Zendesk Suite Team
The Zendesk Suite Team plan costs $55 per agent / month, billed annually ($69 billed monthly).
What the plan includes
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
As stated on zendesk.comThe plans either side of it
- Support Team$19 per agent / month, billed annually ($25 billed monthly)one below
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
- Suite Professional$115 per agent / month, billed annually ($149 billed monthly)one above
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| Crisp | $45 a month | Yes |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Zendesk Suite Team questions
How much is the Zendesk Suite Team plan?
The Zendesk Suite Team plan costs $55 per agent / month, billed annually ($69 billed monthly). Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
What is the difference between Zendesk Support Team and Suite Team?
Support Team costs $19 per agent / month, billed annually ($25 billed monthly) and gives you email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone. Suite Team costs $55 per agent / month, billed annually ($69 billed monthly) and gives you adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Is it worth moving from Suite Team to Suite Professional?
That depends on what you need. Suite Professional costs $115 per agent / month, billed annually ($149 billed monthly) and adds adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages. The listing is what each plan states; neither plan is graded on its own.
Does Zendesk have a free plan or a trial?
There is no free plan, but there is a 14-day free trial of Suite Professional with the Copilot add-on.
When was this checked?
Oct 17, 2026, against https://www.zendesk.com/pricing/. Vendors change prices and plans without notice, so confirm on their site before you buy.