Otter.ai refund policy
Otter.ai states a refund policy with no set window, and you cancel in your own settings.
Otter.ai refunds and cancellation
Ordinary · checked Oct 18, 2026
No refunds, and Otter says so in both its terms and its help centre: fees are non-refundable, full stop. What you do get is a clean exit. You cancel in the billing settings yourself, keep the paid features to the end of the period, can reactivate or pause instead, and nothing you recorded is deleted when the workspace drops to Basic. That is the ordinary deal, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
Otter's help article on cancelling says subscriptions are non-refundable, as explained in its terms of service, and the terms say all fees are non-refundable. Subscriptions bought through the Apple App Store or Google Play are managed on those platforms for billing, refunds and cancellation, under their own refund policies. No window of any length is stated for a purchase made on Otter's own site.
Stated on help.otter.ai- How to cancel Otter.ai
A subscription bought from Otter must be managed in a web browser: sign in as an admin, go to Account Settings, then Billing, click Cancel Plan, pick a reason and confirm. Otter says to cancel at least 24 hours before the next billing date to avoid an unwanted charge, offers a Pause plan instead, and lets you reactivate before the period ends. App Store and Google Play subscriptions are cancelled in those stores.
- Sign in to Otter on the web as an admin
- Go to Account Settings, then Billing, and click Cancel Plan
- Select your main reason for cancelling and click Continue
- Read the information in the pop-up and click Cancel subscription to confirm
- What you keep afterwards
Otter says conversations stay in the account whether you cancel, downgrade or change plan, and are deleted only if you delete them, delete the account, or a workspace admin does. On the Basic free plan you can open the 25 most recent conversations; older ones are archived rather than deleted, are not deleted later either, and can still be exported. Paid features last until the end of the billing period.
Stated on help.otter.ai- Renewals
Otter's terms say a subscription renews automatically for a period equal to the first one or one year, whichever is less, and that you must cancel before it renews to avoid the next charge. For customers on an order form, the terms ask for 30 days' written notice before the end of a term to change or end it. No reminder before a renewal is promised on the pages read.
Stated on otter.ai
In your favour
- You cancel in the billing settings yourself, and keep the paid features to the end of the period.
- Change your mind before the period ends and you can reactivate the plan in the same place.
- Need a break rather than an exit? Otter offers a pause instead of a cancellation.
- Nothing you recorded is deleted on the way down to Basic, and archived conversations still export.
Watch out for
- Fees are non-refundable in the terms and in the help centre alike: there is no window at all.
- Cancel at least 24 hours before the billing date or the next charge goes through.
- On Basic you can only open your 25 most recent conversations until you pay again.
- Bought Otter in the App Store or Google Play? That store handles billing, refunds and cancelling.
Getting help from Otter.ai
Ordinary · checked Oct 18, 2026
You write in and wait. There is a request form anyone can use and the pricing table promises email support on every plan, prioritised on Business and Enterprise. There is no chat with a person, no phone, and not one page that says when the team works or how fast it aims to answer. That is where most tools sit, so a C.
Ways to get help
Email
Otter's terms give a support address and say a subscription can be cancelled by writing to it, as an alternative to the settings page or the app stores.
Stated on otter.aiContact form or ticket
A Submit a request form in the help centre, linked from the bottom of every article, which opened for our reader without signing in.
Stated on help.otter.aiHelp centre
Otter's help centre, grouped into getting started, using Otter, account settings and billing, and workspaces, with articles on cancelling, archived conversations and deleting an account.
Stated on help.otter.ai
Not listed on Otter.ai’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing page's Product Support section lists email support as Standard on the Basic and Pro plans and Prioritised on Business and Enterprise. It states no hours, no reply target and no other difference between the plans.
Stated on otter.ai
In your favour
- Anyone can send a request, free users included, without signing in first.
- The help centre answers the awkward questions: archived conversations, cancelling and deleting an account.
- Email support is listed on every plan, not held back for the paid ones.
Watch out for
- No live chat with a person and no phone number anywhere on the site.
- No page states support hours or how quickly Otter aims to reply.
- Business and Enterprise get prioritised support, which says nothing about the wait on Pro.
- Anything bought through an app store is that store's problem, not Otter's.
What these two grades rest on. Read on 18 October 2026: Otter's terms of service, its help articles on cancelling a Pro subscription and on what happens to conversations when a plan changes, its help centre and request form, and the pricing page with its support row and questions. The help centre turns automated readers away, so it was read in a browser. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Otter.ai refund and cancellation questions
Does Otter.ai give refunds?
Otter's help article on cancelling says subscriptions are non-refundable, as explained in its terms of service, and the terms say all fees are non-refundable. Subscriptions bought through the Apple App Store or Google Play are managed on those platforms for billing, refunds and cancellation, under their own refund policies. No window of any length is stated for a purchase made on Otter's own site. This is Otter.ai's own policy, as read on Oct 18, 2026.
How do I cancel Otter.ai?
A subscription bought from Otter must be managed in a web browser: sign in as an admin, go to Account Settings, then Billing, click Cancel Plan, pick a reason and confirm. Otter says to cancel at least 24 hours before the next billing date to avoid an unwanted charge, offers a Pause plan instead, and lets you reactivate before the period ends. App Store and Google Play subscriptions are cancelled in those stores. The steps its help page gives: 1. Sign in to Otter on the web as an admin. 2. Go to Account Settings, then Billing, and click Cancel Plan. 3. Select your main reason for cancelling and click Continue. 4. Read the information in the pop-up and click Cancel subscription to confirm.
What happens to my data if I cancel Otter.ai?
Otter says conversations stay in the account whether you cancel, downgrade or change plan, and are deleted only if you delete them, delete the account, or a workspace admin does. On the Basic free plan you can open the 25 most recent conversations; older ones are archived rather than deleted, are not deleted later either, and can still be exported. Paid features last until the end of the billing period.
How do I contact Otter.ai support?
Otter.ai's pages list these ways to get help: email, contact form or ticket and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does Otter.ai renew automatically?
Otter's terms say a subscription renews automatically for a period equal to the first one or one year, whichever is less, and that you must cancel before it renews to avoid the next charge. For customers on an order form, the terms ask for 30 days' written notice before the end of a term to change or end it. No reminder before a renewal is promised on the pages read.
Can I try Otter.ai before paying?
Yes. 7-day free trial of Otter Business. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Otter.ai costs month to month on its pricing page. We read these policies; we haven’t asked Otter.ai for a refund or contacted its support.
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