Zammad pricing
Zammad has a free plan. Paid plans start at €7 per agent / month, billed annually (€9 billed monthly).
Black Friday: is there a Zammad sale?
Plans and prices
- Starts at
- €7 per agent / month, billed annually (€9 billed monthly)
- Free plan
- The open-source software is free to download and run on your own servers; you handle updates, backups and availability.
- Free trial
- 30-day free trial of the hosted service on the Professional plan
| Plan | Price | What you get |
|---|---|---|
| Starter v2 | €7per agent / month, billed annually (€9 billed monthly) | Hosted. Up to 5 agents; email, web form and SMS channels, text modules, macros, triggers and 20 GB of disk space. |
| Professional v2 | €16per agent / month, billed annually (€18 billed monthly) | Hosted. Up to 35 agents; adds chat and Telegram, SLAs, individual roles, a monolingual knowledge base and 50 GB of disk. |
| Plus v2 | €25per agent / month, billed annually (€27 billed monthly) | Hosted. Unlimited agents; adds Facebook and WhatsApp, a multilingual knowledge base, GitHub/GitLab links and reporting. |
| Self-hosted | €0 | Download Zammad and host it yourself under its open-source licence, with no vendor support included. |
| Self-hosted support | €2,999per year (Business); Enterprise €5,999, Corporation €9,999 | Support subscriptions for self-hosted installs, with response times of 6, 4 or 2 hours and 15, 45 or 95 service requests a year. |
Read from zammad.com on Nov 12, 2026. Prices change, so confirm with Zammad before you buy.
Ways to pay less for Zammad
- Annual discountSave 10% with annual billing
The hosted pricing page offers a lower per-agent price on annual billing than on monthly billing, labeled as a 10% saving.
Stated on zammad.com
How Zammad's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| Zammad | €7 per agent / month, billed annually (€9 billed monthly) | Yes | |
| FreeScout | Free | Yes | Compare |
| UVdesk | $8 per agent / month, billed annually ($11 billed monthly) | Yes | Compare |
| Chatwoot | $19 per agent / month, billing term not stated | Yes | Compare |
| Freshdesk | $19 per agent / month, billed annually | No | Compare |
| Zendesk | $19 per agent / month, billed annually ($25 billed monthly) | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
Zammad pricing questions
Is Zammad free?
Zammad has a free plan. The open-source software is free to download and run on your own servers; you handle updates, backups and availability. Paid plans start at €7 per agent / month, billed annually (€9 billed monthly).
How much does Zammad cost?
Zammad lists 5 plans. Starter v2: €7 per agent / month, billed annually (€9 billed monthly). Professional v2: €16 per agent / month, billed annually (€18 billed monthly). Plus v2: €25 per agent / month, billed annually (€27 billed monthly). Self-hosted: €0. Self-hosted support: €2,999 per year (Business); Enterprise €5,999, Corporation €9,999. Prices were read from zammad.com on Nov 12, 2026.
Does Zammad have a free trial?
Yes. 30-day free trial of the hosted service on the Professional plan.
Is Zammad cheaper with annual billing?
Save 10% with annual billing. The hosted pricing page offers a lower per-agent price on annual billing than on monthly billing, labeled as a 10% saving.
When were Zammad's prices last checked?
On Nov 12, 2026, against zammad.com. Vendors change prices without notice, so confirm on their site before you buy.