The Thunai Insider’s Guide
Everything we know about Thunai in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Thunai
The Insider’s Guide
AI voice, chat and email agents plus live assist for contact centers
Every plan, grade, refund rule and rival among AI agents, read from Thunai’s own pages.
Made by Thunai · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Thunai’s own pages, its app-store listings and our grades. Every fact in it is on Thunai’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 30 of the 178 other AI agents we grade
Thunai is an enterprise customer experience platform that puts AI agents on voice, chat and email, and gives human agents live suggestions during conversations. It also covers call scoring, multilingual voice translation and automated post-call work such as summaries and CRM updates. Pricing is quoted through a demo request.
To get you started, here are 7 things to know about Thunai, taken from its own pages and our grades.
Prices are only quoted after a demo and the pages show no self-serve plan.
- 1
Best for AI agents for contact centres
Thunai puts AI agents on voice, chat and email and gives human agents live suggestions during calls, with call scoring and translation.
- 2
It runs on 3 platforms
Web, macOS and Windows.
- 3
Real-time live agent assist
Surfaces answers and knowledge to a human agent during a call or chat instead of making them search mid-conversation.
- 4
Omnichannel AI agents
AI agents handle voice, chat and email requests, and an email agent can answer, route and follow up on messages.
- 5
Autonomous workflows
Writes call summaries, updates CRM records and assigns follow-ups after an interaction.
- 6
A 1.8 GPA, above 30 of 178
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Thunai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Thunai at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, macOS, Windows
- Made by
- Thunai
- Category
- AI Agents
- Our grade
- 1.8 GPA, weak
The report card
Best for AI agents for contact centres
Thunai puts AI agents on voice, chat and email and gives human agents live suggestions during calls, with call scoring and translation. Prices are only quoted after a demo and the pages show no self-serve plan.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the pricing page redirects to a demo request. |
| Free plan and trial | F | No free plan or trial. There is no self-serve signup on the pages read. |
| Features | C | Voice, chat and email agents, live agent assist, call scoring and translation. Pages are aimed at enterprises, and the platform list is thin. |
| Ease of use | C | No rating on record. It connects to contact-centre tools like Genesys and Amazon Connect, which takes setup. |
| Platforms and integrations | B | Web platform plus the Thunai Edge desktop app for Windows and Mac, with Genesys, ServiceNow, RingCentral and Salesforce links. No phone app listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Thunai is for
- Fits if you run a large contact centre on Genesys, Amazon Connect or RingCentral
- Works for teams that want live prompts for human agents
Who it is not for
- Skip it if you want self-serve signup, as none appears on the pages read
- Not for you if you need a price before a demo, since the pricing page redirects to one
- Not for you if you are a small shop, since it is built for enterprise buyers
- Watch out: iOS and Android apps are not listed
Good to know
Good for
- Contact centers adding AI assist alongside existing phone and CRM systems
- IT support and customer support teams with high volumes of routine requests
- Enterprises in retail, healthcare, finance, insurance and manufacturing
Worth knowing
- No prices are published: the pricing page redirects to a demo request, and the site's structured data says enterprise pricing is on request.
- The site is aimed at enterprises, and no self-serve signup or free plan appears on the pages read.
- Thunai Edge is the only product with platforms stated (Windows and Mac); iOS and Android apps are not listed on visible pages.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Thunai's current pricing could not be confirmed from its own site.
No price is published; the pricing page redirects to a demo request.
We could not confirm Thunai’s current prices from its own site, so this guide lists no plans. thunai.ai has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, macOS and Windows
AI voice, chat and email agents plus live assist for contact centers. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, AI agents, AI support agent.
Voice, chat and email agents, live agent assist, call scoring and translation.
- Real-time live agent assist
- Surfaces answers and knowledge to a human agent during a call or chat instead of making them search mid-conversation.
- Omnichannel AI agents
- AI agents handle voice, chat and email requests, and an email agent can answer, route and follow up on messages.
- Autonomous workflows
- Writes call summaries, updates CRM records and assigns follow-ups after an interaction.
- Call scoring and audit
- Scores calls so quality teams can review them against criteria.
- Multilingual voice translation
- Translates conversations in real time between customer and agent.
- Thunai Edge desktop app
- A local-first voice and screen AI for the agent's desktop, listed for Windows and Mac.
Where it runs
- Web
- macOS
- Windows
What it works with
- Genesys
- Amazon Connect
- ServiceNow
- RingCentral
- Salesforce
- Microsoft Teams
Thunai is made by Thunai.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
30/178
Other AI agents it is graded above
Thunai's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33.
It stands best on platforms and integrations (B, above 47 of 178) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. Thunai’s own letter is outlined.
- CValue for moneyAbove 28 of 178
- FFree plan and trialAbove 0 of 178
- CFeaturesAbove 2 of 178
- CEase of useAbove 36 of 178
- BPlatforms and integrationsAbove 47 of 178
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Thunai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 115 of the 178 other AI agents grade higher.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A real app for macOS and Windows. Something home-made would be a web page.
What this rests on. Thunai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Intercom Fin, Sierra, Decagon, Ada and Cognigy
The 5 tools Thunai is most often weighed against, with where each one differs from it.
- 2.2GPA
Intercom Fin
Free trial · from $19/mo
AI customer service agent billed per resolved conversation.
- Only Thunai lists macOS and Windows apps.
- Thunai also covers workflow automation.
- Intercom Fin also covers help desk, live chat and chatbots.
- 1.6GPA
Sierra
Paid
Conversational AI agents for customer service at large brands.
- Only Thunai lists macOS and Windows apps.
- Thunai also covers workflow automation.
- Sierra also covers chatbots.
- 1.6GPA
Decagon
Paid
AI concierge agents for customer support across voice, chat and email.
- Only Thunai lists macOS and Windows apps.
- Thunai also covers workflow automation.
- Decagon also covers chatbots and a/B testing.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Only Thunai lists macOS and Windows apps.
- Thunai also covers workflow automation.
- Ada also covers chatbots.
- 1.8GPA
Cognigy
Paid
Enterprise AI agents for voice and chat in the contact center.
- Only Thunai lists macOS and Windows apps.
- Thunai also covers workflow automation.
- Cognigy also covers live chat and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Thunai free?
No. Thunai is a paid product.
What platforms does Thunai work on?
Thunai is available on Web, macOS and Windows.
Does Thunai have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Thunai is listed for Web, macOS and Windows.
Does Thunai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Thunai is listed for Web, macOS and Windows.
Is Thunai open source?
Thunai is not described as open source on its own site, as read on Nov 13, 2026.
What does Thunai integrate with?
Thunai's listing names Genesys, Amazon Connect, ServiceNow, RingCentral, Salesforce and Microsoft Teams.
Who makes Thunai?
Thunai is made by a company of the same name.
What are the alternatives to Thunai?
The closest alternatives to Thunai in our directory are Intercom Fin, Sierra, Decagon, Ada and Cognigy.
How does Thunai compare with other AI agents?
Thunai's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33.
Could I make my own version of Thunai?
To replace Thunai you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Thunai’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Thunai's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Thunai. Prices change, so check thunai.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Thunai, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/thunai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Thunai: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/thunai
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/thunai/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded AI agents after Thunai, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 179 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Thunai’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Thunai is a trademark of its owner, and this guide is not made, paid for or approved by Thunai. Prices and plans change: check thunai.ai before you buy.