osTicket pricing
osTicket has a free plan. Paid plans start at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
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Plans and prices
- Starts at
- $12 per agent / month, for the cloud-hosted edition (billing basis not stated)
- Free plan
- Open Source edition: free to download and host yourself, with community support.
- Free trial
- 30-day free trial of the cloud-hosted edition
| Plan | Price | What you get |
|---|---|---|
| Open Source | $0 | The full software, which you host yourself. Community support only; the vendor says it has no feature tiers. |
| Cloud-hosted | $12per agent / month, billing basis not stated | Hosted by the vendor on its SupportSystem platform, with email and phone support, managed upgrades, daily backups and a free walk-through session. |
| Virtual Appliance | Custom | Customized to fit a business's needs, with the cloud edition's support and maintenance. Contact the vendor for pricing. |
Read from osticket.com on Nov 12, 2026. Prices change, so confirm with osTicket before you buy.
How osTicket's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| osTicket | $12 per agent / month, for the cloud-hosted edition (billing basis not stated) | Yes | |
| Zammad | €7 per agent / month, billed annually (€9 billed monthly) | Yes | Compare |
| FreeScout | Free | Yes | Compare |
| UVdesk | $8 per agent / month, billed annually ($11 billed monthly) | Yes | Compare |
| Spiceworks Help Desk | $6 per seat / month, billed annually ($7 billed monthly) | Yes | Compare |
| HelpDesk | $19 per user / month, billed yearly ($25 billed monthly) | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
osTicket pricing questions
Is osTicket free?
osTicket has a free plan. Open Source edition: free to download and host yourself, with community support. Paid plans start at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
How much does osTicket cost?
osTicket lists 3 plans. Open Source: $0. Cloud-hosted: $12 per agent / month, billing basis not stated. Virtual Appliance: custom pricing. Prices were read from osticket.com on Nov 12, 2026.
Does osTicket have a free trial?
Yes. 30-day free trial of the cloud-hosted edition.
When were osTicket's prices last checked?
On Nov 12, 2026, against osticket.com. Vendors change prices without notice, so confirm on their site before you buy.