Intercom Fin vs Thunai (2026): which should you pick?
As of Nov 13, 2026, Intercom Fin grades higher than Thunai: 2.2 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Intercom Fin grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Intercom Fin
AI customer service agent billed per resolved conversation
Which one is for you
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
Pick Thunai if
- Fits if you run a large contact centre on Genesys, Amazon Connect or RingCentral
- Works for teams that want live prompts for human agents
Look elsewhere if
- Skip it if you want self-serve signup, as none appears on the pages read
- Not for you if you need a price before a demo, since the pricing page redirects to one
- Not for you if you are a small shop, since it is built for enterprise buyers
- Watch out: iOS and Android apps are not listed
How we grade them
| 2.2GPAIntercom FinFair | 1.8GPAThunaiWeak | |
|---|---|---|
| Value for money | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. | CNo price is published; the pricing page redirects to a demo request. |
| Free plan and trial | CA 14-day trial with no card. There is no free plan. | FNo free plan or trial. There is no self-serve signup on the pages read. |
| Features | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. | CVoice, chat and email agents, live agent assist, call scoring and translation. Pages are aimed at enterprises, and the platform list is thin. |
| Ease of use | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. | CNo rating on record. It connects to contact-centre tools like Genesys and Amazon Connect, which takes setup. |
| Platforms and integrations | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. | BWeb platform plus the Thunai Edge desktop app for Windows and Mac, with Genesys, ServiceNow, RingCentral and Salesforce links. No phone app listed. |
| Best for | support teams that pay only when the AI resolves a ticket | AI agents for contact centres |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Intercom Fin and Thunai. How we grade
Where they differ
- Intercom Fin also covers help desk, live chat and chatbots.
- Thunai also covers workflow automation.
At a glance
| Intercom Fin | Thunai | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $19 per seat / month, billed annually, plus $0.99 per Fin outcome | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Made by | Intercom | Thunai |
| Price read from | intercom.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Thunai
- No prices are published: the pricing page redirects to a demo request, and the site's structured data says enterprise pricing is on request.
- The site is aimed at enterprises, and no self-serve signup or free plan appears on the pages read.
- Thunai Edge is the only product with platforms stated (Windows and Mac); iOS and Android apps are not listed on visible pages.
Key features
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Thunai
- Real-time live agent assist
- Surfaces answers and knowledge to a human agent during a call or chat instead of making them search mid-conversation.
- Omnichannel AI agents
- AI agents handle voice, chat and email requests, and an email agent can answer, route and follow up on messages.
- Autonomous workflows
- Writes call summaries, updates CRM records and assigns follow-ups after an interaction.
- Call scoring and audit
- Scores calls so quality teams can review them against criteria.
- Multilingual voice translation
- Translates conversations in real time between customer and agent.
- Thunai Edge desktop app
- A local-first voice and screen AI for the agent's desktop, listed for Windows and Mac.
Plans
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Thunai
Pricing could not be confirmed. See thunai.ai.
Ways to pay less
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Thunai
No public discounts listed.
Common questions
Which is cheaper, Intercom Fin or Thunai?
As of Nov 13, 2026, Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome, and Thunai has no price we could confirm.
Which has a free plan, Intercom Fin or Thunai?
As of Nov 13, 2026, neither Intercom Fin nor Thunai has a free plan. Intercom Fin has a free trial.
Which platforms do Intercom Fin and Thunai run on?
As of Nov 13, 2026, only Thunai lists macOS and Windows apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.