Zendesk Suite Professional

The Zendesk Suite Professional plan costs $115 per agent / month, billed annually ($149 billed monthly). Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.

Suite Team costs $55 per agent / month, billed annually ($69 billed monthly) and gives you adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language. Suite Professional costs $115 per agent / month, billed annually ($149 billed monthly) and gives you adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.

That depends on what you need. Suite Enterprise + Copilot costs Custom and adds adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales. The listing is what each plan states; neither plan is graded on its own.

There is no free plan, but there is a 14-day free trial of Suite Professional with the Copilot add-on.

Oct 17, 2026, against https://www.zendesk.com/pricing/. Vendors change prices and plans without notice, so confirm on their site before you buy.