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Alternatives · Help Desks

osTicket alternatives

As of Nov 12, 2026, the highest-graded osTicket alternative is Zammad (2.8 GPA). It's also the best free one.

osTicket compared with 9 alternatives: Zammad, FreeScout, UVdesk, Spiceworks Help Desk, HelpDesk and 4 more.

osTicket has a free plan. Paid plans start at $12 per agent / month, for the cloud-hosted edition (billing basis not stated). 6 of the 9 alternatives are free or have a free plan. 3 more offer a free trial.

Listings checked up to Nov 12, 2026 · Where the facts come from

Black Friday: is there a osTicket sale?

At a glance

ToolPriceFree planRuns on
osTicketThis toolFree plan · from $12/moYesWeb
ZammadFree plan · from €7/moYesWeb
FreeScoutFreeFreeWeb, iOS, Android
UVdeskFree plan · from $8/moYesWeb
Spiceworks Help DeskFree plan · from $6/moYesWeb, iOS, Android
HelpDeskFree trial · from $19/moTrial onlyWeb
Faveo HelpdeskFree plan · from $6/moYesWeb
HeskFree plan · from $29.99/moYesWeb
Jitbit Help DeskFree trial · from $24.92/moTrial onlyWeb, iOS, Android
SupportPalFree trial · from $29.95/moTrial onlyWeb

Price against what you get

osTicket starts at $12 a month for each person and scores 1.7 out of 4 on features, ease of use and platforms. 5 of the 9 alternatives on this chart score higher and start lower: Zammad, FreeScout, UVdesk, Spiceworks Help Desk and Faveo Helpdesk.

HelpDesk, Jitbit Help Desk and SupportPal score higher without starting lower.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessosTicketZammadFreeScoutUVdeskHelpDeskFaveo HelpdeskHeskJitbit Help DeskSupportPal

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from osTicket

  1. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly).
    • Zammad also covers live chat.
    • Zammad does not cover workflow automation, which osTicket does.

    Suits: Teams that must keep ticket data in Germany or on their own servers

    Zammad vs osTicketZammad pricing and details

  2. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout is free.
    • FreeScout also lists iOS and Android apps.
    • FreeScout also covers live chat and help center.
    • FreeScout does not cover workflow automation, which osTicket does.

    Suits: Teams that want a free help desk and can run their own server

    FreeScout vs osTicketFreeScout pricing and details

  3. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
    • UVdesk also covers forms and help center.
    • UVdesk does not cover workflow automation, which osTicket does.

    Suits: Online sellers who need orders shown next to support tickets

    UVdesk vs osTicketUVdesk pricing and details

  4. Spiceworks Help Desk

    Free cloud ticketing for IT teams, with a low-cost ad-free tier

    • Spiceworks Help Desk starts at $6 per seat / month, billed annually ($7 billed monthly).
    • Spiceworks Help Desk also lists iOS and Android apps.
    • Spiceworks Help Desk also covers reports and help center.
    • Spiceworks Help Desk does not cover shared inbox, which osTicket does.

    Suits: Small IT teams that want ticketing at no cost

    Spiceworks Help Desk vs osTicketSpiceworks Help Desk pricing and details

  5. HelpDesk

    Ticketing with an AI agent for email, chat, Messenger and SMS

    • HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
    • HelpDesk has no free plan, only a free trial, unlike osTicket.
    • HelpDesk also covers live chat, AI support agent, sMS marketing and chatbots.
    • HelpDesk does not cover workflow automation, which osTicket does.

    Suits: Small ecommerce teams on Shopify that want support and sales in one inbox

    HelpDesk vs osTicketHelpDesk pricing and details

  6. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly).
    • Faveo Helpdesk also covers reports and ticketing.
    • Faveo Helpdesk does not cover shared inbox, which osTicket does.

    Suits: Small teams that fit a free plan limited to 2 agents

    Faveo Helpdesk vs osTicketFaveo Helpdesk pricing and details

  7. Hesk

    PHP help desk you host yourself, or a flat-fee cloud version

    • Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
    • Hesk also covers help center and ticketing.
    • Hesk does not cover shared inbox and workflow automation, which osTicket does.

    Suits: Small teams that want a free help desk on their own server

    Hesk vs osTicketHesk pricing and details

  8. Jitbit Help Desk

    Ticketing system with cloud plans and a self-hosted license

    • Jitbit Help Desk starts at $24.92 per month for 1 agent, billed annually ($29 billed monthly).
    • Jitbit Help Desk has no free plan, only a free trial, unlike osTicket.
    • Jitbit Help Desk also lists iOS and Android apps.
    • Jitbit Help Desk also covers live chat, help center and ticketing.
    • Jitbit Help Desk does not cover shared inbox and workflow automation, which osTicket does.

    Suits: Small teams that want a hosted help desk priced by agent count

    Jitbit Help Desk vs osTicketJitbit Help Desk pricing and details

  9. SupportPal

    Self-hosted help desk with flat pricing and unlimited agents

    • SupportPal starts at $29.95 per month, self-hosted license for unlimited operators.
    • SupportPal has no free plan, only a free trial, unlike osTicket.
    • SupportPal also covers help center and ticketing.
    • SupportPal does not cover workflow automation, which osTicket does.

    Suits: Teams that must keep help desk data on their own server

    SupportPal vs osTicketSupportPal pricing and details

Limits worth knowing in osTicket

  • The free edition is self-hosted: you provide the server, installation, upgrades and backups, and support is community-only.
  • The cloud-hosted edition runs on a separate product, SupportSystem, and its $12 per agent price is shown without a billing period.
  • The site lists email, web forms and API as channels; chat and social channels are not listed.
  • The virtual appliance has no published price.
osTicket pricing and details

Common questions

What are the alternatives to osTicket?

The alternatives to osTicket in this directory are Zammad, FreeScout, UVdesk, Spiceworks Help Desk, HelpDesk, Faveo Helpdesk, Hesk, Jitbit Help Desk and SupportPal. Each one has a side-by-side comparison with osTicket.

Is there a free alternative to osTicket?

Yes. FreeScout is free to use. Zammad, UVdesk, Spiceworks Help Desk, Faveo Helpdesk and Hesk have a free plan alongside paid ones.

Which osTicket alternatives work on Android?

The osTicket listing does not include an Android app. FreeScout, Spiceworks Help Desk and Jitbit Help Desk list one.

Which osTicket alternatives work on iOS?

The osTicket listing does not include an iOS app. FreeScout, Spiceworks Help Desk and Jitbit Help Desk list one.

When were these prices checked?

Every listing on this page was checked on Nov 12, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.