApp line, basic reporting. |
| Small | $67per month, billed yearly ($74 billed monthly) | Or 4% of attributed sales above $2K. Unlimited collaborators, 8 playbooks, 37K messages, up to 7K US SMS. |
| Grow | $269per month, billed yearly ($299 billed monthly) | Or 3% of attributed sales above $10K. 25 playbooks, 150K AI messages, 2 custom AI agents, 2 WhatsApp lines. |
| Pro | $629per month, billed yearly ($699 billed monthly) | Or 2.5% of attributed sales above $30K. All 38 playbooks, 350K AI messages, email and push, unlimited AI agents. |
Read from hellotext.com on Nov 13, 2026. Prices change, so confirm with Hellotext before you buy.
Ways to pay less
- Annual discountSave 10% when paid yearly
Hellotext's pricing page has a Paid yearly option marked 'Save 10%'.
Stated on hellotext.com
Works with
Hellotext alternatives
- Hellotext vs Postscript
Free trial · from $49/mo
- Hellotext vs Recart
From $200/mo
- Hellotext vs Emotive
Free trial
- Hellotext vs Manychat
Free plan · from $169/yr
Common questions
Does Hellotext have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Hellotext is listed for Web.
Does Hellotext have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Hellotext is listed for Web.
Is Hellotext open source?
Hellotext is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.