Zendesk Support Team
The Zendesk Support Team plan costs $19 per agent / month, billed annually ($25 billed monthly).
What the plan includes
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
As stated on zendesk.comThe plans either side of it
- Suite Team$55 per agent / month, billed annually ($69 billed monthly)one above
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| Chatwoot | $19 a month | Yes |
| Freshdesk | $19 a month | No |
| Freshservice | $19 a month | No |
| Text by LiveChat | $19 a month | No |
| Smartsupp | $17 a month | Yes |
| SupportBee | $17 a month | No |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Zendesk Support Team questions
How much is the Zendesk Support Team plan?
The Zendesk Support Team plan costs $19 per agent / month, billed annually ($25 billed monthly). Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Is it worth moving from Support Team to Suite Team?
That depends on what you need. Suite Team costs $55 per agent / month, billed annually ($69 billed monthly) and adds adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language. The listing is what each plan states; neither plan is graded on its own.
Does Zendesk have a free plan or a trial?
There is no free plan, but there is a 14-day free trial of Suite Professional with the Copilot add-on.
When was this checked?
Oct 17, 2026, against https://www.zendesk.com/pricing/. Vendors change prices and plans without notice, so confirm on their site before you buy.