Alternatives · Help Desks
Zammad alternatives
As of Nov 12, 2026, the highest-graded Zammad alternative is Faveo Helpdesk (2.8 GPA). It's also the best free one.
Zammad compared with 9 alternatives: FreeScout, UVdesk, Chatwoot, Freshdesk, Zendesk and 4 more.
Zammad has a free plan. Paid plans start at €7 per agent / month, billed annually (€9 billed monthly). 7 of the 9 alternatives are free or have a free plan. 2 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Zammad sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| ZammadThis tool | Free plan · from €7/mo | Yes | Web |
| FreeScout | Free | Free | Web, iOS, Android |
| UVdesk | Free plan · from $8/mo | Yes | Web |
| Chatwoot | Free plan · from $19/mo | Yes | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Faveo Helpdesk | Free plan · from $6/mo | Yes | Web |
| Hesk | Free plan · from $29.99/mo | Yes | Web |
| osTicket | Free plan · from $12/mo | Yes | Web |
| Spiceworks Help Desk | Free plan · from $6/mo | Yes | Web, iOS, Android |
Price against what you get
Zammad starts at about $7.82 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. None of the 9 alternatives on this chart both scores higher and starts lower.
Zendesk scores higher without starting lower. FreeScout, Faveo Helpdesk and Spiceworks Help Desk start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Zammad
FreeScout
Free open-source help desk and shared mailbox you host yourself
- FreeScout is free.
- FreeScout also lists iOS and Android apps.
- FreeScout also covers help center.
Suits: Teams that want a free help desk and can run their own server
UVdesk
Open-source help desk for online stores with hosted Pro and Enterprise
- UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
- UVdesk also covers forms and help center.
- UVdesk does not cover live chat, which Zammad does.
Suits: Online sellers who need orders shown next to support tickets
Chatwoot
Open-source support inbox you can self-host or use in the cloud
- Chatwoot starts at $19 per agent / month, billing term not stated.
- Chatwoot also lists iOS and Android apps.
- Chatwoot also covers help center and AI support agent.
- Chatwoot does not cover help desk, which Zammad does.
Suits: Teams that want to run their support inbox on their own servers
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk has no free plan, only a free trial, unlike Zammad.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers reports, help center and AI support agent.
- Freshdesk does not cover live chat, which Zammad does.
Suits: Support teams that work mainly from email
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk has no free plan, only a free trial, unlike Zammad.
- Zendesk also lists iOS and Android apps.
- Zendesk also covers reports, help center and AI support agent.
- Zendesk does not cover shared inbox, which Zammad does.
Suits: Support teams handling email, chat and phone in one queue
Faveo Helpdesk
Help desk and service desk, cloud-hosted or self-hosted
- Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly).
- Faveo Helpdesk also covers workflow automation, reports and ticketing.
- Faveo Helpdesk does not cover shared inbox and live chat, which Zammad does.
Suits: Small teams that fit a free plan limited to 2 agents
Hesk
PHP help desk you host yourself, or a flat-fee cloud version
- Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
- Hesk also covers help center and ticketing.
- Hesk does not cover shared inbox and live chat, which Zammad does.
Suits: Small teams that want a free help desk on their own server
osTicket
Open-source support ticketing, self-hosted or as a cloud edition
- osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
- osTicket also covers workflow automation.
- osTicket does not cover live chat, which Zammad does.
Suits: Teams with a server and an admin who want ticketing with no license fee
Spiceworks Help Desk
Free cloud ticketing for IT teams, with a low-cost ad-free tier
- Spiceworks Help Desk starts at $6 per seat / month, billed annually ($7 billed monthly).
- Spiceworks Help Desk also lists iOS and Android apps.
- Spiceworks Help Desk also covers workflow automation, reports and help center.
- Spiceworks Help Desk does not cover shared inbox and live chat, which Zammad does.
Suits: Small IT teams that want ticketing at no cost
Limits worth knowing in Zammad
- Prices are in euros and exclude value-added tax; hosted plans cap agents at 5 on Starter and 35 on Professional.
- Annual billing runs for a full year and needs notice at least two months before the term ends.
- AI features are optional and cost €0.03 per AI call on top of the plan price.
- Self-hosting makes you responsible for updates, backups and availability.
Common questions
What are the alternatives to Zammad?
The alternatives to Zammad in this directory are FreeScout, UVdesk, Chatwoot, Freshdesk, Zendesk, Faveo Helpdesk, Hesk, osTicket and Spiceworks Help Desk. Each one has a side-by-side comparison with Zammad.
Is there a free alternative to Zammad?
Yes. FreeScout is free to use. UVdesk, Chatwoot, Faveo Helpdesk, Hesk, osTicket and Spiceworks Help Desk have a free plan alongside paid ones.
Which Zammad alternatives work on Android?
The Zammad listing does not include an Android app. FreeScout, Chatwoot, Freshdesk, Zendesk and Spiceworks Help Desk list one.
Which Zammad alternatives work on iOS?
The Zammad listing does not include an iOS app. FreeScout, Chatwoot, Freshdesk, Zendesk and Spiceworks Help Desk list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.