Zendesk pricing
Zendesk is a paid product with a free trial, starting at $19 per agent / month, billed annually ($25 billed monthly).
Plans and prices
- Starts at
- $19 per agent / month, billed annually ($25 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial of Suite Professional with the Copilot add-on
| Plan | Price | What you get |
|---|---|---|
| Support Team | $19per agent / month, billed annually ($25 billed monthly) | Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone. |
| Suite Team | $55per agent / month, billed annually ($69 billed monthly) | Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language. |
| Suite Professional | $115per agent / month, billed annually ($149 billed monthly) | Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages. |
| Suite Enterprise + Copilot | Custom | Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales. |
Read from zendesk.com on Oct 17, 2026. Prices change, so confirm with Zendesk before you buy.
Ways to pay less for Zendesk
- Annual discountAbout 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
Stated on zendesk.com - StartupsStartups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
Stated on zendesk.com
How Zendesk's price compares
| Tool | Starts at | Free plan | |
|---|---|---|---|
| Zendesk | $19 per agent / month, billed annually ($25 billed monthly) | No | |
| Freshdesk | $19 per agent / month, billed annually | No | Compare |
| Intercom | $29 per seat / month, billed annually ($39 billed monthly) | No | Compare |
| Zoho Desk | $7 per user / month, billed annually ($9 billed monthly) | Yes | Compare |
| Help Scout | $25 per user / month, billed annually ($30 billed monthly) | Yes | Compare |
| Front | $25 per seat / month, billed annually | No | Compare |
Each price is the vendor’s own, with its billing basis as stated. Check dates are on each tool’s page.
Zendesk pricing questions
Is Zendesk free?
No, Zendesk is a paid product, but you can try it first. 14-day free trial of Suite Professional with the Copilot add-on.
How much does Zendesk cost?
Zendesk lists 4 plans. Support Team: $19 per agent / month, billed annually ($25 billed monthly). Suite Team: $55 per agent / month, billed annually ($69 billed monthly). Suite Professional: $115 per agent / month, billed annually ($149 billed monthly). Suite Enterprise + Copilot: custom pricing. Prices were read from zendesk.com on Oct 17, 2026.
Does Zendesk have a free trial?
Yes. 14-day free trial of Suite Professional with the Copilot add-on.
Is Zendesk cheaper with annual billing?
About 20% off with annual billing. Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
Does Zendesk have a startup program?
Startups: 6 months free, up to 2 years via partners. Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
When were Zendesk's prices last checked?
On Oct 17, 2026, against zendesk.com. Vendors change prices without notice, so confirm on their site before you buy.