Structured refund policy
Structured states a refund policy with no set window, and you cancel in your own settings.
Structured refunds and cancellation
Ordinary · checked Oct 18, 2026
Structured's terms name only two ways to get money back: the 14 days the law gives buyers in places that have that rule, and whatever the app store you bought through decides, which the store handles rather than Structured. There is no money-back promise of its own. Against that, cancelling is a link in the app or in the store, it takes effect at the end of the period you paid for, and the free app keeps working afterwards. No refunds plus a clean exit is a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say you may be entitled to a refund only if you exercise a statutory right of withdrawal within fourteen days of subscribing, or where the app store's own terms entitle you to one, in which case the app store processes it. No other refund is offered, and nothing is said about a refund after a renewal. Payments are taken in advance for each period, through the app store or Structured's payment provider.
Stated on strct.app- How to cancel Structured
The terms say you can cancel an existing subscription at any time through a link in the Structured app, or directly in the app store you bought it from, and that the cancellation runs to the end of the subscription period you chose. No help-centre article sets out the steps, so none are listed here.
Stated on strct.app- What you keep afterwards
Structured's help centre says the app can always be downloaded and used for free, and lists what the free version keeps: timeline and all-day tasks, the inbox, subtasks, notes, icons, colour coding, notifications and drag and drop. Pro-only features such as calendar import, recurring tasks and Structured AI stop. The pages do not say what becomes of anything made with a Pro feature once Pro ends.
Stated on help.structured.app- Renewals
The terms say that when a subscription period ends the booking is automatically extended by the same period and billed through the app store, unless you cancelled before it expired. No reminder before a renewal is mentioned. Prices may be changed at any time, with the change published in the app stores and in the app. The lifetime purchase is a one-off and does not renew.
Stated on strct.app
In your favour
- You cancel from a link inside the app or in the app store, with nobody to write to.
- Cancelling runs to the end of the period you already paid for, not the day you press it.
- The free app carries on working afterwards, with tasks, subtasks, notes and reminders intact.
- There is a lifetime purchase, which is a one-off and never renews.
Watch out for
- Structured offers no money-back guarantee of its own, only the statutory 14 days and whatever the store allows.
- Buy through the App Store or Google Play and the store, not Structured, decides any refund.
- A subscription extends itself by the same period unless you cancel first, and no reminder is promised.
- Nothing on these pages says what happens to anything you made with a Pro-only feature after Pro ends.
Getting help from Structured
Ordinary · checked Oct 18, 2026
A contact form and a sizeable help centre, free for everyone, and that is the lot. No page says when the team is at its desk or how quickly it tries to answer, and there is no chat, no phone and no public forum. Nothing says paying for Pro moves you up the queue either. That is exactly where most small apps sit, so it is a C.
Ways to get help
Contact form or ticket
A contact form in the help centre asking for your name, email, subject, Structured User ID, platform and any extra context. It suggests help articles as you type and says a request will be answered shortly, without giving a time.
Stated on help.structured.appHelp centre
The Structured Help Center has written articles grouped into getting started, FAQs, how-tos, troubleshooting, upcoming features and using Structured across devices, open to anyone without signing in.
Stated on help.structured.app
Not listed on Structured’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- Anyone can use the contact form, whether they pay for Pro or not.
- The help centre is detailed, with separate sections for troubleshooting and for each platform.
Watch out for
- No page says when support works or how fast it aims to reply.
- There is no live chat, no phone line and no public community forum.
- Nothing says Pro buys a faster answer than the free app gets.
What these two grades rest on. Read on 18 October 2026: Structured's terms and conditions, its help-centre articles on what Structured Pro is and on which features are free, the help centre's contact form and its home page, and the imprint on structured.app. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Structured refund and cancellation questions
Does Structured give refunds?
The terms say you may be entitled to a refund only if you exercise a statutory right of withdrawal within fourteen days of subscribing, or where the app store's own terms entitle you to one, in which case the app store processes it. No other refund is offered, and nothing is said about a refund after a renewal. Payments are taken in advance for each period, through the app store or Structured's payment provider. This is Structured's own policy, as read on Oct 18, 2026.
How do I cancel Structured?
The terms say you can cancel an existing subscription at any time through a link in the Structured app, or directly in the app store you bought it from, and that the cancellation runs to the end of the subscription period you chose. No help-centre article sets out the steps, so none are listed here.
What happens to my data if I cancel Structured?
Structured's help centre says the app can always be downloaded and used for free, and lists what the free version keeps: timeline and all-day tasks, the inbox, subtasks, notes, icons, colour coding, notifications and drag and drop. Pro-only features such as calendar import, recurring tasks and Structured AI stop. The pages do not say what becomes of anything made with a Pro feature once Pro ends.
How do I contact Structured support?
Structured's pages list these ways to get help: contact form or ticket and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does Structured renew automatically?
The terms say that when a subscription period ends the booking is automatically extended by the same period and billed through the app store, unless you cancelled before it expired. No reminder before a renewal is mentioned. Prices may be changed at any time, with the change published in the app stores and in the app. The lifetime purchase is a one-off and does not renew.
Can I try Structured before paying?
Yes. Structured Pro has a trial period that includes every Pro feature. The help center does not state its length. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Structured costs month to month on its pricing page. We read these policies; we haven’t asked Structured for a refund or contacted its support.
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