Zendesk reviews
Zendesk's iPhone and iPad app averages 4.5 out of 5 from 4,219 ratings on the App Store in the United States, as read on Oct 17, 2026.
The rating
4.5
out of 5 for the iPhone and iPad app
4,219 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
We have not yet read enough reviews of Zendesk to say what people praise and criticise. The links below go to where the reviews are.
Check for yourself
- App Store listingEvery rating and review, at the source
- G2Reviews from people who use it at work
- RedditThreads where people discuss it
- Hacker NewsDiscussions among developers
These open each site’s own pages. Nothing on this page is copied from G2 or Reddit.
What Zendesk's own pages show
Suits
- Support teams handling email, chat and phone in one queue
- Companies that want a public help center tied to their tickets
- Teams planning to hand routine questions to AI agents
Limits worth knowing
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Read from the vendor’s pages, not from reviews. The tool page lists them.
Common questions
How is Zendesk rated?
Zendesk's iPhone and iPad app averages 4.5 out of 5 from 4,219 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from ToolGPA.
Are these ToolGPA's own reviews of Zendesk?
No. This page reports what other people say. Any rating shown is the store's, and any praise or complaint listed is a theme from public reviews and discussions, summarised in our words with a link to where it was said. Where ToolGPA has reviewed Zendesk itself, that review and its grades are on Zendesk's main page.
Where can I read more reviews of Zendesk?
This page links to Zendesk's App Store listing where it has one, and to searches for it on G2, Reddit and Hacker News, so you can read what people wrote in full.