Reclaim.ai refund policy
Reclaim.ai's longest stated refund window is 30 days, and you cancel in your own settings.
Reclaim.ai refunds and cancellation
Good · checked Oct 18, 2026
Buy a year and you have 30 days to change your mind, which is more than most calendar apps offer. It isn't an A because the refund is eleven months back rather than twelve, you have to write in for it, it only counts from the day you first start the annual plan and not at a renewal, and monthly payments never come back. Cancelling itself is painless: a button on the Billing page, access to the end of the period, then the free Lite plan.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say fees for a paid subscription are non-refundable and non-creditable, including for partial months, with one exception: cancel an annual subscription within 30 days of its initial start date and it ends at the close of that 30-day period, and you may contact Reclaim for a pro-rata refund worth eleven months of the fee, less transaction fees and taxes. The billing article repeats the 30-day limit.
Stated on reclaim.ai- How to cancel Reclaim.ai
A paid plan is cancelled in the app on the Billing and Team page, reached from the profile photo at the top right, by pressing Cancel plan under the free Lite plan. Only account admins can manage billing for a team. A free trial needs no action at all: Reclaim says it ends on its own and the account moves to Lite without a charge.
- Click your profile photo at the top right and select Billing
- On the Billing and Team page, click Cancel plan under the free Lite plan
- Select Proceed to Cancel
- Answer the few questions about why you are cancelling
- Confirm to finalise the cancellation
- What you keep afterwards
The cancellation takes effect at the end of the current billing period, and until then every paid feature stays available. After that the account drops to the free Lite plan and no further charges apply. A separate article on deleting an account says deletion is self-service and permanent, and that Reclaim clears the events it created and wipes account data within about an hour.
Stated on help.reclaim.ai- Renewals
The terms say you authorise Reclaim to bill your payment instrument in advance on a periodic basis under the applicable payment plan until you terminate your account. No page read mentions a reminder before a yearly renewal, and the 30-day refund window is tied to the initial start date of an annual subscription rather than to each renewal.
Stated on reclaim.ai
In your favour
- Thirty days to change your mind on an annual plan is generous for a calendar app at this price.
- You cancel yourself from the Billing page, with nobody to email and no notice period.
- Paid features run to the end of the period you already paid for, then the account drops to free Lite.
- Deleting the account is self-service too, and Reclaim says it wipes your data and tidies your calendar.
Watch out for
- Inside the 30 days you get eleven months back, not twelve, less transaction fees and taxes.
- You have to contact Reclaim to claim that refund; the Billing page won't do it for you.
- The window runs from the day you first start an annual plan, so a renewal you forgot about is not covered.
- Monthly payments are non-refundable, and the terms rule out credits for part of a month.
Getting help from Reclaim.ai
Excellent · checked Oct 18, 2026
Reclaim puts numbers on its support and keeps them in one short article: live chat with the team, weekdays 7 in the morning to 5 in the evening Pacific, and a reply usually inside an hour during those hours. Email is open at any time, the help centre is public, and nothing we read limits the chat to a particular plan. Live help with stated hours and a stated reply time is an A.
Ways to get help
Live chat
Live chat with the support team, opened from inside the app, from the help docs or from the website. The contact article calls it the best way to reach the team during support hours and names no plan that it is limited to.
Stated on help.reclaim.aiEmail
The support team can be emailed at any hour from the address the account is registered under. For a product outage or a severe problem the article asks you to put Emergency in the subject line.
Stated on help.reclaim.aiHelp centre
A public help centre with articles grouped into billing, settings, calendar sync, account and team administration, security and troubleshooting, open without logging in.
Stated on help.reclaim.ai
Not listed on Reclaim.ai’s pages: phone.
- When people answer
The contact article gives support hours of Monday to Friday, 7 in the morning to 5 in the evening Pacific Time. It adds that the team does its best to monitor requests sent outside those hours and answer them by urgency.
Stated on help.reclaim.ai- How fast it says it replies
The contact article says the team typically responds in less than one hour during support hours. It attaches no plan to that figure, and states no target for messages sent outside support hours beyond answering by urgency.
Stated on help.reclaim.ai- What depends on your plan
Its pages do not say.
In your favour
- Live chat reaches the support team, and the contact page says so plainly.
- It states both the hours and a reply time, which plenty of bigger tools never do.
- Email is accepted at any hour, with an Emergency flag for anything urgent.
- The help centre is public and has step-by-step articles on cancelling and deleting an account.
Watch out for
- Support hours are one US time zone only, so a European afternoon falls outside them.
- No page we read says what support each plan gets, so there is no stated difference to rely on.
- The under-an-hour reply is what typically happens, not a promise.
- There is no phone line listed anywhere on the pages read.
What these two grades rest on. Read on 18 October 2026: Reclaim's terms of service and their Refunds and Cancellations clause, its help articles on managing or cancelling a subscription, on deleting an account and on contacting support, the help centre's front page and its pricing page. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Reclaim.ai refund and cancellation questions
Does Reclaim.ai give refunds?
The terms say fees for a paid subscription are non-refundable and non-creditable, including for partial months, with one exception: cancel an annual subscription within 30 days of its initial start date and it ends at the close of that 30-day period, and you may contact Reclaim for a pro-rata refund worth eleven months of the fee, less transaction fees and taxes. The billing article repeats the 30-day limit. This is Reclaim.ai's own policy, as read on Oct 18, 2026.
How do I cancel Reclaim.ai?
A paid plan is cancelled in the app on the Billing and Team page, reached from the profile photo at the top right, by pressing Cancel plan under the free Lite plan. Only account admins can manage billing for a team. A free trial needs no action at all: Reclaim says it ends on its own and the account moves to Lite without a charge. The steps its help page gives: 1. Click your profile photo at the top right and select Billing. 2. On the Billing and Team page, click Cancel plan under the free Lite plan. 3. Select Proceed to Cancel. 4. Answer the few questions about why you are cancelling. 5. Confirm to finalise the cancellation.
What happens to my data if I cancel Reclaim.ai?
The cancellation takes effect at the end of the current billing period, and until then every paid feature stays available. After that the account drops to the free Lite plan and no further charges apply. A separate article on deleting an account says deletion is self-service and permanent, and that Reclaim clears the events it created and wipes account data within about an hour.
How do I contact Reclaim.ai support?
Reclaim.ai's pages list these ways to get help: live chat, email and help centre. The contact article gives support hours of Monday to Friday, 7 in the morning to 5 in the evening Pacific Time. It adds that the team does its best to monitor requests sent outside those hours and answer them by urgency. The contact article says the team typically responds in less than one hour during support hours. It attaches no plan to that figure, and states no target for messages sent outside support hours beyond answering by urgency. No phone was listed, as read on Oct 18, 2026.
Does Reclaim.ai renew automatically?
The terms say you authorise Reclaim to bill your payment instrument in advance on a periodic basis under the applicable payment plan until you terminate your account. No page read mentions a reminder before a yearly renewal, and the 30-day refund window is tied to the initial start date of an annual subscription rather than to each renewal.
Can I try Reclaim.ai before paying?
Yes. 14-day free trial of the Business plan for all users. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Reclaim.ai costs month to month on its pricing page. We read these policies; we haven’t asked Reclaim.ai for a refund or contacted its support.
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