Decagon vs Thunai (2026): which should you pick?
As of Nov 13, 2026, Thunai grades higher than Decagon: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Thunai grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Decagon
AI concierge agents for customer support across voice, chat and email
Paid
Which one is for you
Pick Decagon if
- Fits if you run a support team and want agents on voice, chat and email
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and there is no pricing page
- Not for you if you want to try it free, as no self-serve plan or trial is shown
- Tight if you want integrations named: the site gives no list
Pick Thunai if
- Fits if you run a large contact centre on Genesys, Amazon Connect or RingCentral
- Works for teams that want live prompts for human agents
Look elsewhere if
- Skip it if you want self-serve signup, as none appears on the pages read
- Not for you if you need a price before a demo, since the pricing page redirects to one
- Not for you if you are a small shop, since it is built for enterprise buyers
- Watch out: iOS and Android apps are not listed
How we grade them
| 1.6GPADecagonWeak | 1.8GPAThunaiWeak | |
|---|---|---|
| Value for money | CNo prices are published and the site has no pricing page, so it sits in the middle by default. | CNo price is published; the pricing page redirects to a demo request. |
| Free plan and trial | FNo self-serve plan or free trial is shown. | FNo free plan or trial. There is no self-serve signup on the pages read. |
| Features | CAgent procedures, voice, chat and email, testing, experiments and insights. | CVoice, chat and email agents, live agent assist, call scoring and translation. Pages are aimed at enterprises, and the platform list is thin. |
| Ease of use | CNo store rating on record. Procedures are written and tested by you, with onboarding through sales. | CNo rating on record. It connects to contact-centre tools like Genesys and Amazon Connect, which takes setup. |
| Platforms and integrations | CWeb only, and the site gives no list of integrations by name. | BWeb platform plus the Thunai Edge desktop app for Windows and Mac, with Genesys, ServiceNow, RingCentral and Salesforce links. No phone app listed. |
| Best for | AI customer support agents | AI agents for contact centres |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Decagon and Thunai. How we grade
Where they differ
- Decagon also covers chatbots and a/B testing.
- Thunai also covers workflow automation.
In commonWebAI agentsAI support agent
At a glance
| Decagon | Thunai | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Made by | Decagon | Thunai |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Decagon
- No prices are published and the site has no pricing page; the call to action is Get a demo.
- No self-serve plan or free trial is shown.
- The site gives no list of integrations by name.
Thunai
- No prices are published: the pricing page redirects to a demo request, and the site's structured data says enterprise pricing is on request.
- The site is aimed at enterprises, and no self-serve signup or free plan appears on the pages read.
- Thunai Edge is the only product with platforms stated (Windows and Mac); iOS and Android apps are not listed on visible pages.
Key features
Decagon
- Agent Operating Procedures
- AOPs describe an agent's workflows in natural language instead of a configuration language, so behavior can be changed quickly.
- Voice, chat and email
- Agents work across voice, chat and email, and the site says they keep memory across channels.
- Testing and experiments
- Simulations run at scale before launch, and live A/B experiments compare versions of an agent.
- Watchtower and insights
- Watchtower is an always-on quality check, and reporting covers the voice of the customer.
- Duet
- An AI partner for building and improving agents.
Thunai
- Real-time live agent assist
- Surfaces answers and knowledge to a human agent during a call or chat instead of making them search mid-conversation.
- Omnichannel AI agents
- AI agents handle voice, chat and email requests, and an email agent can answer, route and follow up on messages.
- Autonomous workflows
- Writes call summaries, updates CRM records and assigns follow-ups after an interaction.
- Call scoring and audit
- Scores calls so quality teams can review them against criteria.
- Multilingual voice translation
- Translates conversations in real time between customer and agent.
- Thunai Edge desktop app
- A local-first voice and screen AI for the agent's desktop, listed for Windows and Mac.
Plans
Decagon
Pricing could not be confirmed. See decagon.ai.
Thunai
Pricing could not be confirmed. See thunai.ai.
Common questions
Which is cheaper, Decagon or Thunai?
As of Nov 13, 2026, Decagon has no price we could confirm, and Thunai has no price we could confirm.
Which has a free plan, Decagon or Thunai?
As of Nov 13, 2026, neither Decagon nor Thunai has a free plan.
Which platforms do Decagon and Thunai run on?
As of Nov 13, 2026, only Thunai lists macOS and Windows apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.