The LivePerson Insider’s Guide
Everything we know about LivePerson in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
LivePerson
The Insider’s Guide
Messaging and AI agent platform for enterprise customer service
Every plan, grade, refund rule and rival among help desk and live chat tools, read from LivePerson’s own pages.
Made by LivePerson · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from LivePerson’s own pages, its app-store listings and our grades. Every fact in it is on LivePerson’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 6 of the 92 other help desk and live chat tools we grade
LivePerson sells Conversational Cloud, a platform where brands handle customer conversations over messaging channels with human agents and AI bots. It includes an agent workspace, a bot builder, a knowledge tool and conversation analytics. Pricing is sold in three tiers by quote only.
To get you started, here are 7 things to know about LivePerson, taken from its own pages and our grades.
Bronze, Silver and Gold are sold by quote only, and its pricing page says it was acquired by SoundHound AI.
- 1
Best for enterprise messaging and AI agents
LivePerson is a messaging and AI agent platform for enterprise service.
- 2
It runs on Web
Web.
- 3
Messaging channels
The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- 4
Agent workspace
A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- 5
Conversation Builder
A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- 6
A 1.8 GPA, above 6 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace LivePerson you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
LivePerson at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- LivePerson
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for enterprise messaging and AI agents
LivePerson is a messaging and AI agent platform for enterprise service. Bronze, Silver and Gold are sold by quote only, and its pricing page says it was acquired by SoundHound AI.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; plans are by quote only. |
| Free plan and trial | F | No free plan and no trial is listed, so you pay before you try it. |
| Features | C | Messaging channels, an agent workspace, a bot builder, knowledge AI and reporting. Analytics Studio and generative AI depend on entitlements agreed with sales. |
| Ease of use | C | No store rating on record. An enterprise rollout, with bots and knowledge to set up. |
| Platforms and integrations | B | Web only, with Salesforce, Workato, Medallia, WhatsApp and the big bot platforms. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who LivePerson is for
- Fits if you run an enterprise service desk on messaging
- Works for teams that already buy through a sales rep
Who it is not for
- Skip it if you want a price, since plans are by quote
- Tight if you want analytics or generative AI, because those depend on entitlements agreed with a rep
- Pricey if you send WhatsApp or SMS campaigns, as proactive messages are billed at provider rates plus a 15% handling fee
- Watch out: the pricing page says LivePerson has been acquired by SoundHound AI
Good to know
Good for
- Large brands running customer service over messaging apps
- Teams that want AI bots and human agents in one conversation queue
- Companies with a CRM such as Salesforce to connect
Worth knowing
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
LivePerson's current pricing could not be confirmed from its own site.
No price is published; plans are by quote only.
We could not confirm LivePerson’s current prices from its own site, so this guide lists no plans. liveperson.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Messaging and AI agent platform for enterprise customer service. Here is what it does, as its own site describes it, and what it covers: AI agents, reports, AI support agent, business texting, whatsApp messaging, chatbots.
Messaging channels, an agent workspace, a bot builder, knowledge AI and reporting.
- Messaging channels
- The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- Agent workspace
- A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- Conversation Builder
- A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- KnowledgeAI
- Pulls answers from knowledge bases, CRMs and content systems for both bots and human agents.
- Generative AI tools
- Copilot Summary, Copilot Assist and Copilot Rewrite help agents, and a hallucination-detection feature checks AI answers. Token entitlements come from sales.
- Reporting and analytics
- Report Center covers sentiment, intents, bots and voice analytics, and Analytics Studio analyzes speech and text conversations.
Where it runs
- Web
What it works with
- Salesforce
- Workato
- Medallia
- IBM Watson
- Google Dialogflow
- Amazon Lex
LivePerson is made by LivePerson.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
6/92
Other help desk and live chat tools it is graded above
LivePerson's GPA of 1.8 is higher than 6 of the 92 other help desk and live chat tools we grade, and level with 19.
It stands best on platforms and integrations (B, above 12 of 92) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. LivePerson’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- FFree plan and trialAbove 0 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- BPlatforms and integrationsAbove 12 of 92
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace LivePerson you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 67 of the 92 other help desk and live chat tools grade higher.
What you could make
- Reports: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chatbot builder hooked into the messaging apps.
- Texts from a business number, registered with the carriers.
- It plugs into other products, Salesforce, Workato and Medallia among them.
What this rests on. LivePerson’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Genesys Cloud CX, NICE CXone, Talkdesk, Five9 and Zendesk
The 5 tools LivePerson is most often weighed against, with where each one differs from it.
- 1.8GPA
Genesys Cloud CX
From $75/mo
Cloud contact center platform for voice and digital service.
- LivePerson also covers AI support agent and business texting.
- Genesys Cloud CX also covers workflow automation.
- 1.8GPA
NICE CXone
From $110/mo
Cloud contact center suite for voice, digital and AI agents.
- LivePerson also covers business texting and whatsApp messaging.
- NICE CXone also covers workflow automation.
- 1.8GPA
Talkdesk
Free plan · from $85/mo
Cloud contact center for voice and digital channels, with AI agents.
- Talkdesk has a free plan. LivePerson does not.
- LivePerson also covers AI agents, business texting, whatsApp messaging and chatbots.
- Talkdesk also covers workflow automation, live chat and business phone line.
- 1.8GPA
Five9
From $119/mo
Cloud contact center for voice and digital channels, sold in bundles.
- LivePerson also covers AI agents, business texting, whatsApp messaging and chatbots.
- Five9 also covers workflow automation, live chat and business phone line.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- LivePerson also covers AI agents, business texting, whatsApp messaging and chatbots.
- Zendesk also covers help desk, live chat and help center.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is LivePerson free?
No. LivePerson is a paid product.
What platforms does LivePerson work on?
LivePerson is available on Web.
Does LivePerson have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. LivePerson is listed for Web.
Does LivePerson have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. LivePerson is listed for Web.
Is LivePerson open source?
LivePerson is not described as open source on its own site, as read on Nov 13, 2026.
What does LivePerson integrate with?
LivePerson's listing names Salesforce, Workato, Medallia, IBM Watson, Google Dialogflow, Amazon Lex and WhatsApp.
Who makes LivePerson?
LivePerson is made by a company of the same name.
What are the alternatives to LivePerson?
The closest alternatives to LivePerson in our directory are Genesys Cloud CX, NICE CXone, Talkdesk, Five9 and Zendesk.
How does LivePerson compare with other help desk and live chat tools?
LivePerson's GPA of 1.8 is higher than 6 of the 92 other help desk and live chat tools we grade, and level with 19.
Could I make my own version of LivePerson?
To replace LivePerson you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from LivePerson’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from LivePerson's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by LivePerson. Prices change, so check liveperson.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- LivePerson, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/liveperson
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "LivePerson: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/liveperson
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/liveperson/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after LivePerson, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what LivePerson’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. LivePerson is a trademark of its owner, and this guide is not made, paid for or approved by LivePerson. Prices and plans change: check liveperson.com before you buy.